topic Not seeing Item or Description in Simple Checkout receipts in Integration and Testing

Not seeing Item or Description in Simple Checkout receipts

getyler2 — Tue, 08 Apr 2014 23:50:41 GMT

Our client is using simple checkout but for multiple things. They have a Donate button at the top of every page but they also hold raffle sales or other types of fundraising events. This is a good example...

http://goo.gl/MXsydd

On the top-right of the page you’ll see the option to buy one or more tickets at $5 each. But when they get an email, there’s no way to tell if the person was using the main donate button, or one of their fundraiser buttons. So they have to go through some complex process to track down what the person was sending in money for.

Any idea why this basic functionality of a Buy Now or Donate button isn't happening? I setup a test but am not getting any email receipts using Simple Checkout. Thoughts?

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 00:38:56 GMT

I see in another post...

http://community.developer.authorize.net/t5/Integration-and-Testing/Merchant-Email-Receipt-without-product-details/m-p/6438/highlight/true#M4829

...that "The Item ID will not show up in the Merchant email receipts. It is only available through the Transaction Details API, Transaction Details page in your Authorize.Net account and Customer email receipts."

I noticed the Transaction Details API was not enabled so I enabled it. However, I'm not getting any emails that the test transaction occurred, before or after I enabled it. Am I correct that the client will have no idea what was purchased unless they login to their Authorize.net account and navigate to Unsettled Transactions? Surely that's not the case. So again, how can set it up so our client gets an email on what was purchased from them? Thanks.

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 01:43:08 GMT

We don't need the Item ID, just the Description would be nice... like this from one of my past clients using AIM and Zencart.

Merchant : TEXAS TAMALE COMPANY (994045)

Date/Time : 17-Sep-2013 12:18:48 CDT

========= ORDER INFORMATION =========

Invoice : 4283-OORxcc

Description : Enchilada Sauce (qty: 12)

Amount : 71.17 (USD)

Payment Method : MasterCard

Type : Authorization and Capture

This is what my current client gets using Simple Checkout... hard to believe this is empty.

Merchant : HomeAid Houston (826317)

Date/Time : 1-Apr-2014 14:42:46 PDT

========= ORDER INFORMATION =========

Invoice :

Description :

Amount : 25.00 (USD)

Payment Method : Visa

Type : Authorization and Capture

Seems like I'm using a sledgehammer on a thumbtack if we have to resort to AIM or SIM. Any suggestions before I rebuild 30 of these buttons? Thanks!

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 17:44:44 GMT

Thoroughly frustrated here. Got a Buy Now button working to post a transaction, I get a customer email receipt, but NO merchant receipt at all. Unbelievable. Tried implementing a silent post but after 4 hours messing it, I read in a post that it won't work with hosted SIM. Haven't even gotten to doing a Donate button in SIM which I can't find how to use an empty dollar amount field for customers to use. Could I get some guidance here? 12 hours and counting that I won't get paid for. Just want this done.

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Wed, 09 Apr 2014 17:53:56 GMT

Hello @getyler2

In the Merchant Interface, there is an option under your account profile for "Transaction Receipt." This option must be checked if you wish to receive a merchant transaction receipt.

Richard

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 18:05:47 GMT

I know. It's checked. Everything's checked.

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Wed, 09 Apr 2014 18:22:47 GMT

If this is a problem with your client's production account, I would encourage you to contact merchant customer support. They have access to additional tools and and resources to troubleshoot the issue.

Richard

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 18:36:35 GMT

Thanks Richard, but I'd really just like to create a simple Buy Now button for a simple $5 raffle ticket and a Donate button in my test account from scratch and get a Merchant Email Receipt with the description included in it. That's it. Why is this so difficult? I can do this in 30 seconds with Paypal.

Using SIM, I can see the Description and Invoice number in the displayed receipt page and customer receipt just fine. Just no Merchant Receipt is being received.

http://goo.gl/3G0B6K

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Wed, 09 Apr 2014 18:48:54 GMT

Just to be thorough, you've of course checked that the merchant receipt isn't caught in your junk mail folder or spam filter?

I just used your form for a test transaction, you should see it in your sandbox merchant interface. I am also waiting for customer receipt.

