topic Re: (13) The merchant login ID or password is invalid or the account is inactive. in Integration and Testing

(13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 16:31:40 GMT

I am running ecommerce on a WP platform the recent 3.3 update left my cart not accepting Authorizenet, I was instructed by my theme support to download the new Authorizenet modules and files. after doing so I submit an order and ot brings this ERORR. I am not in TST mode and my LOG ID and Transaction Key are correct I ned to change some code somewhwre in these files can someone here help me find the code and change it ASAP? I wouod be so greatful this is a nightmare before XMAs and I can process orders.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 19:26:54 GMT

Hello please help I am using AIM with PHP here is code from my AuthorizeNetAIM.php file

<?php
/**
* Easily interact with the Authorize.Net AIM API.
*
* Example Authorize and Capture Transaction against the Sandbox:
* <code>
* <?php require_once 'AuthorizeNet.php'
* $sale = new AuthorizeNetAIM;
* $sale->setFields(
* array(
* 'amount' => '4.99',
* 'card_num' => '411111111111111',
* 'exp_date' => '0515'
* )
* );
* $response = $sale->authorizeAndCapture();
* if ($response->approved) {
* echo "Sale successful!"; } else {
* echo $response->error_message;
* }
* ?>
* </code>
*
* Note: To send requests to the live gateway, either define this:
* define("AUTHORIZENET_SANDBOX", false);
* -- OR --
* $sale = new AuthorizeNetAIM;
* $sale->setSandbox(false);
*
* @package AuthorizeNet
* @subpackage AuthorizeNetAIM
* @link http://www.authorize.net/support/AIM_guide.pdf AIM Guide
*/

/**
* Builds and sends an AuthorizeNet AIM Request.
*
* @package AuthorizeNet
* @subpackage AuthorizeNetAIM
*/
class AuthorizeNetAIM extends AuthorizeNetRequest
{

const LIVE_URL = 'https://secure.authorize.net/gateway/transact.dll';
const SANDBOX_URL = 'https://test.authorize.net/gateway/transact.dll';

/**
* Holds all the x_* name/values that will be posted in the request.
* Default values are provided for best practice fields.
*/
protected $_x_post_fields = array(
"version" => "3.1",
"delim_char" => ",",
"delim_data" => "TRUE",
"relay_response" => "FALSE",
"encap_char" => "|",
);

Re: (13) The merchant login ID or password is invalid or the account is inactive.

RaynorC1emen7 — Mon, 19 Dec 2011 19:30:05 GMT

* Note: To send requests to the live gateway, either define this:
* define("AUTHORIZENET_SANDBOX", false);
* -- OR --
* $sale = new AuthorizeNetAIM;
* $sale->setSandbox(false);
*
* @package AuthorizeNet
* @subpackage AuthorizeNetAIM
* @link http://www.authorize.net/support/AIM_guide.pdf AIM Guide
*/

If you are using production id and key. Did you do the above?

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 19:33:53 GMT

no this code was written by my shopping cart theme developers. Is it not correct?

Re: (13) The merchant login ID or password is invalid or the account is inactive.

RaynorC1emen7 — Mon, 19 Dec 2011 19:44:53 GMT

It look correct, and look a lot like the php SDK, but you need to do what it said.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 19:52:21 GMT

please excuse my ignorance but ypu asked "Did you do the above" ... I havent done anything and if I am to do what the code says to do where do I find this code is it on this same page or am I to read the PDF? I am a newbie to PHP :) just trying my best to fix this today

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 19:58:45 GMT

this code is in another file AuthorizeNetRequest.php there are many files in SDK its confusing

<?php
/**
* Sends requests to the Authorize.Net gateways.
*
* @package AuthorizeNet
* @subpackage AuthorizeNetRequest
*/
abstract class AuthorizeNetRequest
{

protected $_api_login;
protected $_transaction_key;
protected $_post_string;
public $VERIFY_PEER = true; // Set to false if getting connection errors.
protected $_sandbox = true;
protected $_log_file = false;

/**
* Set the _post_string
*/
abstract protected function _setPostString();

/**
* Handle the response string
*/
abstract protected function _handleResponse($string);

/**
* Get the post url. We need this because until 5.3 you
* you could not access child constants in a parent class.
*/
abstract protected function _getPostUrl();

