topic Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile? in Integration and Testing

Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

lukes92000 — Fri, 09 Apr 2010 16:12:41 GMT

Hello. I have a successful integration up and running with the following platform details:

Integration method: CIM

Platform: .NET/C#

IDE: Visual Studio 2008

Proxy: WCF web service (ServiceSoapClient)

When using the CreateCustomerProfileTransaction method I am taking advantage of the ability to specify transacton options using the extraOptions parameter in the method call as in the following:

...

CreateCustomerProfileTransactionResponseType response = cimProxy.CreateCustomerProfileTransaction( credentials, transaction, "x_test_request=FALSE&x_delim_data=TRUE&x_delim_char=|&x_encap_char=;&x_email_customer=FALSE&x_relay_response=FALSE&x_version=3.1&x_duplicate_window=30" )

...

The x_duplicate_window parameter here works great - does exactly what I expect it to. What I'm noticing, however, is that I'm still encountering the default two minute duplicate time window when calling the CreateCustomerProfile method as in the following:

...

CreateCustomerProfileResponseType response = client.CreateCustomerProfile( this.Credentials, profile, ValidationModeEnum.liveMode );

...

The problem is that if users make a mistake, say, entering their CVC, when attempting to save their card info, they have to wait two minutes in order to try again.

Based on this, here are my questions:

Is there any way to specify x_duplicate_window when calling the CIM CreateCustomerProfile method?
If I decide to move away from using the generated WCF proxy class and manually create the xml for the CIM calls, would I have the ability to specify extraOptions then?
If neither of the above are possible, can I specify a global setting for this in the Merchant Interface?

Thank you.

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

Elaine — Tue, 13 Apr 2010 18:07:56 GMT

1. No, you must include <validationMode>testMode</validationMode> in order to prevent a transaction from being attempted during the profile creation if you want to bypass the duplicate window.

2. No, the XML would be the same. You can only use the <extraOptions> element with the createCustomerProfileTransaction function.

3. No, you cannot. Again, the best way to bypass the duplicate window would be to process test mode transactions using the <validationMode> element when submitting the create profile function and then follow it with a createCustomerProfileTransaction function to charge the customer, if needed.

Thanks,

Elaine

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

robertogonzalez — Fri, 16 Jul 2010 20:59:04 GMT

Elaine,

I am using the API examples for C# dotnet and I try adding the extra options when creating a transaction but it doesn't work. I still get the "A duplicate transaction has been submitted" message. Below is the code from the sample. All I did was add the extra options string

CreateCustomerProfileTransactionResponseType response = Service.CreateCustomerProfileTransaction(MerchantAuthentication, trans, "<extraOptions><x_duplicate_window=1></extraOptions>");

When I try to bill the same profile 2 times with the same amount within seconds of each other, I get the duplicate message. Am I doing something wrong?

Thanks

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

RaynorC1emen7 — Fri, 16 Jul 2010 21:13:23 GMT

For C#,

CreateCustomerProfileTransactionResponseType response = Service.CreateCustomerProfileTransaction(MerchantA

uthentication, trans, "x_duplicate_window=1");

If you have more options just add and & in between. e.g. "x_version=3.1&x_delim_char=|"

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

robertogonzalez — Fri, 16 Jul 2010 21:22:21 GMT

Raynor,

Thanks! That worked like a charm.

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

jonathanmgrimm — Wed, 15 Aug 2012 16:32:56 GMT

So, just to make sure I understand this, are you suggesting that if we actually want to run a transaction to fully validate the customer's card info (including CCV check, AVS check) AND we want to make this a repeatable process in case the customer makes a mistake, we need to do the following?

specify testMode for the validation parameter, meaning no transaction is sent to the processor
manually authorize our own test transaction with the newly created profile, using a random or incremented amount to avoid the duplicate detection
manually void the test transaction

Is this what everyone does, or do people just cross their fingers and hope that the customer won't make a mistake? That seems a little crazy to me.

Thanks,

Jon

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

johnbryantPC — Tue, 11 Dec 2012 00:57:56 GMT

I am wondering the same thing as #jonathanmgrimm. I understand that for his step #2, we can send our own test $.01 transaction with the duplicate transaction window set to 0, and we won't have to increment like he suggested. But other than that, his solution is the same one I'm looking at right now since we have people who enter their CCV incorrectly who are then unknowingly blocked for 2.5 minutes since we can't send a duplicate transaction window with the CreateCustomerPaymentProfile call. If there is really no other way around it than that, then I understand, but would like someone to confirm.

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

RaynorC1emen7 — Tue, 11 Dec 2012 12:15:42 GMT

As far as I know, that is still the only workaround.

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

cookaf — Mon, 23 Jun 2014 20:15:04 GMT

Has anyone found a better way to deal with this?

One way around this is to use a field in the customer that is not needed like 'Company' and put a variable value in that fields on every CreateCustomerPaymentProfile or UpdateCustomerPaymentProfile call to ensure that its not a duplicate transaction each time. But this is a hack

I would like to find a way to keep the liveMode for validation mode so certain aspects are validated like CVV but be able to not have this Duplicate Transaction Window used.

I am using the CIM SOAP API and have found no way to pass the x_duplicate_window parameter into the CreateCustomerPaymentProfile method

I spoke with Auth.net and they referred me to this forum for help

Anyone have any new ideas on this topic?

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

RichardH — Mon, 23 Jun 2014 20:44:29 GMT

I don't have a better solution for you with the existing API. However, I would be interested in suggestions on how we could improve the response if we find an existing profile matching the submission.

Richard

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

adamrepzio — Mon, 30 Mar 2015 21:00:51 GMT

Has anyone come up with a solution to this issue?

Is the only work around to modify the customer name or some other value so that it is not a duplicate?

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

smakus — Fri, 28 Aug 2015 00:55:07 GMT

Can we at least make the duplicate check time interval length a setting in the merchant preferences? Is there still no solution for this? In my case, i'm using the createCustomerProfileController, and I don't see a way to pass in the x_duplicate_window=1 option, unless someone can help explain that?

Thanks.

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

TBrooks — Tue, 14 Mar 2017 02:21:10 GMT

Hello. I'm running an Authorize.net addon in Woocommerce in Wordpress on WP Engine. Where do I set the Authorize duplicate time to 1 second so if customer enters an incorrect field, then corrects it, that doesn't get entered as a duplicate order and canceled?

Re: Is it possilbe to set x_duplicate_window when calling CIM method CreateCustomerProfile?

RichardH — Tue, 14 Mar 2017 18:29:14 GMT

@TBrooks

You may get faster answers to your question by contacting WooCommerce.

Richard