topic Re: Relay Response DPM- error occurred while trying to report this transaction to merchant in Integration and Testing

Relay Response DPM- error occurred while trying to report this transaction to merchant

Schouler — Thu, 09 Aug 2012 00:08:46 GMT

I have looked through the developers forum and while there are many posts that discuss this error, I have not found one that matches our situation. Here it goes.

We are recieveing the "an error occurred while trying to report this transaction to the merchant. The following is the result of the attempt to charge your credit card. The transaction cannot be accepted."

It is understood that we're getting a relay response error and have consulted https://support.authorize.net/authkb/index?page=content&id=A663&actp=search&viewlocale=en_US&searchid=1344467208454

Things we've done/checked:

- checked that the relay is using x_relay_url and is pointing the the right URL

- we can load our URL on a server http://caselogic.omegacare.se/en-US/US/ShoppingCart/Review?msg=101

- double checked the settings in the account --> response/receipt URL

- double checked transaction

Question 1: What else could be causing the issue?

Question 2: Our server is in Germany. The time zone selections in the account page offers only US time zones. This doesn't cause issues does it?

Please know that we are trying to push the site live tonights, so we have already had success with the response relay in test mode.

Re: Relay Response DPM- error occurred while trying to report this transaction to merchant

RaynorC1emen7 — Thu, 09 Aug 2012 01:03:26 GMT

are you sure is not

http://caselogic.omegacare.se/en-US/US/ShoppingCart/Payment-confirmation

that what the page source said.

Now it look like it doing a 302 to https, that might cause problem. and the https have certificate error.

when you said it work it test mode. did you mean test mode on the production site(secure.authorize.net) and from your production server(caselogic.omegacare.se)?

2)test the timestamp with the error 97 tool http://developer.authorize.net/tools/ . can also test the fingerprint with the 99 tool.

Re: Relay Response DPM- error occurred while trying to report this transaction to merchant

Schouler — Thu, 09 Aug 2012 01:32:17 GMT

Sorry, yes, it is http://caselogic.omegacare.se/en-US/US/ShoppingCart/Payment-confirmation. I made a mistake when typing the post. We have verified that the response relay is http://caselogic.omegacare.se/en-US/US/ShoppingCart/Payment-confirmation and are still getting the error

Re: Relay Response DPM- error occurred while trying to report this transaction to merchant

hamidalizadeh — Thu, 09 Aug 2012 01:50:51 GMT

Hello and thank you for your response.

Yes the implemenation works on our semi production site when we use our test account. when we reconfigured the site to use the live account we started to get the following error:

"An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction cannot be accepted. "

I have alredy double checked everything about time zone and the generated fingerprint, they are correct.

I'm guessing the problem is the self signed certificate but I'm not sure.

any idea?

Re: Relay Response DPM- error occurred while trying to report this transaction to merchant

RaynorC1emen7 — Thu, 09 Aug 2012 11:21:59 GMT

Yes, it would be the self signed certificate on a https.

as for the "This transaction cannot be accepted" could use https://developer.authorize.net/tools/paramdump/index.php as the relay response to debug the message.

Re: Relay Response DPM- error occurred while trying to report this transaction to merchant

RaynorC1emen7 — Thu, 09 Aug 2012 11:43:02 GMT

Now the relay url is set to http://caselogic.omegacare.se/en-US/Global/ShoppingCart/Payment-confirmation

which redirect to a https://caselogic.omegacare.se/en-US/Global/ShoppingCart/Payment-confirmation

with the certificate error.