topic Re: Experiencing timeouts using AIM in Integration and Testing

Experiencing timeouts using AIM

seitzd1 — Fri, 14 Mar 2014 20:37:05 GMT

Tried both Classic ASP and DotNet and am getting timeout messages. Has anyone else experienced this issue?

Re: Experiencing timeouts using AIM

RichardH — Mon, 17 Mar 2014 15:26:53 GMT

Hello seitzd1,

Is this problem still occurring for you?

Richard

Re: Experiencing timeouts using AIM

tcillcjjr — Mon, 17 Mar 2014 15:38:39 GMT

Yes, this is still a problem. Our web site has been running well and using authorize.net for 5 years; long processing time just started a few weeks ago. No changes to our web site, server, or datacenter network.

Is it possible to determine how long the transaction is taking on the authorize.net server? We can determine how long the transaction takes start-to-finish on our web server. The difference in time between total transaction time and authorize.net server transaction time would help isolate where the delay is occuring.

Re: Experiencing timeouts using AIM

RichardH — Mon, 17 Mar 2014 16:42:33 GMT

If this is a problem with your production gateway account, I would recommend contacting Merchant Support directly. They have the required access and troubleshooting tools to help isolate the issue.

Are you able to duplicate the issue with the sandbox?

Richard

Re: Experiencing timeouts using AIM

tcillcjjr — Mon, 17 Mar 2014 17:09:59 GMT

Unfortunately, Merchant Support was rather unhelpful. I called them first and they said this was out-of-their scope. They sent me to this developer forum. I have not yet tried this with the sandbox, but I suppose that is the next step.

Re: Experiencing timeouts using AIM

seitzd1 — Fri, 07 Nov 2014 22:42:12 GMT

I am still experiencing this diffculty as the project has been ressurected. I have no trouble getting a reponse via the browser but cannot connect programmatically. Has any other client experienced this issue and if so was there a resolution?

Re: Experiencing timeouts using AIM

RichardH — Sat, 08 Nov 2014 02:47:27 GMT

@seitzd1 Can you provide more detail about what is shown in the connection log?

Can you also provide the entire request and response you get in your browser?

Richard