serious bug ? "reserved" amounts are not properly released after successfull "void"

abernh — Fri, 21 Oct 2011 09:54:28 GMT

This is what should be the expected behavior:

(found here http://community.developer.authorize.net/t5/Integration-and-Testing/AIM-update-for-E-Commerce-site/m-p/4005#M3662 )

michelle

So if a merchant's customer decides not to complete a transaction, or their browser session is interrupted and the transaction is never actually completed, etc., a merchant needs to issue a void so that the authorized amount that was *reserved* in the transaction is released. For customers using debit cards, gift cards, etc., this is especially important so that their available balance isn't reduced by a transaction that isn't actually going through.

stymiee

If an unsettled transaction is voided the customer will never see it on their statement and it essentially will behave like it never happened.

And this is my problem:

Several customers claimed that there were amounts "reserved" even after the "authorized" transaction was "successfully voided".

Also the "will never show up on the customers bill" is not 100% correct -- some customers had those reserved amounts showing up in their online banking interfaces, later they were removed again.

For some of those the "reserved" amounts were so high that they weren't able to use their cc anymore as they had reached the limits - a serious problem.

What happened here ?

Re: serious bug ? "reserved" amounts are not properly released after successfull "voi

RaynorC1emen7 — Fri, 21 Oct 2011 11:56:10 GMT

If I remember it correct. Even with a successful void, the issuing bank(customer cc) may or may not release the hold in timely manner.

Re: serious bug ? "reserved" amounts are not properly released after successfull "voi

abernh — Mon, 24 Oct 2011 09:27:14 GMT

Thanks.

True - I got the same response from the A.net Support.

Quite unfortunate. But nothing we can do about it than avoid unneccessary "authorizations" without "capture".

topic Re: serious bug ? "reserved" amounts are not properly released after successfull "voi in Integration and Testing

serious bug ? "reserved" amounts are not properly released after successfull "void"

Re: serious bug ? "reserved" amounts are not properly released after successfull "voi

Re: serious bug ? "reserved" amounts are not properly released after successfull "voi