topic Re: CIM Refund ERR E00027 in test mode in Integration and Testing

CIM Refund ERR E00027 in test mode

sathumenon — Wed, 16 Jan 2013 11:35:12 GMT

I am doing a refund in test mode. I am getting a response

"<code>E00027</code><text>The referenced transaction does not meet the criteria for issuing a credit."

The transaction for this refund was made on December and will end only by Jan 20.

What can be the reason for declining this?

Thank You

Sathish

Re: CIM Refund ERR E00027 in test mode

RaynorC1emen7 — Wed, 16 Jan 2013 12:22:27 GMT

Since you are using CIM, could they have updated the CC# on the payment profile which the refund transaction need for the transaction.

Re: CIM Refund ERR E00027 in test mode

sathumenon — Thu, 17 Jan 2013 05:15:23 GMT

thank you for the reply :)

no CC# has been changed since the first transaction

we used demo card numbers only. is that the reason for this?

thank you

Re: CIM Refund ERR E00027 in test mode

RaynorC1emen7 — Thu, 17 Jan 2013 12:16:24 GMT

Have a look at the directResponse to see what the reason for the E00027

Re: CIM Refund ERR E00027 in test mode

sathumenon — Sat, 19 Jan 2013 05:51:43 GMT

the details are given here

<directResponse>3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,,,0.50,CC,credit,RP34,Sathish,Menon,,.......................</directResponse>

Am not sure what is the exact issue here - none of the transactions am passing is working :(

thank you

Sathish

Re: CIM Refund ERR E00027 in test mode

sathumenon — Sat, 19 Jan 2013 09:49:08 GMT

i could see that all my transactions are unsettled. Is that a reason for not accepting the refund option?

Can any one help me on this?

thank you

Sathish

Re: CIM Refund ERR E00027 in test mode

RaynorC1emen7 — Sat, 19 Jan 2013 16:34:36 GMT

i could see that all my transactions are unsettled. Is that a reason for not accepting the refund option?

Yep, that would be it, you can only refund a settled transaction, use void for unsettled transaction.

The test account should settled all transaction everyday just like the production account. Are they waiting for capture?

Authorized/Pending Capture? or Captured/Pending Settlement?

Re: CIM Refund ERR E00027 in test mode

sathumenon — Sat, 19 Jan 2013 17:10:27 GMT

Hello

Yes I can see that my all transactions are Authorised / Pending Caprture - ONce i selected a few and did a Group Capture - The selected ones are now "Pending Settlement"

So only after the settlement is done the refund may occure right?

What if I make all transaction as void?

THank you

Re: CIM Refund ERR E00027 in test mode

RaynorC1emen7 — Sat, 19 Jan 2013 22:00:34 GMT

Yes I can see that my all transactions are Authorised / Pending Caprture - ONce i selected a few and did a Group Capture - The selected ones are now "Pending Settlement"

Just wait until tomorrow, it should settled overnight.

So only after the settlement is done the refund may occure right?

Yes.

What if I make all transaction as void?

That mean you cancel the transaction, and the customer will not get charge.