topic Re: CIM stopped working just now -- Authnet outage? in Integration and Testing

CIM stopped working just now -- Authnet outage?

soggywulf1 — Sat, 01 Mar 2014 17:15:49 GMT

I've had CIM working fine on my site for months, using my sandbox account and the php/javascript sample code at http://developer.authorize.net/downloads/samplecode/

This morning I was getting "An error occurred during processing. Please try again." when trying to add a new payment method or edit an existing payment method using CIM. Charges to existing payment methods worked fine, so it was not a network issue on my end. No changes to my authnet-facing code. Then after a few minutes suddenly the add/edit functions started working again (no changes to my code at all). That happened around 8:55am pacific time 3/1/14. But now at 9:10am, it's broken again. Is there a known problem going on?

Do these types of outages happen often? Is there a blog that monitors such outages? I am currently in development mode, but I am concerned that customers might see this error when I go live. Even if it's just for an hour, I as a dev might not notice it, but my customers surely will.

Re: CIM stopped working just now -- Authnet outage?

soggywulf1 — Sat, 01 Mar 2014 17:42:01 GMT

Update: as of 9:35am, the add/edit CIM functions are working again. So I am almost completely certain this was (is?) a problem on authorize.net's servers. Does anyone know what happened (or is happening, if it is still an ongoing issue)?

Re: CIM stopped working just now -- Authnet outage?

RichardH — Sat, 01 Mar 2014 21:02:52 GMT

Are you experiencing this in your live production account or in the sandbox?

Richard

Re: CIM stopped working just now -- Authnet outage?

soggywulf1 — Sun, 02 Mar 2014 14:03:46 GMT

I'm seeing this problem in the sandbox.

Yesterday 3/1 at about 3:30pm pacific time it was down again. This morning 3/2 at 6AM it's working again.