topic Re: Error (13) in Integration and Testing

Error (13)

fzaid75 — Fri, 07 Jun 2013 18:53:56 GMT

I keep getting a error message saying the API log in & Trans key are incorrect or the account is inactive when I test my page. I am using a php code from the SIM integration and I'm not sure if i am testing it correctly help please!

Re: Error (13)

RaynorC1emen7 — Fri, 07 Jun 2013 21:06:37 GMT

From http://developer.authorize.net/tools/responsereasoncode/

Response Reason Code: 13

Response Reason Text: The merchant Login ID is invalid or the account is inactive.

Integration Team Suggestions: This error indicates you are either posting the incorrect API Login ID within your script, connecting to a server that does not recognize your account, or using an account which is inactive. Please follow these steps to ensure that your software is connecting correctly:

If you are posting your transaction requests to the gateway URLs https://test.authorize.net/gateway/transact.dll or https://certification.authorize.net/gateway/transact.dll and you are using an account given to you by an Authorize.Net Reseller or from Authorize.Net Sales, you may encounter this error. The gateway URLs mentioned above only work with specific test accounts, available upon request by completing the form at http://developer.authorize.net/testaccount/
Try posting your transaction request to https://secure.authorize.net/gateway/transact.dll instead. If you need to submit a test transaction, you may do so by setting the field x_test_request to "TRUE". You may then remove x_test_request or set it to "FALSE" when you have completed your testing.

Note: If you are integrating your website with Advanced Integration Method (AIM) using PHP, please be aware that the gateway URL is listed twice--once in the cURL configuration, and once again in the main body of the code. Using the test gateway URL in the cURL section of the code will create an Error 13 as cURL would connect to the incorrect server.
Please check your script and verify you are posting the API Login ID for the account in question. If you are not posting the correct API Login ID, or if you are not sending an API Login ID, please edit the script and confirm that the field x_login is set to the API Login ID that you may obtain from the Authorize.Net Merchant Interface. Please see the Merchant Integration Guide at http://www.authorize.net/support/merchant_guide.pdf for instructions on obtaining the API Login ID. For further information on the API Login ID, Transaction Key, or Test Mode, please check out our online video tutorials at http://www.authorize.net/videos/.
If you are unable to log into your Authorize.Net Merchant Interface, this could indicate that your account is inactive. If this is the case please contact us directly to reactivate the account. You can reach us toll-free at: (877) 447-3938. We are open Monday through Friday, 5 AM to 5 PM Pacific time (closed major holidays). We will be happy to assist you at that time.
If the account is active and the API Login ID is correct, you will want to use the Data Validation URL to see which variables are being passed. For more details, please visit http://developer.authorize.net/tools/datavalidation/

Re: Error (13)

fzaid75 — Mon, 10 Jun 2013 15:18:28 GMT

Thanks for the response Raynor. I am a total noob at this so I have another question. My Website isn't being hosted yet could this be a reason for the error (13) also? I am building the website in Blue Voda from Voda Host however haven't completed the site or the hosting would you suggest that I get it hosted first?

Re: Error (13)

RaynorC1emen7 — Mon, 10 Jun 2013 15:27:35 GMT

The error basically said either you are using a test account on a production authorize.net

or production account on the test authorize.net.

Re: Error (13)

fzaid75 — Mon, 10 Jun 2013 15:53:52 GMT

I entered the api login and key that was issued on my test account So i need to address the configuration as you stated previously and set the test to false? this is in the code i coppied from the integration page correct?

Re: Error (13)

RaynorC1emen7 — Mon, 10 Jun 2013 16:03:15 GMT

If it is a test account, make sure it point https://test.authorize.net/gateway/transact.dll

Re: Error (13)

fzaid75 — Mon, 10 Jun 2013 16:58:44 GMT

I did ensure that the destination was correct still getting the error message...

Re: Error (13)

fzaid75 — Mon, 10 Jun 2013 17:12:37 GMT

Does my site need to be published in order for this to work?

Re: Error (13)

RaynorC1emen7 — Mon, 10 Jun 2013 17:56:21 GMT

not for error 13, for something liike error 14(relay response) yes.

try this update with your loginID/transactionKey and if you are using test account change it to https://test.authorize.net/

https://secure.authorize.net/gateway/transact.dll?x_version=3.1&x_type=PRIOR_AUTH_CAPTURE&x_delim_data=TRUE&x_relay_response=FALSE&x_login=[loginID]&x_tran_key=[transactionKey]&x_trans_id=123456789

should get an error 16 transaction cannot be found.

Re: Error (13)

fzaid75 — Mon, 10 Jun 2013 20:56:19 GMT

tried it but the browser could not find the page

Re: Error (13)

RaynorC1emen7 — Mon, 10 Jun 2013 22:46:47 GMT

the browser couldn't find https://test.authorize.net ?

Re: Error (13)

fzaid75 — Tue, 11 Jun 2013 15:18:07 GMT

I got some help from blue voda which is where I am building the website. It turns out that I needed to upload the SDK php zip folder onto their server however after doing so I still couldn't get to the secure payment form because the browser could not find http:// test.authorize.net I know we're pretty close to figuring this out any suggestions?

Re: Error (13)

fzaid75 — Tue, 11 Jun 2013 15:23:36 GMT

I am using firefox as my browser by the way could that be the problem?

Re: Error (13)

RaynorC1emen7 — Tue, 11 Jun 2013 16:10:19 GMT

so, when you click on the link, it doesn't work?

Re: Error (13)

fzaid75 — Tue, 11 Jun 2013 16:14:21 GMT

It goes to an error page 404 stating the browser cannot find the page

Re: Error (13)

fzaid75 — Tue, 11 Jun 2013 16:21:28 GMT

I have not been able to get to the secure web form at all!

Re: Error (13)

RaynorC1emen7 — Tue, 11 Jun 2013 19:19:12 GMT

You can't get on the "test account login" on the top right?

Re: Error (13)

eandros — Wed, 17 Apr 2024 22:03:10 GMT

fzaid75 - If that guy is a noob then I'm a complete moron - I hooked up authorize.net to my client's WordPress/Woo Commerce site using Woo Commerce Subscriptions and I keep getting this error code that looks like this:

I had gotten the error (that one had a link) before and i reentered the api log in code again (by hand, one letter at a time since the copy paste method didn't work) and the system started working again. Now I am seeing it for the 2nd time. I tried reentering the API Login again with no luck. Do you have any idea what is going on? I sent an email to the email at authorize.net called developer @ authorize.net and they answered and said to reach out to this site. These questions and answers are way above my pay grade and I can't get any help from authorize.net - working with them has been a complete bummer. can you tell me why I keep getting this error and my system keeps asking me for the log in? Last time I reentered it and then the system started working again but this time it did not. I really need your help and would be so thankful of any words of wisdom you can provide to me. Thank you so much. Emily Andros emily andros @ gmail dot com or 832-732-5063 Thank you so much.