topic Re: API login and password key not working! in Integration and Testing

API login and password key not working!

italiangirl-6 — Fri, 04 Nov 2011 13:24:44 GMT

Like said above. I even renewed for a new key and edited it within my SQL database however. When people proceed to checkout I get an error message 13.

It was working before, I used a chopped up store code in the beginning then switched it over to cubecart for better and stable security. However it wasn't updating my database properly so it was set back to the old shopping cart. It has not worked since?

Re: API login and password key not working!

RaynorC1emen7 — Fri, 04 Nov 2011 15:04:09 GMT

It sound like the it pointing to use the test(sandbox) server URL instead of the production server URL.

Re: API login and password key not working!

italiangirl-6 — Fri, 04 Nov 2011 15:23:40 GMT

I'm a bit unfimiliar to what you mean test(sandbox)

Re: API login and password key not working!

RaynorC1emen7 — Fri, 04 Nov 2011 15:59:28 GMT

These are production server

https://api.authorize.net/soap/v1/Service.asmx

https://api.authorize.net/xml/v1/request.api

https://secure.authorize.net/gateway/transact.dll

SandBox Test server

https://apitest.authorize.net/soap/v1/Service.asmx

https://apitest.authorize.net/xml/v1/request.api

https://test.authorize.net/gateway/transact.dll

A Sandbox/Test loginID TransactionKey will not work(error 13) on the Production Server and vice versa

Re: API login and password key not working!

italiangirl-6 — Fri, 04 Nov 2011 16:15:47 GMT

Oh okay, ya no it's actually using the https://secure.authorize.net/gateway/transact.dll filie

Re: API login and password key not working!

RaynorC1emen7 — Fri, 04 Nov 2011 16:21:29 GMT

If it a production ID/Key using the production URL, then there probably typo or extra space somewhere in the loginID or transactionKey.

Re: API login and password key not working!

italiangirl-6 — Fri, 04 Nov 2011 16:28:46 GMT

I double checked, when into the API clicked the check box to disable old keys.

It showed screen with New Key. I Typed it in double checked doubled checked. Did not click the "Coninue" button in the screen. Saved SQL changes and it still giving me error 13

Re: API login and password key not working!

RaynorC1emen7 — Fri, 04 Nov 2011 16:43:22 GMT

Do a easily test. Copy the link and change x_login and x_tran_key

https://secure.authorize.net/gateway/transact.dll?x_version=3.1&x_type=AUTH_ONLY&x_amount=0.05&x_card_num=4111111111111111&x_exp_date=0601&x_delim_data=TRUE&x_relay_response=FALSE&x_login=YourLoginID&x_tran_key=YourTransactionKey

Put it in a browser and run it and see if you get error 13. Should get a declined for the test x_card_num. If you still get error 13, time to call support.

Since you saved the ID and Key in SQL. Maybe there is an access issue(security) with the web server to the database/table?