topic Re: Newbie going live getting E00027 error in Integration and Testing

Newbie going live getting E00027 error

jpullam — Fri, 21 Dec 2012 14:45:53 GMT

I thought I had my programming working well, but as soon as we attempted to go live, more errors showed up and I don't know where to turn. I am using ColdFusion and have set the following variables before my Auth.net call:

What I receive back from createCustomerProfile is an error E00027 and the error message "There is one or more missing or invalid required fields"

I realize that this is coming from the 3rd party software AuthNetTools.cfc, but I'm hoping that this is enough information for someone to suggest what to do next.

For example, am I missing an argument that is required to create a customer profile? Might this error message mean more than it says?

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Fri, 21 Dec 2012 14:52:14 GMT

Login the merchant account, and check the settings - payment form - form fields and see if anything that was checked as required is not getting a value from the coldfusion

Re: Newbie going live getting E00027 error

jpullam — Sat, 22 Dec 2012 12:54:56 GMT

My customer has checked all of the fields and even sent me a screenshot and they are identical to those I used in test. There are no fields flagged as "Required".

Is there some way to get a better diagnostic from Authorize.net? Is the 3rd party software getting some additional information that it is not passing to me?

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Sat, 22 Dec 2012 14:56:53 GMT

Can you tell what actual data you are sending? maybe one of them is blank?

Re: Newbie going live getting E00027 error

jpullam — Sat, 22 Dec 2012 18:38:00 GMT

Here are the fields in the data I am passing (with some blurred for security). Given that this is the same programming that I have used successfully during test (with the excepion of changing TestRequest to NO), I think the data is correct. Is this enough to cause a credit card to be stored if the other fields are not marked as required?

If this looks reasoable then I must conclude that the 3rd party software is not passing it on and I will work on dissecting that code to see how I can get a dump from it.

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Sat, 22 Dec 2012 20:26:26 GMT

That should be able to create a customer profile. not sure what that testrequest does?

Re: Newbie going live getting E00027 error

jpullam — Fri, 28 Dec 2012 22:34:07 GMT

Well, we are still stumped. (The test request is just to tell the 3rd party software what to do)

After several hours of detailed checking of our programming we only know that it works when testing on the test server with my test account and fails when on the development server using the production account.

Everything looks good to us but we still get the E00027 error.

Is there a list of other things than can cause this? We realize thet there must be something wrong with the setup but would really like to know of the things to look for.

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Sat, 29 Dec 2012 00:42:00 GMT

You can NOT use a production account on the test server. Should have got E00007 not sure why you are getting a E00027

Re: Newbie going live getting E00027 error

jpullam — Wed, 02 Jan 2013 17:48:16 GMT

Sorry I mis-spoke. I didn't mean on the development server, I meant production server.

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Wed, 02 Jan 2013 19:20:56 GMT

Were you testing with a Visa? Need address and zip. or set validationmode to testmode.

http://community.developer.authorize.net/t5/Integration-and-Testing/E00027-This-transaction-has-been-declined-Test-transaction-for/m-p/15038/highlight/true#M8612

Re: Newbie going live getting E00027 error

jpullam — Thu, 03 Jan 2013 13:01:33 GMT

Wow!! Where did that requirement come from? If we have to add those additional fields, that will change the design of the application because all we ask for at that point is the credit card, the expiry date and the name, and everything is working correctly.

What would setting validationmode to testmode imply? Is that a legitimate thing to do when you are running live data through the application? Are there any side effects for a live application if I do that?

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Thu, 03 Jan 2013 13:31:24 GMT

Where did that requirement come from?

It is from Visa. It only required when the amount is zero(when the validationmode is livemode).

What would setting validationmode to testmode imply?

When validationmode is set to testmode, it will not test the CC# with a auth_only with 0.00 or 0.01 transaction, before saving it to CIM. That mean it could be bad CC info until you ran a real transaction using the payment profile.

Re: Newbie going live getting E00027 error

jpullam — Thu, 03 Jan 2013 14:12:51 GMT

So if we do set it to testmode, then when we run an actual transaction against it, will it now require the address and zip at that time? And if so, where will it get it from?

The app was not written to expect much validation when the card was added to the customer's profile, just when it is used. And today (before this new CC saving function is added to the app) the normal flow for a credit card doesn't require an adddress; we merely ask for CC# and expiry.

I'd like to keep it to CC# format validation and expiry validation at the time we save the credit card, and do all of the normal error checking when the customer tries to use the card.

Re: Newbie going live getting E00027 error

RaynorC1emen7 — Thu, 03 Jan 2013 14:23:20 GMT

So if we do set it to testmode, then when we run an actual transaction against it, will it now require the address and zip at that time? And if so, where will it get it from?

Not required unless you charging them zero dollars. *Should test it to make sure it work.

I'd like to keep it to CC# format validation and expiry validation at the time we save the credit card, and do all of the normal error checking when the customer tries to use the card.

Then setting validationmode to testmode would work.