/**
* Constructor.
*
* @param string $api_login_id The Merchant's API Login ID.
* @param string $transaction_key The Merchant's Transaction Key.
*/
public function __construct($api_login_id = false, $transaction_key = false)
{
$this->_api_login = ($api_login_id ? $api_login_id : (defined('AUTHORIZENET_API_LOGIN_ID') ? AUTHORIZENET_API_LOGIN_ID : ""));
$this->_transaction_key = ($transaction_key ? $transaction_key : (defined('AUTHORIZENET_TRANSACTION_KEY') ? AUTHORIZENET_TRANSACTION_KEY : ""));
$this->_sandbox = (defined('AUTHORIZENET_SANDBOX') ? AUTHORIZENET_SANDBOX : true);
$this->_log_file = (defined('AUTHORIZENET_LOG_FILE') ? AUTHORIZENET_LOG_FILE : false);

Re: (13) The merchant login ID or password is invalid or the account is inactive.

RaynorC1emen7 — Mon, 19 Dec 2011 20:01:29 GMT

I'm not a php developer either:smileysad:.

But from the SDK readme.html

<?php
    require_once 'anet_php_sdk/AuthorizeNet.php'; 
    define("AUTHORIZENET_API_LOGIN_ID", "YOURLOGIN");
    define("AUTHORIZENET_TRANSACTION_KEY", "YOURKEY");
    define("AUTHORIZENET_SANDBOX", true);
    $sale = new AuthorizeNetAIM;
    $sale->amount = "5.99";
    $sale->card_num = '6011000000000012';
    $sale->exp_date = '04/15';
    $response = $sale->authorizeAndCapture();
    if ($response->approved) {
        $transaction_id = $response->transaction_id;
    }
?>

So, I would said where you define your AUTHORIZENET_API_LOGIN_ID and AUTHORIZENET_TRANSACTION_KEY

define AUTHORIZENET_SANDBOX to false

Re: (13) The merchant login ID or password is invalid or the account is inactive.

stymiee — Mon, 19 Dec 2011 20:12:53 GMT

You shouldn't be modifying most, if any, of the files in the PHP SDK. You're supposed to set up the configuration files with your login and transaction key, etc, and then plug in the appropriate parts to your code where the transaction occurs. All that stuff your posting shouldn't be touched.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 20:17:15 GMT

Yeah I don't think I am to type in my actual LOGIN ID and Transaction Key into this PHP code that should be "protected" but I may make that _SANDBOX to false and see what happens?

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 20:28:57 GMT

If this helps I am running a Ecommerce theme on WP there was an update to WP last week to 3.3 after this my customers got a AVS Mis Match ERORR at checkout. I ws instructed to upload the New AuthorizeNet Folder this folder contained many new files and a SDK folder that was not in my first folders from march 2011 Aftet the upload I made a Live purchase and always get the (13) The merchant login ID or password is invalid or the account is inactive. ERORR.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

TJPride — Mon, 19 Dec 2011 20:58:53 GMT

That's not the issue. You do have to put in your ID and key, and it should be safe to do so because (a) your hosting should be secure (if it isn't, you're doomed no matter what) and (b) the ID and key won't get hackers into your control panel. There's a separate login for that. What he's saying is that you shouldn't be editing code directly inside the SDK - you should be configuring things using a separate file, or just setting the config values on the same pages that you process the transaction from. Raynor posted what should be a good starting point, but you really need to look at the code examples in the documentation PDF, on this web site, in the AIM.markdown file in the doc folder of your SDK (assuming you're implementing AIM), etc. If you're doing AIM, I'd start with the AIM.markdown, since it gives the clearest examples of how to do a variety of things.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 21:45:23 GMT

There are fields in my WP Panel that controls my shopping cart for PAYMENT OPTIONS this is where I have inserted my LOGIN ID and my Transaction Key they have been there since 3.2011 This is what I do not understand quote

"you should be configuring things using a separate file, or just setting the config values on the same pages that you process the transaction from."

1. What seperate File? Where is this file?

2. What config values on what pages I process the transaction from?

Re: (13) The merchant login ID or password is invalid or the account is inactive.

stymiee — Mon, 19 Dec 2011 21:58:54 GMT

If you have a WordPress plugin and it has stopped functioning you need to contact the author of that plugin for support. We're not going to be able to help you because we're not going to know what actually broke. It's not the login credentials that broke or the PHP SDK. It's their code that broke and only they will know how and why. Basically you're barking up the wrong tree here.

