topic Re: unable to realize transaction in Integration and Testing

unable to realize transaction

ernbueno — Sun, 16 Jun 2013 09:28:48 GMT

Hi,

I am hoping the somebody or someone can help me. We have been using Authorize.net for online payment via Radius Manager, no problem. But when we install a new Radius on a different physical server and configure Authorize.net using the same login credintials as the old Radius, we are getting the error "unable to realize the transaction" when doing online payment. I am thinking that someone might have experienced the same before and hoping that this group can help me.

Thanks in advance.

Clark

Re: unable to realize transaction

ernbueno — Sun, 16 Jun 2013 12:14:01 GMT

By the way, we are running Radius on CentOS v 6

Thanks in advance.

Re: unable to realize transaction

RichardH — Mon, 17 Jun 2013 15:50:44 GMT

Hello ernbueno,

Is this the product you are using, Radius Manager Billing System by DMS Softlab? http://www.dmasoftlab.com/cont/radman#gateways

Richard

Re: unable to realize transaction

ernbueno — Tue, 18 Jun 2013 09:21:33 GMT

Hi Richard,

Yes this is the product we are using. The configuration is correct as it has been tested using test account. Likewise, our merchant account is active and the credentials are correct as it is being used on other system.

Below is the actual error we are getting

> Unable to realize the transaction

> Reference : n/a

> Response: ERROR

> Description: This transaction has been declined

Please help/advice what is the next step.

Thank you,

Ernie

Re: unable to realize transaction

RaynorC1emen7 — Tue, 18 Jun 2013 11:28:16 GMT

Did you check on the merchant account to see if it create a transaction?

The description point to response code 2(This transaction has been declined.) but there are different reason code.

http://developer.authorize.net/guides/AIM/wwhelp/wwhimpl/js/html/wwhelp.htm#href=4_TransResponse.html

Is there a way to get the response reason code in Radius Manager?

Re: unable to realize transaction

ernbueno — Tue, 18 Jun 2013 13:05:03 GMT

Hi RaynorC1emen7,

I checked the merchant account and it did not create a transaction.

Apparently, logging is not available in Radius Manager.

Thank you and please advice next step.

Re: unable to realize transaction

RaynorC1emen7 — Tue, 18 Jun 2013 13:17:57 GMT

You might have to contact Radius Manager.

Re: unable to realize transaction

ernbueno — Tue, 18 Jun 2013 14:11:36 GMT

Hi, thank you for the reply.

We have contacted RM developer, they confirmed that it worked using their test account. However, I tried to setup a new test account on Authorize.Net website, got the "API Login" and "Transaction Key" and set the system to test mode. When I test online payment I got the following error

>Unable to realize the transaction

>Reference : n/a

>Response : ERROR

>Description : (TESTMODE) Transaction of this market type cannot be processed on this system.

I don't know what it does mean but it might be related to the problem so I am hoping that this can help us.

Re: unable to realize transaction

RaynorC1emen7 — Tue, 18 Jun 2013 14:21:11 GMT

Description : (TESTMODE) Transaction of this market type cannot be processed on this system.

That only mean you got the wrong type of test account, a CP instead of a CNP test account. That one is easy because there is only one reason with that text.

http://www.authorize.net/support/merchant/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm

Did you try a transaction thru the merchant accout virtual terminal? It might be a account setting issue.

Re: unable to realize transaction

ernbueno — Tue, 18 Jun 2013 15:09:29 GMT

I saw the secret code before for test account cannot find it now. Do you know the common secret code for test?

thank you.

Re: unable to realize transaction

RaynorC1emen7 — Tue, 18 Jun 2013 15:17:40 GMT

It Simon

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Authorize-Net-Test-Account-FAQs/ba-p/17440

Did you try a transaction thru the merchant accout virtual terminal on your production account? It might be a account setting issue. Use the same inputs that you are trying on the Radius Manager that fail, it should give you the same response but this time with the reason code.

Re: unable to realize transaction

ernbueno — Tue, 18 Jun 2013 16:01:38 GMT

I just setup a test account (CNP account) and it is working as I am getting successful transaction.

Transaction details

Gateway response : APPROVED

Payment reference : 0

Total price : 5.00 USD

I tried to switch back again to live and I got the same error. transaction is declined. there is no transaction created on the merchant account/system.

Any more help is greatly appreciated.

thanks.

Re: unable to realize transaction

RaynorC1emen7 — Tue, 18 Jun 2013 16:28:44 GMT

I tried to switch back again to live and I got the same error. transaction is declined. there is no transaction created on the merchant account/system.

That is from the virtual terminal?

Re: unable to realize transaction

ernbueno — Wed, 19 Jun 2013 05:01:56 GMT

No. This successful transaction was generated from the actual users page where customers do online payment.

Basically our system is able to do successful payment trasaction in TEST MODE but cannot in LIVE mode though the Merchant account is active and there is no problem when online payment is made. Is there a limited number of IP address for a Merchant account?

Any help is much appreciated. thank you.

Re: unable to realize transaction

RaynorC1emen7 — Wed, 19 Jun 2013 11:45:53 GMT

No. This successful transaction was generated from the actual users page where customers do online payment.

You talking about the test account?

Basically our system is able to do successful payment trasaction in TEST MODE but cannot in LIVE mode

Test mode doesn't really do anything other make sure it send.

though the Merchant account is active and there is no problem when online payment is made.

I though it getting an error.

Is there a limited number of IP address for a Merchant account?

Nope.

It would really help if you would do one thru the virtual terminal to make sure the account settings is correct with the production account.

Other then that, it really nothing else since Radius Manager cannot tell you what the reason for the declined was.

Unless you want to go thru the whole list of reason listed in with "This transaction has been declined"

http://www.authorize.net/support/merchant/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm

Re: unable to realize transaction

ernbueno — Thu, 27 Jun 2013 06:07:36 GMT

Hi RaynorC1emen7,

Thank you for the feedback and sorry for the late reply.

I just found that the IP address of the new server is not in the list of allowed IP's in AIM IP Address List. I added the IP and tried to do online payment but I got the same error. Do I need to generate a new API Login and Transaction key after adding IP to the AIM IP Address List (allowed list)?

Thanks

Re: unable to realize transaction

ernbueno — Fri, 28 Jun 2013 04:40:46 GMT

Another updtae -

1. The IP address of the new RM server was added to the AIM IP Address white list. Generated a new Transaction Key and tried to pay again. Still didn't work and got the same error.

2. I tried to stop the old server and used the same IP on the new RM server. Did a payment and it worked successfully.

That means the server setting/configuration is correct, it is the authorize.net that is not accepting transaction from other IP other than the old IP though the new server's IP was added to the white list. Is there any other setting/way that we should check or look at the merchant account setup?

Any suggestion will be highly appreciated. thanks