topic Error E00001 on createCustomerProfileTransaction in Integration and Testing

Error E00001 on createCustomerProfileTransaction

prawdapus2 — Fri, 04 Apr 2014 22:43:25 GMT

Setting up Authorize.net on Laravel. The CIM aspect in particular is what I'm working on.

Creating customer profiles and payment profiles works fine, but when it comes to running a test transaction, I get "E00001" When I get the transaction response the error_message field reads: 'Error connecting to AuthorizeNet'

This seems to be a problem on the server side...

I would prefer testing with fake credit cards instead of real ones.

Any thoughts?

Thanks!

Jim

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Mon, 07 Apr 2014 23:16:46 GMT

Here is my code

if($gateway->gateway_type=='authorize')
{
$old_profile=json_decode($donor->authorize_profile);

$transaction = new Transaction();
$transaction->amount = $params['amount'];
$transaction->customerProfileId = $old_profile->customer_id;
$transaction->customerPaymentProfileId = $old_profile->profile_id;

$response= $gateway->createCustomerProfileTransaction("AuthCapture", $transaction);

$transactionResponse = $response->getTransactionResponse();

$response->result= "Error Code : ".$response->xml->messages->message->code ." : " . $response->xml->messages->message->text;
$response->success=$response->isOk();

return $response;

}

Re: Error E00001 on createCustomerProfileTransaction

RaynorC1emen7 — Mon, 07 Apr 2014 23:35:36 GMT

$transaction = new Transaction();

https://github.com/AuthorizeNet/sdk-php/blob/master/tests/AuthorizeNetCIM_Test.php

$transaction = new AuthorizeNetTransaction;

or are you doing something in Transaction()?

can you see what the whole response xml is?

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 08 Apr 2014 18:11:12 GMT

Earlier in my code, I've included the transaction here:

use AuthorizeNet\Common\Type\Transaction;

Here is the dump of the response:

object(AuthorizeNet\Service\Cim\Response)[787]
  public 'xml'

 
    object(SimpleXMLElement)[791]
      public 'messages'

 
        object(SimpleXMLElement)[788]
          public 'resultCode'

=>string'Error'

 (length=5)
          public 'message'

 
            object(SimpleXMLElement)[784]
              public 'code'

=>string'E00001'

 (length=6)
              public 'text'

=>string'An error occurred during processing. Please try again.'

 (length=54)
  public 'response'

=>string'<?xml version="1.0" encoding="utf-8"?><createCustomerProfileTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00001</code><text>An error occurred during processing. Please try again.</text></message></messages></createCustomerProfileTransactionResponse>'

 (length=429)
  public 'xpath_xml'

 
    object(SimpleXMLElement)[792]
      public 'messages'

 
        object(SimpleXMLElement)[780]
          public 'resultCode'

=>string'Error'

 (length=5)
          public 'message'

 
            object(SimpleXMLElement)[783]
              public 'code'

=>string'E00001'

 (length=6)
              public 'text'

=>string'An error occurred during processing. Please try again.'

 (length=54)

Re: Error E00001 on createCustomerProfileTransaction

RaynorC1emen7 — Tue, 08 Apr 2014 19:39:37 GMT

It this a live production account?

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 08 Apr 2014 19:52:02 GMT

This is running in a sandbox in "live mode"

Re: Error E00001 on createCustomerProfileTransaction

RaynorC1emen7 — Tue, 08 Apr 2014 20:31:15 GMT

Can you login to the sandbox account and do it on the authorize.net website? just want to make sure it not something on the CIM account.

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 08 Apr 2014 21:45:01 GMT

Yes, I can make transactions on the sandbox customer profiles that my app has created.

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 08 Apr 2014 22:28:49 GMT

Additionally, this is what I get when I call the getTransactionResponse() function

object(AuthorizeNetAIM_Response)[792]
  private '_response_array'

 
    array (size=0)
      empty
  public 'approved'

=>booleanfalse

  public 'declined'

=>null

  public 'error'

=>booleantrue

  public 'held'

=>null

  public 'response_code'

=>null

  public 'response_subcode'

=>null

  public 'response_reason_code'

=>null

  public 'response_reason_text'

=>null

  public 'authorization_code'

=>null

  public 'avs_response'

=>null

  public 'transaction_id'

=>null

  public 'invoice_number'

=>null

  public 'description'

=>null

  public 'amount'

=>null

  public 'method'

=>null

  public 'transaction_type'

=>null

  public 'customer_id'

=>null

  public 'first_name'

=>null

  public 'last_name'

=>null

  public 'company'

=>null

  public 'address'

=>null

  public 'city'

=>null

  public 'state'

=>null

  public 'zip_code'

=>null

  public 'country'

=>null

  public 'phone'

=>null

  public 'fax'

=>null

  public 'email_address'

=>null

  public 'ship_to_first_name'

=>null

  public 'ship_to_last_name'

=>null

  public 'ship_to_company'

