topic Re: GetSettledBatchList Request not returning transactions for live account in Integration and Testing

GetSettledBatchList Request not returning transactions for live account

Sarita555 — Mon, 16 Sep 2013 07:45:50 GMT

Hi,

I have integrated authorize.net account with our system.

The code works fine on sandbox environ,ent but its not working on the client side in live environment.

The getSettledTransactionList doesn't return any transactions.

SimpleXMLElement Object
(
    [messages] => SimpleXMLElement Object
        (
            [resultCode] => Ok
            [message] => SimpleXMLElement Object
                (
                    [code] => I00004
                    [text] => No records found.
                )

        )

)

Request parameter is

   SimpleXMLElement Object
(
    [merchantAuthentication] => SimpleXMLElement Object
        (
            [name] => xxx
            [transactionKey] => xxx
        )

    [firstSettlementDate] => 2013-08-19T04:00:00Z
    [lastSettlementDate] => 2013-09-15T18:29:59Z
)

The login Id and trans key are correct and the url is https://api.authorize.net/xml/v1/request.api.

Can you please tell what's wrong. Why is it not returning any batches?

Thanks,

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Mon, 16 Sep 2013 13:30:46 GMT

It the Transaction Details API enable on the merchant account settings?

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 05:19:05 GMT

Yes the client has enabled Transactions details API in his account but

currenctly has sandbox test accounts in his acount. Is that the reason?

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Tue, 17 Sep 2013 11:11:11 GMT

What do you mean has sandbox test account? Do you mean his production account is in testmode?

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 11:20:59 GMT

Yes

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 11:41:31 GMT

So if the live account is in test mode would the transactions be fetched via the API?

One more thing, If the mode is changed to live in production environment does the user id and transaction key also change?

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Tue, 17 Sep 2013 11:42:08 GMT

Since it is still in testmode, does it have any settled transactions?

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 11:50:29 GMT

Hi,

There are transactions but i don't know if they are settled. The getUnsettledTransaction call gives the same result 'No records found'.

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Tue, 17 Sep 2013 11:59:44 GMT

So you did see it in the merchant account that there are transactions within the timeframe?

I would try turn off test mode to see it that work.

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 12:09:35 GMT

I didn't check it in the merchant interface but I made the call using the clients API credentials. The clients account is currently in test mode and is not live yet. But there are transactions.

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Tue, 17 Sep 2013 12:12:41 GMT

How do you know there are transactions? Do you have any transaction ID of the transaction? you could use the GetTransactionDetails with the transaction ID.

Re: GetSettledBatchList Request not returning transactions for live account

Sarita555 — Tue, 17 Sep 2013 12:24:42 GMT

I asked the client if he has transactions in his his account. So he replied that his account is in test mode and has transactions.

Does the transactions made in test mode can be fetched via the API calls?

I read it here http://wojodesign.com/authorize-net-api-setup/ that

'Transactions put through in test mode won’t show up when you are using the Transaction Details API'. and

'If you generate a transaction key in test mode and then switch back to live mode, you will need to generate a new one'

Is that correct?

Re: GetSettledBatchList Request not returning transactions for live account

RaynorC1emen7 — Tue, 17 Sep 2013 12:31:50 GMT

A good question to your client is to have him give you a transactionID to use with GetTransactionDetails. That would tell you if there is really some transaction and also give you the batchID, settled date to use with GetSettledBatchList

A transaction with test mode on is not a real transaction. It won't be save on authorize.net and have the transactionID of 0.