topic Re: DNS propagation issue with Relay Response in Integration and Testing

DNS propagation issue with Relay Response

joatmon — Tue, 20 Mar 2012 04:27:46 GMT

Does anyone know how long Authorize.net takes to refresh their DNS? After almost 3 days since I changed nameservers I am still receiving relay response at my old site. When I did some testing with the test account, I found that had to use IP address in the relay URL.

Re: DNS propagation issue with Relay Response

Joy — Fri, 23 Mar 2012 21:07:46 GMT

Hi joatmon,

Authorize.Net respects the TTL settings within your DNS server and will refresh the DNS when the TTL setting expires from your previous server. You would have to check your previous DNS settings to determine how long that could potentially take.

Thanks,
Joy

Re: DNS propagation issue with Relay Response

choco — Tue, 16 Oct 2012 16:44:26 GMT

Joy,

A couple months ago we switched or shopping cart to a new server and experienced the same issue. It took almost two days for the redirects to work properly. In the interim, our customers (as well as our internal web sales team) received a confusing experience.

Interestingly, of all the various ISPs/Sites where the DNS change proogated, Authorize.net was one of the slowest. We changed the DNS at our registrar and - they clearly had a short TTL. Based on ISP, we started seeing the new site within four hours, and most of the world was done within 7 hours.

We're getting ready to switch to a different host and were wondering if there is some way to get Authorize.net to uppdate its DNS records more promptly? Any idea of who to contact within Authorize.net?

thanks,