=>null

  public 'ship_to_address'

=>null

  public 'ship_to_city'

=>null

  public 'ship_to_state'

=>null

  public 'ship_to_zip_code'

=>null

  public 'ship_to_country'

=>null

  public 'tax'

=>null

  public 'duty'

=>null

  public 'freight'

=>null

  public 'tax_exempt'

=>null

  public 'purchase_order_number'

=>null

  public 'md5_hash'

=>null

  public 'card_code_response'

=>null

  public 'cavv_response'

=>null

  public 'account_number'

=>null

  public 'card_type'

=>null

  public 'split_tender_id'

=>null

  public 'requested_amount'

=>null

  public 'balance_on_card'

=>null

  public 'response'

=>null

  public 'error_message'

=>string'Error connecting to AuthorizeNet'

 (length=32)

Re: Error E00001 on createCustomerProfileTransaction

RaynorC1emen7 — Tue, 08 Apr 2014 23:27:42 GMT

Can you log the internet traffic using something like fiddler to see what is getting send?

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 15 Apr 2014 15:59:52 GMT

array (size=4)
  'gateway'

Here is a dump of all the information

 
    object(AuthorizeNetCIM)[795]
      private '_xml'

 
        object(SimpleXMLElement)[788]
          public 'merchantAuthentication'

 
            object(SimpleXMLElement)[774]
              public 'name'

=>string'3U9x4bspGPY'

 (length=11)
              public 'transactionKey'

=>string'xxxxxx'

 (length=16)
          public 'transaction'

 
            object(SimpleXMLElement)[797]
              public 'profileTransAuthCapture'

 
                object(SimpleXMLElement)[799]
                  public 'amount'

=>string'27.15'

 (length=5)
                  public 'customerProfileId'

=>string'139715222637'

 (length=12)
                  public 'customerPaymentProfileId'

=>string'25369882'

 (length=8)
          public 'extraOptions'

 
            object(SimpleXMLElement)[798]
      private '_refId'

=>booleanfalse

      private '_validationMode'

=>string'none'

 (length=4)
      private '_extraOptions'

=>booleanfalse

      private '_transactionTypes'

 
        array (size=6)
          0

=>string'AuthOnly'

 (length=8)
          1

=>string'AuthCapture'

 (length=11)
          2

=>string'CaptureOnly'

 (length=11)
          3

=>string'PriorAuthCapture'

 (length=16)
          4

=>string'Refund'

 (length=6)
          5

=>string'Void'

 (length=4)
      protected '_api_login'

=>string'3U9x4bspGPY'

 (length=11)
      protected '_transaction_key'

=>string'xxxxxx'

 (length=16)
      protected '_post_string'

=>string'<?xml version="1.0" encoding="utf-8"?> <createCustomerProfileTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name>3U9x4bspGPY</name><transactionKey>XXXXXXXXX</transactionKey></merchantAuthentication><transaction><profileTransAuthCapture><amount>27.15</amount><customerProfileId>139715222637</customerProfileId><customerPaymentProfileId>25369882</customerPaymentProfileId></profileTransAuthCapture></transaction><extraOptions><![CDATA[x_encap_char=|]]></extraOptions></createCustomerProfileTransactionRequest> '

 (length=560)
      public 'VERIFY_PEER'

=>booleantrue

      protected '_sandbox'

=>booleantrue

      protected '_log_file'

=>booleanfalse

      public 'gateway_type'

=>string'authorize'

 (length=9)
  'transaction'

 
    object(AuthorizeNetTransaction)[792]
      public 'amount'

=>string'27.15'

 (length=5)
      public 'tax'

 
        object(stdClass)[791]
          public 'amount'

=>string''

 (length=0)
          public 'name'

=>string''

 (length=0)
          public 'description'

=>string''

 (length=0)
      public 'shipping'

 
        object(stdClass)[789]
          public 'amount'

=>string''

 (length=0)
          public 'name'

=>string''

 (length=0)
          public 'description'

=>string''

 (length=0)
      public 'duty'

 
        object(stdClass)[784]
          public 'amount'

=>string''

 (length=0)
          public 'name'

=>string''

 (length=0)
          public 'description'

=>string''

 (length=0)
      public 'lineItems'

 
        array (size=0)
          empty
      public 'customerProfileId'

=>string'139715222637'

 (length=12)
      public 'customerPaymentProfileId'

=>string'25369882'

 (length=8)
      public 'customerShippingAddressId'

=>null

      public 'creditCardNumberMasked'

=>null

      public 'bankRoutingNumberMasked'

=>null

      public 'bankAccountNumberMasked'

=>null

      public 'order'

 
        object(stdClass)[793]
          public 'invoiceNumber'

=>string''

 (length=0)
          public 'description'

=>string''

 (length=0)
          public 'purchaseOrderNumber'

=>string''

 (length=0)
      public 'taxExempt'

=>null

      public 'recurringBilling'

=>null

      public 'cardCode'

=>null

      public 'splitTenderId'

=>null

      public 'approvalCode'

=>null

      public 'transId'

=>null

  'response'

 
    object(AuthorizeNetCIM_Response)[782]
      public 'xml'

 
        object(SimpleXMLElement)[787]
          public 'messages'

 
            object(SimpleXMLElement)[800]
              public 'resultCode'

=>string'Error'

 (length=5)
              public 'message'

 
                object(SimpleXMLElement)[801]
                  public 'code'

=>string'E00001'

 (length=6)
                  public 'text'

=>string'An error occurred during processing. Please try again.'

