topic Re: Any indication that a transaction has been returned? in Integration and Testing

Any indication that a transaction has been returned?

esfisher — Tue, 20 Dec 2011 18:19:27 GMT

I have implmented echecks using your api in a clients website, it works fine other than for checks that are returned/chargeback.

I have not been able to find out how to get a list of them using the api. I'm coding this in PHP and using CIM to create the transactions.

I've tried all the functions including the getTransactionDetails function and passing it the transid but the status it returns is settledSuccessfully, with no indication that the check has been returned. Maybe I'm missing something in the results returned from the functions that indicate that it's been returned/chargedback.

I just need some way to know that the echeck transaction needs to be reprocessed.

Thanks

Re: Any indication that a transaction has been returned?

stymiee — Tue, 20 Dec 2011 18:26:22 GMT

Don't quote me on this but I don't think this is something you can get via the API. I haven't used the reporting API or echecks extensively but from my understanding of how things work I don't believe this information would be made available to you through Authnet via either of these APIs. If I am incorrect hopefully someone will make us aware of it here.

Re: Any indication that a transaction has been returned?

esfisher — Tue, 20 Dec 2011 19:20:59 GMT

Is there a reason they would not allow this? It seems like it would be extremely useful if you wanted to apply NSF charges to an account or keep accurate records in your software.

Re: Any indication that a transaction has been returned?

stymiee — Tue, 20 Dec 2011 19:28:48 GMT

I don't believe this is an Authorize.Net limitation but a bank limitation. Just like banks don't report chargebacks to Authorize.Net they don't report returned returned checks to them. It's simply not necessary for Authorize.Net to process payments.

Re: Any indication that a transaction has been returned?

esfisher — Tue, 20 Dec 2011 19:32:30 GMT

But if the banks are not reporting this to Authorize.net, why does the transaction show up in the 'Returns' section of my Authorize.net account? How does Authorize.net know it has been returned?

Re: Any indication that a transaction has been returned?

stymiee — Tue, 20 Dec 2011 19:44:22 GMT

If the return was processed through Authorize.Net as a CREDIT then they will show the transaction in your transaction history.

Re: Any indication that a transaction has been returned?

esfisher — Tue, 20 Dec 2011 21:27:38 GMT

No credit is issued. The transaction is settled, but then a few days later we are notified via email that certain transactions were returned. For example, a transaction that settled on Dec 13th was returned on Dec 19th. The transaction still appears as 'settled', but the 'Returns Report' indicates that it did not go through. We can view it by running a 'Returns Report', which lists the original transaction id, but nothing in the original transaction reflects the return.

The issue is that the data exists in Authorize.net but we are unable to pull it into our application. As it stands, our program automates a heck of a lot for out clients, but they still have to go through this proceedure of manually checking their returns (or getting the email that lists returns) and taking the approprate action in our application. We would like to automate this one last piece for them, which should be a simple matter given that the data is there on the Authorize.net site, but I can't find any information on how to pull it.

I know you've stated that you haven't worked with the echeck portion extensively, but any insight you can bring would be appreciated.

Re: Any indication that a transaction has been returned?

stymiee — Tue, 20 Dec 2011 21:49:49 GMT

Ok, there must be things going on behind the scenes with echecks that I am unaware of. Hopefully someone can shed some light on this for us.

Re: Any indication that a transaction has been returned?

TJPride — Wed, 21 Dec 2011 04:06:30 GMT

First time I've heard anyone ask about this particular issue. Does anything come through on silent post? I would think that there should be -some- way to get at returns, but maybe Authorize.net just hasn't built that yet.

Re: Any indication that a transaction has been returned?

esfisher — Thu, 22 Dec 2011 16:37:24 GMT

No, nothing on the silent post. In the mean time, we've added a way for our clients to copy-paste in an authorize.net transaction id and our application will do what it needs to do for the check returns. It's annoying though, when they are dealing with over $30k in check transactions (many of our clients are Park Districts).

Re: Any indication that a transaction has been returned?

Michelle — Thu, 22 Dec 2011 21:04:15 GMT

Hey there,

As previously mentioned, unfortunately, there is no way to pull your eCheck.Net returns using an API. The only way to find out which eCheck.Net transactions were returned is to log into the Merchant Interface.

Thanks,

Michelle

Developer Community Manager

Re: Any indication that a transaction has been returned?

apearlstein — Mon, 25 Mar 2013 15:27:59 GMT

Howdy All,

I see that this topic was last visited in 2011, is this still the case? I'm developing the payment system for a website, and they also perfer to automate as much as humanly possible. We would perfer that logging into the Authorize website not be a required daily task.

I'd be quite surprised if there is no way to accomplish this task by now programatically.

Thank you for any information in advance.

Re: Any indication that a transaction has been returned?

RichardH — Wed, 05 Nov 2014 17:24:17 GMT

It is now possible to obtain eCheck return values using the Transaction Details API.

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/eCheck-Net-Return-Codes-Updated-mPOS-Mobile-SDKs-and-Getting/ba-p/41736

Richard