Richard

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 18:50:25 GMT

Just read you can't do Donate buttons in SIM.

http://community.developer.authorize.net/t5/Integration-and-Testing/SIM-integration-help/td-p/1678

"However, you should know that SIM is not set up to allow the customer to enter the payment amount. That needs to be determined before you ever redirect to the SIM payment form. In fact it needs to be fixed before you even render the form fields which are submitted to Authorize.Net's SIM form. There are ways to make this happen, but how depends on the language you are working in."

Is it really impossible to get the Description included in the Merchant receipt using Simple Checkout?

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 18:52:32 GMT

The first place I looked after not receiving it. Not there.

You'll get the customer receipt. I just won't get the merchant receipt.

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 19:03:57 GMT

I see your transaction and all of mine in Unsettled. Still no merchant receipts. I don't get it.

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 19:17:10 GMT

Just changed my account email address from gerald@creative-juice.co (not .com) to g@internet-horizon.com to change the sending email address. No change. Still get the customer email, but no merchant email.

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Wed, 09 Apr 2014 19:18:49 GMT

OK, I have some information that may help.

Unfortunately, line Item details like the description are not returned with the transaction response or in the email receipt

However, when you are using Simple Checkout you are creating a button that uses a link ID to identify the button that you are submitting. The same link ID is included in the HTML of the Simple Checkout button is also returned to you with the transaction response.

x_catalog_link_id

ea4270ea-f950-44cd-a8e3-7a61b295e8fd

You can match the link ID to determine which Simple Checkout button was submitted, and knowing how you created each Simple Checkout button should allow you to identify the information you need from the transaction.

I've logged an enhancement request to include the item description in the merchant email receipt. For tracking purposes, this is AFF-30.

As for why you are not receiving merchant email receipts, still working on that.

Richard

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 19:30:18 GMT

Many thanks for submitting an enhancement request. I still can't believe that wasn't built-in to begin with, especially not added at this point, and have read about 6 other people's posts saying the same.

And thanks for the info. I've read that a couple times in the forum. I'm not clear on what you guys mean when you say, "You can match the link ID to determine which Simple Checkout button was submitted." Match it where?... in Unsettled Transactions?... by looking for "ea4270ea-f950-44cd-a8e3-7a61b295e8fd" and knowing that was the Raffle ticket button? I don't think so. Remember, the client with limited understanding of this stuff is going to be doing this. They just want, and would expect them to get, a simple email saying someone purchased a raffle ticket or donation without having to login to Authorize.net, navigate to Unsettled Transactions, then looking for "ea4270ea-f950-44cd-a8e3-7a61b295e8fd" or another huge number to tell what was purchased. Is that what you're saying? If not, please explain because that's what I'm interpretting. Thanks!

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Wed, 09 Apr 2014 20:45:22 GMT

In simple terms, when a user clicks on a simple checkout button, and submits the form, we post back to your website a response that includes among other things, the x_catalog_link_id.

From your question, it doesn't appear you are leveraging this and relying solely on the emails.

Richard

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 21:02:46 GMT

That's correct... they ARE, and I always have, relied on the merchant emails for notice of a sale. I have no idea how to intercept and interpret something being "posted back to our website". What in the world does that mean/entail? I'm used to doing this simple stuff with Paypal, or using an actual cart and AIM... usually Zencart. Using a cart for this is overkill. Can you elaborate on what I should be leveraging?... in simple terms.

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Wed, 09 Apr 2014 21:13:35 GMT

Or just elaborate on how to implement this with AIM? I have the sample code downloaded and it does send the merchant receipts. But the sample code has an existing demo customer already embedded in it. I don't get how to turn that into a Buy Now or Donate button.

Re: Not seeing Item or Description in Simple Checkout receipts

getyler2 — Thu, 10 Apr 2014 21:44:56 GMT

Thanks for the information. This isn't gonna work for us though as we need to use Simple Checkout and for it to include a Description in the Merchant Receipt. Will watch that enhancement ticket occassionally to see if it ever gets included.

Re: Not seeing Item or Description in Simple Checkout receipts

RichardH — Fri, 19 Jun 2015 17:57:21 GMT

Hello,

This feature will be added in a upcoming release later this summer. If you elect to receive merchant receipts, it will include the line items for the transactions.

Richard