 (length=54)
      public 'response'

=>string'ï»¿<?xml version="1.0" encoding="utf-8"?><createCustomerProfileTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00001</code><text>An error occurred during processing. Please try again.</text></message></messages></createCustomerProfileTransactionResponse>'

 (length=429)
      public 'xpath_xml'

 
        object(SimpleXMLElement)[796]
          public 'messages'

 
            object(SimpleXMLElement)[802]
              public 'resultCode'

=>string'Error'

 (length=5)
              public 'message'

 
                object(SimpleXMLElement)[803]
                  public 'code'

=>string'E00001'

 (length=6)
                  public 'text'

=>string'An error occurred during processing. Please try again.'

 (length=54)
  'TransactionResponse'

 
    object(AuthorizeNetAIM_Response)[786]
      private '_response_array'

 
        array (size=0)
          empty
      public 'approved'

=>booleanfalse

      public 'declined'

=>null

      public 'error'

=>booleantrue

      public 'held'

=>null

      public 'response_code'

=>null

      public 'response_subcode'

=>null

      public 'response_reason_code'

=>null

      public 'response_reason_text'

=>null

      public 'authorization_code'

=>null

      public 'avs_response'

=>null

      public 'transaction_id'

=>null

      public 'invoice_number'

=>null

      public 'description'

=>null

      public 'amount'

=>null

      public 'method'

=>null

      public 'transaction_type'

=>null

      public 'customer_id'

=>null

      public 'first_name'

=>null

      public 'last_name'

=>null

      public 'company'

=>null

      public 'address'

=>null

      public 'city'

=>null

      public 'state'

=>null

      public 'zip_code'

=>null

      public 'country'

=>null

      public 'phone'

=>null

      public 'fax'

=>null

      public 'email_address'

=>null

      public 'ship_to_first_name'

=>null

      public 'ship_to_last_name'

=>null

      public 'ship_to_company'

=>null

      public 'ship_to_address'

=>null

      public 'ship_to_city'

=>null

      public 'ship_to_state'

=>null

      public 'ship_to_zip_code'

=>null

      public 'ship_to_country'

=>null

      public 'tax'

=>null

      public 'duty'

=>null

      public 'freight'

=>null

      public 'tax_exempt'

=>null

      public 'purchase_order_number'

=>null

      public 'md5_hash'

=>null

      public 'card_code_response'

=>null

      public 'cavv_response'

=>null

      public 'account_number'

=>null

      public 'card_type'

=>null

      public 'split_tender_id'

=>null

      public 'requested_amount'

=>null

      public 'balance_on_card'

=>null

      public 'response'

=>null

      public 'error_message'

=>string'Error connecting to AuthorizeNet'

 (length=32)

Re: Error E00001 on createCustomerProfileTransaction

RaynorC1emen7 — Thu, 10 Apr 2014 20:15:02 GMT

I think you found a bug on authorize.net, the customerprofileid is wrong, I just created one and it is 8 digits and your is 12 digits.

Re: Error E00001 on createCustomerProfileTransaction

RichardH — Thu, 10 Apr 2014 21:06:17 GMT

Hello

I'll have an integration support team member look at this thread.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: Error E00001 on createCustomerProfileTransaction

Joy — Mon, 14 Apr 2014 22:59:38 GMT

Hi,

As Raynor said, the customerProfileIds generated by Authorize.Net are currently 8 digits long. I'd recommend double-checking where you are pulling this data. I see that youa re using "$old_profile->customer_id". This indicates that you may be confusing the merchantCustomerId (assigned by you to the profile) with the customerProfileId (generated by Authorize.Net). Only the customerProfileId can be used to charge the profile.

Thanks,

Joy

Re: Error E00001 on createCustomerProfileTransaction

prawdapus2 — Tue, 22 Apr 2014 00:59:59 GMT

Hello Joy,

Problem solved!

I didn't realize that there are actually three separate Id's being used by Authorize.net CIM

1. Customer Profile ID

2. Customer Payment Profile ID

3. Merchant Customer ID

I had mistakenly used the Merchant Id (created by me, the merchant) as the Payment Profile ID.

The CIM testing documentation didn't mention much about this function:

$response->getCustomerPaymentProfileIds()

Which is what I needed to get the Customer Payment Profile Id.

Thanks for your help in resolving this problem!

Jim