topic Intermittent Connection Failures to CIM in Integration and Testing

Intermittent Connection Failures to CIM

jonstjohn — Wed, 22 Feb 2012 17:56:50 GMT

We use the test/sandbox AIM/CIM APIs environments extensively in our automated builds and have for some time. We're seeing intermittent connection issues particularly to CIM starting yesterday morning.

Are there on-going issues right now? When will they get resolved?

Re: Intermittent Connection Failures to CIM

BKershaw1 — Wed, 22 Feb 2012 19:49:04 GMT

I've been seeing the same thing - around 50% of my connections to apitest.authorize.net fail. Everything worked perfectly Monday night, then Tuesday morning they started failing.

Re: Intermittent Connection Failures to CIM

GregTampa — Wed, 22 Feb 2012 21:30:30 GMT

I been having issues too..

I switched all my code to curl... seemed to fix the problem.. but it came back..

looks like if you post a few things within 1 min, it will fail for 30 sec or so...

I tried talking to live chat, but they arn't too bright..

anywho figure if enough people say there something screwy with the CIM api server they will look into it..

Re: Intermittent Connection Failures to CIM

Trevor — Wed, 22 Feb 2012 22:19:44 GMT

Thanks for the reports. I just wanted to let you know that we are going to take a look at our test system and see if we can find something that could be causing the problem. Please let us know if you continue to see these problems.

Re: Intermittent Connection Failures to CIM

GregTampa — Wed, 22 Feb 2012 23:56:15 GMT

exception 'AuthnetCIMException' with message 'Connection error: Unknown SSL protocol error in connection to apitest.authorize.net:443 (35)' in

there is more to the error, but that should get you started...

Outgoing Parameters
customerType	individual
validationMode	liveMode
taxExempt	false
recurringBilling	false
amount	1
customerProfileId	111111
customerPaymentProfileId	111111
cardCode	111

numbers was changed to "1" by me...

Re: Intermittent Connection Failures to CIM

Lilith — Thu, 23 Feb 2012 18:58:18 GMT

Would you please use cURL to connect to the CIM apitest URL, using the -v flag, a few times to see if the SSL error appears in the verbose response data? That could help pinpoint the issue.

There is no need to post any test data. I would expect API errors when you post without the data, and that can be ignored for this test purpose. The SSL error logging, in contrast, would be insightful.

Running curl -v https://apitest.authorize.net from the command line or shell prompt a dozen or so times should be sufficient, as long as you've preconfigured cURL and aren't needing to tell cURL to use a specific configuration in your code. If you are specifying a configuration for cURL to use in your code, that configuration might well be part of the problem, but it's hard to be sure without hard data.

Re: Intermittent Connection Failures to CIM

sdevore — Tue, 13 Mar 2012 15:16:45 GMT

The error I am seeing using curl -v is as follows

curl -v https://test.authorize.net/
* About to connect() to test.authorize.net port 443 (#0)
* Trying 64.94.118.151... connected
* Connected to test.authorize.net (64.94.118.151) port 443 (#0)
* SSLv3, TLS handshake, Client hello (1):
* Unknown SSL protocol error in connection to test.authorize.net:443
* Closing connection #0
curl: (35) Unknown SSL protocol error in connection to test.authorize.net:443

Re: Intermittent Connection Failures to CIM

Lilith — Tue, 13 Mar 2012 15:58:27 GMT

Thanks for that information. I have a few other questions:

Out of ten attempts to connect to https://apitest.authorize.net/ how many times would you say this error occurs?
Does this also happen with https://secure.authorize.net/gateway/transact.dll?
If it does happen with https://secure.authorize.net/gateway/transact.dll, how many times out of ten attempts would you say it occurs?

Re: Intermittent Connection Failures to CIM

sdevore — Tue, 13 Mar 2012 18:50:59 GMT

For me this does not happen that I can see (in 50 attempts) to https://apitest.* it only happens for me to https://test.* (this is what the copy of the SIM and AIM documentation that I have direct me to use for the sandbox? Are my docs out of date should I be attempting to connect to apitest instead? I have not seen this at all with connections to https://secure.authorize.net/gateway/transact.dll

Sam D

Re: Intermittent Connection Failures to CIM

TJPride — Tue, 13 Mar 2012 19:21:49 GMT

The live URL for CIM is: https://api.authorize.net/xml/v1/request.api

The test URL for CIM is: https://apitest.authorize.net/xml/v1/request.api

If you're using a different URL, that would explain the errors.

Re: Intermittent Connection Failures to CIM

Lilith — Tue, 13 Mar 2012 20:05:49 GMT

It wouldn't explain the SSL issues, which is what I'm curious about.

Re: Intermittent Connection Failures to CIM

Lilith — Tue, 13 Mar 2012 20:06:54 GMT

Sorry, this thread about about CIM errors, but it sounds like your issue is isolated to SIM/AIM connections to https://test.authorize.net/gateway/transact.dll--is that correct?

Re: Intermittent Connection Failures to CIM

sdevore — Tue, 13 Mar 2012 20:09:43 GMT

Yes, I was seeing issues in SIM and AIM connctions.

