topic Re: Error E00044: Customer Information Manager is not enabled. in Integration and Testing

Error E00044: Customer Information Manager is not enabled.

Ricky — Tue, 12 Feb 2013 18:09:20 GMT

Hi,

We implimented XML transmissions with a test account and everything was working fine.

Now we switched to a live account and we get an error message when we try to create a proifle.

Here is what we sent:

<?xml version="1.0"?><createCustomerProfileRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name>4f32FcjWc</name><transactionKey>6G9ba847V4suEE9T</transactionKey>

</merchantAuthentication><profile><merchantCustomerId>test</merchantCustomerId><paymentProfiles>

<customerType>individual</customerType><payment><creditCard><cardNumber>XXXXXXXXXXXX</cardNumber><expirationDate>XXXXX</expirationDate></creditCard></payment></paymentProfiles>

</profile><validationMode>liveMode</validationMode></createCustomerProfileRequest>

Thanks

Ricky

Re: Error E00044: Customer Information Manager is not enabled.

RaynorC1emen7 — Tue, 12 Feb 2013 20:34:15 GMT

as the error indicated, CIM need to be enabled on the live account. Login to the live merchant account and enabled it there.

Re: Error E00044: Customer Information Manager is not enabled.

Ricky — Mon, 18 Feb 2013 11:43:56 GMT

Hi RaynorC1emen7,

Can you please provide little more information on how to enable and where to enable this CIM option?

Thanks

Ricky

Re: Error E00044: Customer Information Manager is not enabled.

Ricky — Mon, 18 Feb 2013 12:16:00 GMT

I think its the option under tools but my client says he doesnt have any idea on where to enable this setting.

I am not sure how to proceed further from here.

Re: Error E00044: Customer Information Manager is not enabled.

RaynorC1emen7 — Mon, 18 Feb 2013 12:21:39 GMT

It should be under tools, maybe you can do some screenshot, or there is a video on it here http://www.authorize.net/videos/

Re: Error E00044: Customer Information Manager is not enabled.

Ricky — Mon, 18 Feb 2013 14:35:48 GMT

Thanks for the link :)

Re: Error E00044: Customer Information Manager is not enabled.

Ricky — Tue, 19 Feb 2013 09:22:33 GMT

My client has asked me to use upload transactions option. As per my understanding Upload transactions is not a real time transmission but someone has to manually upload a file by logging into the portal. Please correct me if my understanding is wrong.

Re: Error E00044: Customer Information Manager is not enabled.

RaynorC1emen7 — Tue, 19 Feb 2013 12:55:46 GMT

Yes, the only way to upload transactions is thru the merchant account portal.

Re: Error E00044: Customer Information Manager is not enabled.

Ricky — Tue, 19 Feb 2013 14:29:19 GMT

My client says he has another vendor who is able to transmit records and also do a upload with just UserName and Transaction key. Seems like a miracle.

Re: Error E00044: Customer Information Manager is not enabled.

RaynorC1emen7 — Tue, 19 Feb 2013 16:01:08 GMT

If it thru the API, it only one transaction at a time. The only batch transaction upload is thru the merchant account interface.

Not sure what "another vendor" doing, maybe they just do one at a time on the backend.