topic Re: Description in Merchant Email Receipt reads "cart checkout" not product description. in Integration and Testing

Description in Merchant Email Receipt reads "cart checkout" not product description.

karenclark — Fri, 16 Mar 2012 02:42:55 GMT

My Merchant Email Receipts do not list the products the customer has ordered. Is this normal? They read like this:

========= ORDER INFORMATION =========
Invoice : 20
Description : cart checkout
Amount : 0.01 (USD)
Payment Method : Visa
Type : Authorization and Capture

It seems as if they should list the products ordered? If so, how can I configure this. I see nowhere to configure the merchant email receipt, only the customer receipt, which I have done.

I am using the WP eStore plugin for Wordpress sites, at http://www.mybusinesspresence.com

Thanks!

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

TJPride — Fri, 16 Mar 2012 05:49:45 GMT

Is it normal to have an order with $0.01 amount? How are you testing this?

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

karenclark — Fri, 16 Mar 2012 16:23:34 GMT

Sorry no it is not normal - This was a purchase of a $37 product with a "testing" coupon code taking $36.99 off so I can test it. But the merchant email receipt is the same in regular product purchases - there is never a product description it always says "cart checkout" next to Description. I do get an email from my shopping cart and I use that to fulfil the order but it would be handy to have that info on the merchant receipt as well.

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

TJPride — Fri, 16 Mar 2012 17:07:43 GMT

Well, the description is set to whatever the cart passes for a description. Same with itemized order info. So if it's not displaying, the cart needs to be updated, I would think, and that would be something to take up with the makers of your WP plugin.

Re: Description in Merchant Email Receipt reads "cart checkout" not product description.

karenclark — Fri, 16 Mar 2012 18:58:52 GMT

Ahh OK thanks I will ask them!