topic Re: Error 3: The request field(s) are either invalid or missing.(326) in Integration and Testing

Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 11:39:12 GMT

Hi all

I've searched the forums for an answer to this problem but can't see it! Hopefully someone here will have the answer...

I'm using Woocommerce (latest version) with their WooCommerce Authorize.net DPM Gateway

When I try to process credit/debit card payments, I get Error 3: The request field(s) are either invalid or missing.(326)

I found this article which explains what this means but it doesn't tell me how to fix it.

Can anyone help?

Thanks

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 11:48:30 GMT

http://support.authorize.net/authkb/index?page=content&id=A1459&actp=LIST_RECENT

it tell you to pass in the correct data.

Re: Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 11:54:44 GMT

How can I tell what data I'm passing to Authorize.net? Could this be a problem with the plugin not passing the correct data?

Thanks

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 12:50:23 GMT

If it is the DPM, look at the webpage that form post to authorize.net. Look at the web browser page source to see what is missing.

Re: Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 13:25:43 GMT

I have these parameters

name="x_amount" value="14.04"
name="x_country" value="GB"

Both look Ok though

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 13:54:13 GMT

It is passing x_state with blank or something?

Re: Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 14:24:21 GMT

x_state isn't a required field as the shop only sell to UK addresses. I've been using my own account to test it so I change my "state" to CA so the form would pass the correct information but this didn't fix it.

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 14:34:51 GMT

Another thing I could think of is login to the merchant account

Go to Settings - Payment Form - Form Fields, can see if anything is checked as required that are not on the DPM post.

Re: Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 14:48:36 GMT

Hi I just tried changing the form requirements but this hasn't solved it either.

Any other ideas?

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 14:58:55 GMT

Copy and post the DPM form post fields and blank out your loginID value.

Re: Error 3: The request field(s) are either invalid or missing.(326)

iain — Wed, 19 Jun 2013 18:51:48 GMT

Thanks

Re: Error 3: The request field(s) are either invalid or missing.(326)

RaynorC1emen7 — Wed, 19 Jun 2013 19:34:47 GMT

Nothing jump out as the reason of the 326.

Have you try it on the merchant account Virtual terminal? using the same input data?(if it is not on the DPM form leave it blank on the virtual terminal)

Re: Error 3: The request field(s) are either invalid or missing.(326)

stoppy — Fri, 24 Jan 2014 21:42:58 GMT

Did you find the cause of this? i'm having a nightmare with it... any help would be great

Cheers

Re: Error 3: The request field(s) are either invalid or missing.(326)

zarko_a — Thu, 26 Jun 2014 20:50:00 GMT

Hi,

Im having trouble with one UK order and a UK merchant account, resulting in the same code (326) as in the case above. Here's the response breakdown below. I put asterisks in place of some of the more sensitive info which was all 100% ok.

Based on this article, everything seems alright. Does anybody have any idea whats wrong here? Thank you.

approved (Boolean) FALSE
declined (Boolean) FALSE
error (Boolean) TRUE
held (Boolean) FALSE
response_code (String, 1 characters ) 3
response_subcode (String, 1 characters ) 2
response_reason_code (String, 3 characters ) 326
response_reason_text (String, 51 characters ) The request field(s) are either invalid or miss...
authorization_code (String, 0 characters )
avs_response (String, 1 characters ) P
transaction_id (String, 10 characters ) 6285333247
invoice_number (String, 0 characters )
description (String, 9 characters ) WEB ORDER
amount (String, 4 characters ) 2.00
method (String, 2 characters ) CC
transaction_type (String, 9 characters ) auth_only
customer_id (String, 6 characters ) C10976
first_name (String, 6 characters ) ********
last_name (String, 5 characters ) ********
company (String, 16 characters ) ********
address (String, 11 characters ) ***********
city (String, 6 characters ) LONDON
state (String, 12 characters ) BEDFORDSHIRE
zip_code (String, 7 characters ) SW3 6AU
country (String, 2 characters ) GB
phone (String, 11 characters ) **************
fax (String, 0 characters )
email_address (String, 32 characters ) *****@*****.com
ship_to_first_name (String, 0 characters )
ship_to_last_name (String, 0 characters )
ship_to_company (String, 0 characters )
ship_to_address (String, 0 characters )
ship_to_city (String, 0 characters )
ship_to_state (String, 0 characters )
ship_to_zip_code (String, 0 characters )
ship_to_country (String, 0 characters )
tax (String, 0 characters )
duty (String, 0 characters )
freight (String, 0 characters )
tax_exempt (String, 0 characters )
purchase_order_number (String, 0 characters )
md5_hash (String, 32 characters ) *********************************
card_code_response (String, 0 characters )
cavv_response (String, 0 characters )
account_number (String, 8 characters ) XXXX****
card_type (String, 10 characters ) MasterCard