topic Re: CIM Popup getting Page Not Found in Chrome. in Integration and Testing

CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Tue, 13 Dec 2011 21:06:45 GMT

I'm using the Customer Information Manager secure popup functionality and, for some reason, I, my client, and our customers are intermittently getting Page Not Found messages when opening the popup in Chrome. The request is actually getting a 404 header response, and going directly to https://secure.authorize.net/profile/editPayment returns the same message.

After a few minutes, the issue resolves itself and both locations return the correct page (the direct link returns a Missing or invalid token error, but it is the correct page). The people receiving this error are spread out across the U.S. on multiple different ISPs, so it's not likely a network connectivity issue unless it's on AuthorizeNet's end.

Has anyone else been getting or had been getting this error and are there any solutions? Thanks!

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Wed, 14 Dec 2011 08:53:58 GMT

That's one I haven't heard before, and I troll the forums a lot. Does this only happen with Chrome? Does everyone with Chrome have the problem? How many people have you tested with?

Re: CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Wed, 14 Dec 2011 14:22:30 GMT

I've only ever seen it happen with Chrome. From all the reports I've received from my client, there are about a dozen people so far who've experienced the issue.

Edit: It's happening right now (12-14-2011 09:22 EST)

Re: CIM Popup getting Page Not Found in Chrome.

stymiee — Wed, 14 Dec 2011 14:37:38 GMT

Are you able to duplicate it using a developer account?

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Wed, 14 Dec 2011 16:49:17 GMT

Any correlation on the version of Chrome, or on any other factor between the customers having the problem? Has this started recently or is it something that was happening from the beginning?

Re: CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Wed, 14 Dec 2011 18:22:31 GMT

I haven't tried as it only started appearing after we went live, but if I just go to https://secure.authorize.net/profile/editPayment directly in my browser, it's returning a 404 instead of the normal Missing or Invalid Token error. The other problem is it's intermittent, so I have to wait for it to break before I can test it, and it usually goes away after a few minutes.

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Wed, 14 Dec 2011 19:21:09 GMT

When it does break, have you tried checking with Firefox and IE immediately and then with Chrome again to see if the other two work and Chrome is still saying there's a problem?

Re: CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Thu, 15 Dec 2011 16:09:26 GMT

Oddly enough, it usually works in all other browsers, but continues to get a 404 in the affected browser. I spoke with my client, and apparently it's happening in Firefox and IE now, but it continues to only fail in one browser at a time. I'm at a loss and my client is starting to get upset. I don't think it's an issue with the code, as going directly to the secure popup URL on Authorize.Net's server gets the 404 as well.

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Thu, 15 Dec 2011 16:53:12 GMT

Sounds like an odd Internet connectivity problem. Whether that's on your side or Authorize.net's side, I don't know. What would be really nice to know now is if everyone has an identical problem at the same time, or whether it's just certain people. Or to put it another way, next time you fail, have someone in a different state try to access it at the same exact time, or have a site hosted somewhere else try to contact that URL and see what it gets back. If that fails too, then it's Authorize.net; if it doesn't, then it's you.

Re: CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Thu, 15 Dec 2011 18:51:03 GMT

I'm in upstate NY and my client's in GA and we never seem to experience the problem at the same time (when it's not working for him it's working for me and vice versa).

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Thu, 15 Dec 2011 19:34:25 GMT

Well, I'd think it was bad nameservers at your ISP's, except 404 is page not found and not an error for unable to find site. I would tend to think it's something on Authorize.net's end.

What happens if you try to connect to https://secure.authorize.net and not that particular page when the error is happening? Does it come up?

Re: CIM Popup getting Page Not Found in Chrome.

NickSkvarla — Thu, 15 Dec 2011 20:40:15 GMT

https://secure.authorize.net comes up just fine. https://secure.authorize.net/profile/addPayment does not.

Re: CIM Popup getting Page Not Found in Chrome.

TJPride — Thu, 15 Dec 2011 22:40:49 GMT

Odd, now I'm getting the error. And the URL worked when you first posted. Something must be screwy on Authorize.net's end.

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

st — Fri, 16 Dec 2011 16:02:12 GMT

We actually just implemented CIM on our websites. We are also getting the 404 intermittently. I have seen it once a day and I am not trying to find it often. I just stumble on it while testing other things. I always start testing in IE8 which is where I got the issue. It seems to persist for a couple minutes and then trying again eventually resolves. I did just see a user her get that in Chrome as well. I called authorize and they dumped me here. We need someone from Authorize to chime in on this. If there are 3 of us getting the issue, there are likely hundreds more either not knowing or not reporting it on here. I think its a DNS or server issue on Authorize.net. I will start to log the times it occurs and post them back. I think it was about 10pm EST on 12/15/11 then again around 9:30am EST 12/16/11.

Authorize, are you listening? Please help. We run 10 retail websites. We can't not have people checkout for 5 minute intervals.

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

st — Fri, 16 Dec 2011 17:11:04 GMT

We just had it happen again in IE 8 at 12:05pm EST. By the time someone came back to me 2 minutes later and I tested it worked. We are using https://secure.authorizse.net/profile/manage

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

Michelle — Mon, 19 Dec 2011 18:46:00 GMT

Hey there,

We've tried reproducing this error, but haven't been able to. Are you guys still seeing this?

Thanks,

Michelle

Developer Community Manager

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

TJPride — Mon, 19 Dec 2011 20:15:00 GMT

Not right now.

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

st — Tue, 20 Dec 2011 16:37:59 GMT

Yes. I just had it at 12/20/11 at 11:34am EST for about 2 minutes. I also had a customer email in a complaint becuase they where also getting a 404. That was sometime shortly before 11:05 pm on 12/19/11 (not sure of his timezone). He said he then tried it again from his iPad and it worked. I have tried it on multiple computers here at our office and it fails for all of them until the 1-2 minutes pass. Then the page resolves again for all pcs and all browser types. So it does not seem to be device or browser sensitive. It sounds like a DNS or server issue. You will only see it in the 1-2 minute window where it fails for us.

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

st — Tue, 20 Dec 2011 16:45:30 GMT

Had another instance my Customer Service said it happened to them on 12/20/11 from 11:39-11:42am EST.

Re: CIM Popup getting Page Not Found in Chrome. - Now also in IE!!

TJPride — Tue, 20 Dec 2011 17:05:36 GMT

What would be interesting is if you set up something to ping the web page every minute or so for a few days and record the percentage of downtime. If it's five minutes or less per day average, that's like 1/10 of a percent. Authorize.net only claims 99.9% uptime, which is probably comparable to everyone else. If it's more than five minutes, on the other hand, then we have a problem.