seeking confirmation that Certified Solution Application was received and complete

Conformal — Tue, 12 Oct 2010 14:20:39 GMT

Dear Sir/Madam:

I am posting here in hopes of confirming that our company's, Conformal Systems LLC, Certified Solution Application (CSA) was received and complete.

I have precisely followed the instructions and requirements listed on your site,

http://developer.authorize.net/partners/solution/process/

http://developer.authorize.net/partners/solution/requirements/

as documented below.

I submitted the following completed documents via email to certify@authorize.net on October 1st, 2010:

- Authorize.Net CNP 3.1 Testing Criteria Guide

- Authorize.Net Partner Agreement (signed)

- Company Privacy and Security Document that describes our policies as they relate to this particular piece of software

Shortly thereafter I had one of my employees complete the Online Application and submit it the same day. After submission of the Online Application he received the following message from your site:

"Thank you for applying to the Authorize.Net Certified Solution Program. To confirm the receipt of your submission, we have sent this autoresponse to the contact and technical e-mail addresses provided in the application. Please allow 5-7 days for us to review your application."

Yesterday I followed up via email regarding the CSA with certify@authorize.net and developer@authorize.net since there is no method of contacting anyone over the phone about this process:

"Dear Sir/Madam:

I am following up to check on the status of the Certified Solution Application for our software, Emporium.

I would appreciate confirmation that the process is underway without any issues. Please contact me if there are any questions you need answered as part of this process.

Regards"

I have yet to receive a reply to either of the emails I sent October 1st or October 11th. It is currently the beginning of the 7th full business day since submission of all the forms and I don't have any confirmation that our CSA is complete, etc.

I would appreciate it if you could provide any of the following:

- confirmation that our CSA is complete and an update on its progress

- more accurate lead-time on the CSA approval process in the case that it is indeed longer than your autoreply indicated

- phone number where I can speak to someone about our CSA and its progress

I look forward to your reply.

Regards,

Jake

Re: seeking confirmation that Certified Solution Application was received and complete

Michelle — Thu, 14 Oct 2010 17:21:31 GMT

Hi Jake,

I've contacted our certification department, and they are checking on your application and will be in touch shortly.

Thanks,

Michelle

Developer Community Manager

Re: seeking confirmation that Certified Solution Application was received and complete

Conformal — Sat, 16 Oct 2010 01:16:15 GMT

Michelle,

Thanks for getting this moving.

Regards,

Jake

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seeking confirmation that Certified Solution Application was received and complete

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Re: seeking confirmation that Certified Solution Application was received and complete