topic Re: Sandbox environment is down? in Integration and Testing

Sandbox environment is down? Service is now restored.

hramos04 — Fri, 04 Apr 2014 15:57:49 GMT

Receiving error E00027

"An error occurred during processing. Please try again"

when adding payment profiles using CIM.

Re: Sandbox environment is down?

hramos04 — Fri, 04 Apr 2014 03:43:10 GMT

I am using form method with their popup sample code. Everything was working before and suddenlty stopped working under different enviroments.

TESTMODE - An error occurred during processing. Please try again. E00027

wayneUPT — Fri, 04 Apr 2014 03:56:46 GMT

Is something wrong on Auth.net's side here? Test mode transactions where working fine a week ago. Here is the full response from Auth.net

"result_code"=>"Error", "message"=>

{"code"=>"E00027",

"text"=>"An error occurred during processing. Please try again."}},

"direct_response"=>{"raw"=>"3,3,21,An error occurred during processing. Please try again.,,P,0,,,436.32,CC,auth_only,18093,first,last,,address,city,CA,99999,US,,,email@email.com,,,,,,,,,,,,,,B1E20558490CD0B60CA947C57C12B4D5,,,,,,,,,,,,,XXXX4444,MasterCard,,,,,,,,,,,,,,,,", "response_code"=>"3", "response_subcode"=>"3", "response_reason_code"=>"21", "message"=>"An error occurred during processing. Please try again.", "approval_code"=>"", "avs_response"=>"P"

any help appreciated.

Getting Error - error while processing your request since this morning

anandn — Fri, 04 Apr 2014 11:51:28 GMT

Hello Authorize Team,

My code is working fine last night and when QA department start testing on the project and then they receive error
"error , An error occurred during processing. Please try again."

Please let me know what is this issue with test mode account ???????????

Thanks in Advance

Re: Sandbox environment is down?

RichardH — Fri, 04 Apr 2014 13:50:47 GMT

Hello Everyone.

I've reported your issue to the network operations team for analysis.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Payment error from test authorize gateway help needed

GetPresto — Fri, 04 Apr 2014 13:45:06 GMT

All of the sudden I am getting this message from the test gateway with authorize.net:

Payment error received from payment gateway: An error occurred during processing. Please try again. (21)

From reviewing their documentation I see that this means the payment gateway account is not enabled for credit card subscriptions.

Nothing has changed in my configuration and this was working fine yesterday. Any idea when this will be working again?

Re: Payment error from test authorize gateway help needed

Newba — Fri, 04 Apr 2014 14:18:24 GMT

I'm getting problems too. Direct response from a transaction gives "3,3,21,An error occurred during processing. Please try again" for the beginning part.

When I try to log in to https://test.authorize.net/, it says that my username and password are wrong.

If I try to reset the password (even though I know my password), it says my answer to the secret question is wrong, even though it's right.

If I try to create a new sandbox account, it says there was an error in processing the form. If I click to return to the form, it doesn't keep state; everything's blank.

Re: Sandbox environment is down?

r7p — Fri, 04 Apr 2014 14:55:08 GMT

Thank god it is just not me. Spent sweet 2 hours before I found this thread. Can confirm following:

Sandbox transactions are not processing
Sandbox portal says username/password wrong
Can't create new sandbox account.

Re: Sandbox environment is down?

RichardH — Fri, 04 Apr 2014 15:06:49 GMT

Hello Everyone,

Our network operations team has isolated the issue and are now working on the solution. Thank you for your patience as we work to restore full functionality in the sandbox.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: Sandbox environment is down?

happyfuncorp201 — Fri, 04 Apr 2014 15:21:05 GMT

Same errors here. Subscribing.

Re: Sandbox environment is down?

happyfuncorp201 — Fri, 04 Apr 2014 15:21:35 GMT

Damn, can't even subscribe.

Re: Sandbox environment is down?

RichardH — Fri, 04 Apr 2014 15:30:53 GMT

If you are unable to subscribe, that indicates your email address has not been verified. To correct, please do the following:

Go to Settings > Personal Profile > Email > Email Verification Status.

Verified: Your email is verified and you are all set.

Not Verified: Your email is not yet verified; click "send me the confirmation email again".

Re: Sandbox environment is down?

RichardH — Fri, 04 Apr 2014 15:57:29 GMT

Our sandbox environment should now be functioning normally. We appreciate those who alerted us to the issue and apologize for any inconvenience it may have caused.

Richard

Brief sandbox outage at 11:30am Pacific for 5-10 minutes

RichardH — Fri, 04 Apr 2014 18:08:47 GMT

At approximately 11:30am Pacific, our network operations team will make some additional changes to the sandbox to further stablize the system. This will prevent connections to the sandbox but should only require 5-10 minutes to complete.

We will post an update that it is complete.

Richard

Sandbox Access Restored

RichardH — Fri, 04 Apr 2014 18:46:13 GMT

Maintenance on the sandbox is now complete.

Richard