topic Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive in Integration and Testing

AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

tiszavolgyi — Tue, 02 Jul 2013 12:34:04 GMT

Hi,

We are using AIM API. With test account and test cards the payment process was working well. Since we launched the live site, and changed the API User ID and Transaction key for the live one, the payment process does not work, and we are getting the error message: "Merchant Login ID or Password is Invalid or the Account is Inactive"

We are using PHP, and the payments module from Codeigniter.

Here is the XML request we are posting to the authorize.net

string(1047) "<?xml version="1.0" encoding="utf-8"?><createTransactionRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name>chopra75112</name><transactionKey>********a2tFUv6z</transactionKey></merchantAuthentication><transactionRequest><transactionType>authCaptureTransaction</transactionType><amount>49.99</amount><payment><creditCard><cardNumber>******758587658765</cardNumber><expirationDate>102013</expirationDate><cardCode>***</cardCode></creditCard></payment><transactionSettings><setting><settingName>allowPartialAuth</settingName><settingValue>true</settingValue></setting><setting><settingName>emailCustomer</settingName><settingValue>true</settingValue></setting><setting><settingName>recurringBilling</settingName><settingValue>false</settingValue></setting><setting><settingName>testRequest</settingName><settingValue>false</settingValue></setting></transactionSettings></transactionRequest></createTransactionRequest>"
string(49) "https://secure.authorize.net/gateway/transact.dll"

Any help trully appreciated, solving the problem is really urgent for us.

Thank you in advance!

Peter

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Tue, 02 Jul 2013 12:55:58 GMT

Shouldn't it be https://api.authorize.net/xml/v1/request.api or https://api.authorize.net/soap/v1/Service.asmx

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

tiszavolgyi — Tue, 02 Jul 2013 13:05:55 GMT

Thank you, it is working now! Would be great to show both URLs on the admin interface, and let know the live chat customer support about that.

However, thanks a lot for your quick respond!

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

auththch — Mon, 26 Aug 2013 20:55:25 GMT

I'm using good credentials for MerchantID and LoginKey and submitting to

$this->url = 'https://' . $subdomain . '.authorize.net/gateway/transact.dll';
for my test account, but still get "Merchant Login ID or Password is Invalid or the Account is Inactive". My credentials work fine using a DMP form, but not using an AIM form and the proper authnetAIM.class.php file. Any suggestions on what I need to change?

Thanks.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

auththch — Mon, 26 Aug 2013 21:11:14 GMT

Never mind. I figured it out for my test account. See next two posts.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

digitalspinners — Wed, 30 Oct 2013 13:42:43 GMT

Hello,

When i am using sand box setting with developer API and tansation then it is working fine but when i am using production setting with Production API and transaction id then it is showing following error.

Even i used sample store code for fixing this issue.

http://www.furniturefold.com/samples/your_store/error_page.php?response_reason_code=13&response_code=3&response_reason_text=The%20merchant%20login%20ID%20or%20password%20is%20invalid%20or%20the%20account%20is%20inactive.

require_once 'anet_php_sdk/AuthorizeNet.php';

$METHOD_TO_USE = "AIM";
// $METHOD_TO_USE = "DIRECT_POST"; // Uncomment this line to test DPM

define("AUTHORIZENET_SANDBOX",false); // Set to false to test against production
define("TEST_REQUEST", "true"); // You may want to set to true if testing against production

// You only need to adjust the two variables below if testing DPM
define("AUTHORIZENET_MD5_SETTING",""); // Add your MD5 Setting.
$site_root = "http://www.furniturefold.com/samples/your_store/"; // Add the URL to your site

Error!

We're sorry, but we can't process your order at this time due to the following error:The merchant login ID or password is invalid or the account is inactive.

response code	3
response reason code	13

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Wed, 30 Oct 2013 14:47:36 GMT

since it is AIM, log the request to see if something is wrong with it.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

digitalspinners — Wed, 30 Oct 2013 16:29:47 GMT

I checked but I did find any issue in request. Is any other sample/tool where I can check my production API login I'd and transaction I'd , I tested with same code with sandbox setting with developer working fine

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Wed, 30 Oct 2013 16:36:59 GMT

https://secure.authorize.net/gateway/transact.dll?x_version=3.1&x_type=AUTH_ONLY&x_amount=1.99&x_delim_data=TRUE&x_relay_response=FALSE&x_login=[LoginID]&x_tran_key=[transactionKey]

copy the url link and put in your loginid and transactionkey, run in a browser

should get

3,2,33,Credit card number is required

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

digitalspinners — Thu, 31 Oct 2013 05:58:05 GMT

Sorry, i am still getting same issue. after running url

3,2,13,The merchant login ID or password is invalid or the account is inactive.,,P,0,,,1.99,,auth_capture,,,,,,,,,,,,,,,,,,,,,,,,,,361CB845DD8F46B7A41BDB8874062911,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Thu, 31 Oct 2013 11:09:48 GMT