What is the name of the plug in? Maybe we can find out if there is a known problem and solution for it elsewhere.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Mon, 19 Dec 2011 22:05:47 GMT

Hello thanks for your patience and help

I am not using a PLUGIN it is a theme software by TEMPLATIC called Emporium here is my site

http://killyourculture.com/store/

I have the CC Payment Option dis abled until I can find a fix, there support is of course in INDIA and this usually is very slow to get the proper fix or responses I am trying everything I can to correct this issue this week

Re: (13) The merchant login ID or password is invalid or the account is inactive.

stymiee — Mon, 19 Dec 2011 23:20:10 GMT

They built the store into the theme? More or less the same thing. You'll need them to update the theme for it to work again. I would also make it a point to hold off on future upgrades of your software until you're sure it is compatible with your website.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

RaynorC1emen7 — Mon, 19 Dec 2011 23:25:05 GMT

Did you get pass the error 13?

If not, undo the upload changed(AuthorizeNet and SDK folder)? or a quick heck, on the AuthorizeNetAIM.php

class AuthorizeNetAIM extends AuthorizeNetRequest
{

const LIVE_URL = 'https://secure.authorize.net/gateway/transact.dll';
const SANDBOX_URL = 'https://test.authorize.net/gateway/transact.dll';

/**

change the

const SANDBOX_URL = 'https://test.authorize.net/gateway/transact.dll';

const SANDBOX_URL = 'https://secure.authorize.net/gateway/transact.dll';

So it will always use the production server.

After that we can see what need to be done for the AVS error.

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Tue, 20 Dec 2011 00:40:48 GMT

No I did not get passed this Error, another person here told me basically not to mess with their code and I was barking up the wrong tree asking for a fix here? and told me to go back to my developers who coded the Shopping Cart theme... but I am frustrated so you are telling me to change AuthorizeNEtAIM.php code below:

/**
* Builds and sends an AuthorizeNet AIM Request.
*
* @package AuthorizeNet
* @subpackage AuthorizeNetAIM
*/
class AuthorizeNetAIM extends AuthorizeNetRequest
{

const SANDBOX_URL = 'https://secure.authorize.net/gateway/transact.dll';

Re: (13) The merchant login ID or password is invalid or the account is inactive.

KYC313 — Tue, 20 Dec 2011 01:58:13 GMT

I changed AuthorizeNetAIM.php file line of code const SANDBOX_URL = 'https://test.authorize.net/gateway/transact.dll';

const SANDBOX_URL = 'https://secure.authorize.net/gateway/transact.dll';

and I still have

The following errors have occurred.

(13) The merchant login ID or password is invalid or the account is inactive. :(

Re: (13) The merchant login ID or password is invalid or the account is inactive.

RaynorC1emen7 — Tue, 20 Dec 2011 02:18:27 GMT

I you change the sandbox_url and still getting the error. It mean whatever you set in the WP Panel PAYMENT OPTIONS for the ID and key it not getting used in the SDK. Another heck would be to change the code in AuthorizeNetRequest.php

public function __construct($api_login_id = false, $transaction_key = false)
{
        $this->_api_login = ($api_login_id ? $api_login_id : (defined('AUTHORIZENET_API_LOGIN_ID') ? AUTHORIZENET_API_LOGIN_ID : ""));
        $this->_transaction_key = ($transaction_key ? $transaction_key : (defined('AUTHORIZENET_TRANSACTION_KEY') ? AUTHORIZENET_TRANSACTION_KEY : ""));
        $this->_sandbox = (defined('AUTHORIZENET_SANDBOX') ? AUTHORIZENET_SANDBOX : true);
        $this->_log_file = (defined('AUTHORIZENET_LOG_FILE') ? AUTHORIZENET_LOG_FILE : false);
}

Change the

public function __construct($api_login_id = false, $transaction_key = false)
{
        $this->_api_login = "YourID";
        $this->_transaction_key = "YourKey";
        $this->_sandbox = (defined('AUTHORIZENET_SANDBOX') ? AUTHORIZENET_SANDBOX : true);
        $this->_log_file = (defined('AUTHORIZENET_LOG_FILE') ? AUTHORIZENET_LOG_FILE : false);
}