Re: Intermittent Connection Failures to CIM

Lilith — Tue, 13 Mar 2012 20:47:09 GMT

Could you try running the following, please?

curl --version

curl --trace - https://test.authorize.net/gateway/transact.dll

You may need to run the second command a couple of times until you get an error. The --trace option should give more details about where the SSL negotiation is failing.

Re: Intermittent Connection Failures to CIM

alsbury — Mon, 30 Apr 2012 17:57:00 GMT

I have been experiencing the issue described in this thread. Looking at my logs, 17 of 54 attempts failed when querying the Transaction Details API.

curl --version
curl 7.22.0 (x86_64-apple-darwin11.2.0) libcurl/7.22.0 OpenSSL/1.0.0e zlib/1.2.5 libidn/1.22
Protocols: dict file ftp ftps gopher http https imap imaps pop3 pop3s rtsp smtp smtps telnet tftp
Features: IDN IPv6 Largefile NTLM NTLM_WB SSL libz

curl --trace - https://apitest.authorize.net/gateway/transact.dll
== Info: About to connect() to apitest.authorize.net port 443 (#0)
== Info:   Trying 64.94.118.152... == Info: connected
== Info: successfully set certificate verify locations:
== Info:   CAfile: /opt/local/share/curl/curl-ca-bundle.crt
CApath: none
== Info: SSLv3, TLS handshake, Client hello (1):
=> Send SSL data, 232 bytes (0xe8)
0000: 01 00 00 e4 03 01 4f 9e d0 93 39 a7 6e 88 e9 23 ......O...9.n..#
0010: ba 25 fd 5c c8 5b 1e 4d b8 0b a4 bc 78 b2 42 5c .%.\.[.M....x.B\
0020: e0 65 55 a4 77 29 00 00 5c c0 14 c0 0a 00 39 00 .eU.w)..\.....9.
0030: 38 00 88 00 87 c0 0f c0 05 00 35 00 84 c0 12 c0 8.........5.....
0040: 08 00 16 00 13 c0 0d c0 03 00 0a c0 13 c0 09 00 ................
0050: 33 00 32 00 9a 00 99 00 45 00 44 c0 0e c0 04 00 3.2.....E.D.....
0060: 2f 00 96 00 41 00 07 c0 11 c0 07 c0 0c c0 02 00 /...A...........
0070: 05 00 04 00 15 00 12 00 09 00 14 00 11 00 08 00 ................
0080: 06 00 03 00 ff 02 01 00 00 5e 00 00 00 1a 00 18 .........^......
0090: 00 00 15 61 70 69 74 65 73 74 2e 61 75 74 68 6f ...apitest.autho
00a0: 72 69 7a 65 2e 6e 65 74 00 0b 00 04 03 00 01 02 rize.net........
00b0: 00 0a 00 34 00 32 00 01 00 02 00 03 00 04 00 05 ...4.2..........
00c0: 00 06 00 07 00 08 00 09 00 0a 00 0b 00 0c 00 0d ................
00d0: 00 0e 00 0f 00 10 00 11 00 12 00 13 00 14 00 15 ................
00e0: 00 16 00 17 00 18 00 19                         ........
== Info: Unknown SSL protocol error in connection to apitest.authorize.net:443
== Info: Closing connection #0
curl: (35) Unknown SSL protocol error in connection to apitest.authorize.net:443

Re: Intermittent Connection Failures to CIM

Lilith — Tue, 01 May 2012 18:19:27 GMT

https://apitest.authorize.net/gateway/transact.dll is not a valid URL--when I try to load it in Internet Explorer I get a 404 Not Found error. Have you tried using one of these URLs instead?

https://test.authorize.net/gateway/transact.dll for AIM/SIM API testing;
https://apitest.authorize.net/xml/v1/request.api for ARB/CIM XML API testing; or
https://apitest.authorize.net/soap/v1/Service.asmx for ARB/CIM SOAP API testing

Re: Intermittent Connection Failures to CIM

codedrag0n — Tue, 22 May 2012 19:17:08 GMT

I am attempting to access https://apitest.authorize.net/xml/v1/request.api from my new CIM integration. When trying to do a getCustomerProfileIdsRequest just to test and see if I have a connection I timeout 90% of the time if not more. When trying to do createCustomerProfileRequest I have yet to have a successful connection. I keep getting "Connection Failure". At first I thought it was me but there is the 10% of the time that I do make a successful call to getCustomerProfileIdsRequest.

Any help would be appreciated.

Re: Intermittent Connection Failures to CIM

cyclissmo — Sun, 22 Jul 2012 20:27:27 GMT

Try forcing SSLv3:

curl_setopt($ch, CURLOPT_SSLVERSION, 3); // force SSLv3

Re: Intermittent Connection Failures to CIM

Christophe — Fri, 05 Apr 2013 08:32:49 GMT

I am experiencing the same intermittent failure "Unknown SSL protocol error". I checked the URLs, also tried SSL v3. This is only happening with test server.