That mean it more likely a loginID or TransactionKey is wrong. Double check the LoginID, and might need to regen the TransactionKey.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

digitalspinners — Thu, 31 Oct 2013 13:00:59 GMT

I regenerated my transation id but still showing me same issue, I chat with live support but they mentioned me put your question in forum, Now i am sending you real API ID and Transation ID that i will change after this issue now my account is test mode active.

https://secure.authorize.net/gateway/transact.dll?x_version=3.1&x_type=AUTH_ONLY&x_amount=1.99&x_card_num=4111111111111111&x_exp_date=0615&x_delim_data=TRUE&x_relay_response=FALSE&x_login=9Y8s3GP3784&x_tran_key=29EeL8h6sm42W5YD

I will very thank full to you if you fix this issue.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Thu, 31 Oct 2013 13:30:11 GMT

contact developer@authorize.net . That not much else to check if you regen the transactionKey, and double check the loginID.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Thu, 31 Oct 2013 14:09:46 GMT

Just did a test with SIM, it getting the same error, which mean the LoginID is wrong.

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

digitalspinners — Fri, 01 Nov 2013 20:16:08 GMT

Hello,

I facing issue during run production api id and Transaction key in authorize net sample store code. I am stuck with this error last one week. Could you please to solve this I am also send you production API ID and Transaction key? Same code when I run with sandbox API ID and transaction Key then I is working fine.

API Login ID:	XXXXXXXX
API Login ID Last Obtained:	10/18/2012 16:27:32
Transaction Key Last Obtained:	11/01/2013 02:13:00

http://www.furniturefold.com/samples/your_store/

Error!

We're sorry, but we can't process your order at this time due to the following error:

The merchant login ID or password is invalid or the account is inactive.

response code	3
response reason code	13

Top of Form

<?php

/**

* This file contains config info for the sample app.

// Adjust this to point to the Authorize.Net PHP SDK

require_once 'anet_php_sdk/AuthorizeNet.php';

$METHOD_TO_USE = "AIM";

// $METHOD_TO_USE = "DIRECT_POST"; // Uncomment this line to test DPM

define("AUTHORIZENET_API_LOGIN_ID","XXXXXXXX"); // Add your API LOGIN ID XXXXXXXX

define("AUTHORIZENET_TRANSACTION_KEY","XXXXXXXX"); // Add your API transaction key XXXXXXXX

define("AUTHORIZENET_SANDBOX",false); // Set to false to test against production

define("TEST_REQUEST", "false"); // You may want to set to true if testing against production

// You only need to adjust the two variables below if testing DPM

define("AUTHORIZENET_MD5_SETTING",""); // Add your MD5 Setting.

$site_root = "http://www.furniturefold.com/samples/your_store/"; // Add the URL to your site

if (AUTHORIZENET_API_LOGIN_ID == "") {

die('Enter your merchant credentials in config.php before running the sample app.');

}

Thank You

Your transaction ID:

2201087865

Coffee not hot enough?

Request a

Top of Form

Bottom of Form

Top of Form

<?php

/**

* This file contains config info for the sample app.

// Adjust this to point to the Authorize.Net PHP SDK

require_once 'anet_php_sdk/AuthorizeNet.php';

$METHOD_TO_USE = "AIM";

// $METHOD_TO_USE = "DIRECT_POST"; // Uncomment this line to test DPM

define("AUTHORIZENET_API_LOGIN_ID","XXXXXXXX"); // Add your API LOGIN ID XXXXXXXX

define("AUTHORIZENET_TRANSACTION_KEY","XXXXXXXX"); // Add your API transaction key XXXXXXXX

define("AUTHORIZENET_SANDBOX",true); // Set to false to test against production

define("TEST_REQUEST", "false"); // You may want to set to true if testing against production

// You only need to adjust the two variables below if testing DPM

define("AUTHORIZENET_MD5_SETTING",""); // Add your MD5 Setting.

$site_root = "http://www.furniturefold.com/samples/your_store/"; // Add the URL to your site

if (AUTHORIZENET_API_LOGIN_ID == "") {

die('Enter your merchant credentials in config.php before running the sample app.');

}Bottom of Form

Bottom of Form

Re: AIM - Merchant Login ID or Password is Invalid or the Account is Inactive

RaynorC1emen7 — Fri, 01 Nov 2013 18:44:37 GMT

Typo on your LoginID

API Login ID:	9Y8s3cGP3784
API Login ID Last Obtained:	10/18/2012 16:27:32

define("AUTHORIZENET_API_LOGIN_ID","9Y8s3GP3784");