topic Re: Problem with previously working OSCommerce installation and SIM Processing in Integration and Testing

Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 16:44:12 GMT

Hello,

I had a previously working installation of OSCommerce working with authorize.net SIM processing. As far as I know nothing has changed. Orders stopped processing through our website. When trying to complete a transaction

on the following page https://secure.authorize.net/gateway/transact.dll, I get the error "An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error.".

After discussing this in chat, they were able to point me to a page which did not provide any help. https://support.authorize.net/authkb/index?page=content&id=A663 . I do not think the transaction is timing out, since it takes less than a second after hitting the submit button to get the error back.

I verified that the x_relay_url hidden field on https://secure.authorize.net/gateway/transact.dll is getting properly populated and the URLs for both the reposnse/recepit URLS both load from a web browser and are accessible. I even tried changing them to other URLS which load on the website, but that did not change the error message.

I am not sure what my next step should be to troubleshoot why the transactions stopped working. Any help would be great.

Thanks,

Re: Problem with previously working OSCommerce installation and SIM Processing

RaynorC1emen7 — Wed, 07 Nov 2012 17:00:40 GMT

any change to your web server?

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 17:05:52 GMT

The webserver is running on network solutions. As far as I know there was no change. I did not receive any emails saying the server had changed, but i can not rule it out... How can I test to make sure the server can accept redirects from the autorize.net server?

Thanks!

Re: Problem with previously working OSCommerce installation and SIM Processing

RaynorC1emen7 — Wed, 07 Nov 2012 17:16:10 GMT

You can try to post data to the URL in code. For example, in php use cURL, C# with WebRequest.

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 17:32:52 GMT

I was able to post form data from a different server over to the one that is not allowing authorize.net access. It appears as if the data is getting through and the server is allowing remote servers to post data to it.

Thanks

Re: Problem with previously working OSCommerce installation and SIM Processing

RaynorC1emen7 — Wed, 07 Nov 2012 18:57:55 GMT

Did the SSL cert got updated recently?

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 19:15:31 GMT

The website does not have a SSL associated with it. The user enters their credit card data on authorize.net for security.

Network solutions told me that it sounds like there is something on authorize.net that has blocked the netsol IP address of our website. Is this even possible?

Re: Problem with previously working OSCommerce installation and SIM Processing

RaynorC1emen7 — Wed, 07 Nov 2012 20:51:11 GMT

Is that a form post? and not a code web request?, a codeweb request is closer to what authorize.net is doing for relay response. One of the different is that User-Agent is blank from a code web request, while a form post will be your web browser.

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 21:19:34 GMT

Hello,

Originally I did just try a form post. I did just try on a different server to CURL a page with php on the remote server that authorize.net does not access. I was able to pull back data without issue.

Thanks,

Re: Problem with previously working OSCommerce installation and SIM Processing

RaynorC1emen7 — Wed, 07 Nov 2012 21:49:05 GMT

Don't know what else to test. Maybe authorize.net can check their end to see if your ip is getting block.

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 07 Nov 2012 22:05:26 GMT

Thanks for your help. That was the only thing I can think of, possibly a blacklisted IP address somewhere. Is it possible for authorize.net to even do that? The person I talked to in Chat didnt mention this at all.

From other users I heard people getting 408-409 errors when trying to access our website. Maybe authorize.net tried to redirect the user back to the store and they got a 408-409 and then blacklisted us?

Thanks again for your help. I am not too sure where to turn next.

Re: Problem with previously working OSCommerce installation and SIM Processing

danschaefer — Mon, 12 Nov 2012 17:54:07 GMT

I have a client that is in the middle of the same problem.

On my client's behalf, I contacted Network Solutions, and they told me that they've had latency problems with their servers. This would cause the time-outs from Authorize.net. (There is a 10-second time-out, which should be more than sufficient.) Network Solutions said the latency problem should be fixed in a few days. A few days later, I was still experiencing the same problem. That is, customers would try to make a payment and be told that there is a problem with the site, and I would get an email saying that the transaction timed out.

This time, I pulled the activity logs from Network Solutions and found out that there was no incoming connection from Authorize.net. Nothing. Nada. It wasn't a matter of latency; it was a matter of Authorize.net being blocked by a firewall at Network Solutions. Armed with this new information, I approached Network Solutions, and suddenly their story changed. They said that they had received some malicious traffic from Authorize.net and therefore blocked them in the firewall. However, for $70, they would pay a technician to resolve the situation in a few days.

I smell a rat. This is the latest in a series of issues I've experienced with Network Solutions. I told my client that I can switch him over to a more reputable ISP, like GoDaddy, in a few days. As soon as he gives me the go-ahead, it's adios Network Solutions.

Re: Problem with previously working OSCommerce installation and SIM Processing

mmitcoheinz — Wed, 14 Nov 2012 14:54:54 GMT

Thanks very much for your input. I knew this couldnt be a problem with just us. I think I am just going to move the hosting away from netsol and over to someone else. I know our netsol email has been terrible over the last month also and we are in the process of moving that too.