topic Re: Hosted CIM and Customer Name & Address info in Integration and Testing

Hosted CIM and Customer Name & Address info

wtc828 — Fri, 23 Sep 2011 14:49:23 GMT

We are starting to convert an existing CIM installation over to the Hosted CIM to help simplify the PCI certification process. The customer name and address information is already in the database. We're trying to avoid requiring the user to type the information in a second time. When we connect to the Hosted CIM page via the getHostedProfilePageRequest token, the user is required to type all the name and address info. These are existing customers who now decide to pay via credit card.

1. It doesn't look like we can send in Name & Address info with the createCustomerProfile unless we include Credit Card data (which we need to avoid).

2. The getHostedProfilePageRequest only allows you to pass in the CustomerProfileID.

Is there any way to pass in Name and Address info with including credit card data?

We really need to avoid enter data twice and/or taking advantage of existing data.

Thanks,

Bill Clarke
Thoroughbred Software Int'l

Re: Hosted CIM and Customer Name & Address info

TJPride — Fri, 23 Sep 2011 23:48:02 GMT

So you've tried creating a customer profile without adding an AuthorizeNetPaymentProfile object to it, and it gave you an error? If so, sounds like you're doomed. The whole point of hosted CIM is to avoid having you collect and pass data yourself, so I doubt there's a way to initialize hosted CIM by passing a name and address.

Re: Hosted CIM and Customer Name & Address info

wtc828 — Mon, 26 Sep 2011 19:24:29 GMT

This is a Legacy based application. Customers use to pay by check via an invoicing system. Now they allow customers to pay via Credit Card. So often they are adding credit card info for existing customers where all the billing information (except a credit card) is already on file. The application makes secure XML calls to:
1. create a customer profile id
2. getHostedProfile token
3. popup a browser so the service rep can collect the credit card info

They know they can get the info back with a getCustomerProfilePayments - but the reality is they already have the info (since these are existing customers). They are just trying to avoid entering twice.

If they include Name&Address info with the createCustomerProfile, it returns an error requesting a credit card.

Re: Hosted CIM and Customer Name & Address info

TJPride — Mon, 26 Sep 2011 21:34:07 GMT

The documentation says about the creditCard field:

This element is only required when the payment profile is credit card.

So apparently there's no way to create a profile without at least one billing method, unless I'm misreading this. Do you get the error if you submit without a name and address? Are you including the paymentProfiles tag and payment tag and not putting in any info? Might help to paste your XML here.

Re: Hosted CIM and Customer Name & Address info

wtc828 — Tue, 27 Sep 2011 19:51:14 GMT

Thank you. I believe you just answered the question. Rather than creating a new Customer Profile with incomplete payment information, we're creating the new Customer with ShippingAdress info. This data is retained when using the Hosted CIM interface.

So the back-office legacy application can continue to work as is. When it is ready to enter Credit Card info, a browser window pops up (authorize.net site) with name and address already populated from the default shipping address.

Thanks for taking the time and listening.

Bill Clarke

Thoroughbred Software

Re: Hosted CIM and Customer Name & Address info

missbossy — Mon, 24 Oct 2011 17:47:01 GMT

I am creating a Customer Profile, then creating a Customer Shipping Address, but the popup is not defaulting the shipping address into the billing address fields. Help?

Re: Hosted CIM and Customer Name & Address info

Trevor — Wed, 26 Oct 2011 21:09:38 GMT

This behavior is unique to when the customer is on the "Manage Profiles" page. If you present them with only the "addPayment" page directly, no data will be prepopulated. If you populate a single shipping address and then send the customer to the "manage" page to add their own payment profile, then the shipping address will be prepopulated as the billing address.

Re: Hosted CIM and Customer Name & Address info

missbossy — Thu, 03 Nov 2011 01:10:16 GMT

Will Authorize.Net support this behavior for "addPayment" in a future release?

Thanks again Trevor!

Re: Hosted CIM and Customer Name & Address info

Trevor — Fri, 04 Nov 2011 22:35:04 GMT

I can certainly take this to our developers as a feature request, but it isn't something that is on an existing roadmap.

Re: Hosted CIM and Customer Name & Address info

paulchasnoff — Fri, 16 Mar 2012 21:08:39 GMT

I'm not sure I am understanding the solution. Are we able to first create a Customer Profile, then pass information from our database to create a shipping profile, then use the shipping profile to pre-populate the payment profile on the hosted page so that all we enter on the hosted page is the payment information?

Re: Hosted CIM and Customer Name & Address info

TJPride — Sat, 17 Mar 2012 00:45:22 GMT

You can create the profile, then add a shipping address, or you can do it all in one call by just including the shipping information when you create the profile. Then when you trigger the billing management hosted popup, it should populate with that one shipping address.

That is, if I'm interpreting this correctly.

Re: Hosted CIM and Customer Name & Address info

lukydesigns — Fri, 02 May 2014 08:50:46 GMT

*Please* give us a way to poulate the address for 'addPayment'.

By passing in an existing addressId or just using an existing one.

Re: Hosted CIM and Customer Name & Address info

jheymann — Sun, 30 Dec 2018 21:02:02 GMT

I know this is very old, but did you ever get this resolved? We have the same need, and I think it is very bad design to give us a choice of making the person enter the address (which we already have), or requiring us to give them the full edit capability, and just HOPE that they will find the right option to add a payment, and not mess any other information up.

Thank you.