topic Re: CIM Soap / Switch from Sandbox to Live does not work in Integration and Testing

CIM Soap / Switch from Sandbox to Live does not work

Fliavo — Fri, 05 Jul 2013 13:12:37 GMT

Hi there,

We are currently incorporate CIM into our website. We are using the SOAP solution. Anyway, in Sandbox Mode everything works like a charme. CustomerID and Payment Profiles are created, we can process payments and refunds.

BUT, if we switch from Sandbox to a Live Environment, nothing works. Instead of the profiles just the email address and a customerid but no payment profile id is created.

And if we charge a payment using the customerid and profileid of a manually created profile, we get a success response, but no transaction id as the transaction is not executed.

What are we doing wrong ? Is there anything else we have to consider when we switch over ?

Any input or help is more than welcome. I also do not mind paying a specialist to have a look at the code and come up with a solution.

Thank you !!!

Re: CIM Soap / Switch from Sandbox to Live does not work

RaynorC1emen7 — Fri, 05 Jul 2013 15:50:35 GMT

You said there is no transaction id. Is the test mode turn on? Need to be off.

Re: CIM Soap / Switch from Sandbox to Live does not work

Fliavo — Sat, 06 Jul 2013 01:12:41 GMT

I presume the test mode is turned off as we are using https://api.authorize.net/soap/v1/Service.asmx" instead of the test link.

Am I missing something, and the test mode has to be turned off somewhere else ? The account itself is in live mode as well.

Re: CIM Soap / Switch from Sandbox to Live does not work

RaynorC1emen7 — Sat, 06 Jul 2013 02:21:38 GMT

If the test mode is off on the merchant account, then it is in live mode

And if we charge a payment using the customerid and profileid of a manually created profile, we get a success response, but no transaction id as the transaction is not executed.

Then you need to Talk to your developer see the error on why it is not creating transactions.

Re: CIM Soap / Switch from Sandbox to Live does not work

Fliavo — Sat, 06 Jul 2013 04:44:51 GMT

The problem is that we do not get an error message. We get a success response, but the transaction is not done.

Can someone recommend a provider to have a look at the code we have ? I do not mind paying for this service.

Re: CIM Soap / Switch from Sandbox to Live does not work

RaynorC1emen7 — Sat, 06 Jul 2013 15:28:32 GMT

Certified Developer Directory

If the response is success, it should return detail info of why it didn't create the transaction.

Page 71 on http://www.authorize.net/support/CIM_SOAP_guide.pdf

directResponse should have the reason.