topic Re: Gateway error code E00040: Customer Shipping Address ID not found in Integration and Testing

Gateway error code E00040: Customer Shipping Address ID not found

MarkP111 — Tue, 29 Apr 2014 18:20:11 GMT

I am getting the following error code when trying to submit a transaction on my live magento website.

<?xml version="1.0" encoding="utf-8"?><createCustomerProfileTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00040</code><text>Customer Shipping Address ID not found.</text></message></messages></createCustomerProfileTransactionResponse>
2014-04-29T15:54:45+00:00 INFO (6): 0. USING customer: 123123123 - payment: 123123123 - shipping: 1212 

2014-04-29T15:54:45+00:00 INFO (6): 1. USING resultText: Customer Shipping Address ID not found. - resultCode: Error - resultErrorCode: E00040 

2014-04-29T15:54:45+00:00 INFO (6): 2. transauthidar: ges><resultCode>Error</resultCode><message><code>E00040</code><text>Customer Shipping Address ID not found.</text></message></messages></createCustomerProfileTransactionResponse> 

2014-04-29T15:54:45+00:00 INFO (6): 3. avscode: N/A cvvcode: P 

2014-04-29T15:54:45+00:00 INFO (6): 4. TransID = 0 

2014-04-29T15:54:45+00:00 INFO (6): 5. Approval Code = 08615B 

2014-04-29T15:54:45+00:00 INFO (6): step5
2014-04-29T15:54:45+00:00 INFO (6): array (
  'Status' => 
  array (
    'transno' => 0,
    'approval' => '08615B',
    'CustomerProfileID' => 123123123,
    'PaymentProfileID' => 123123123,
    'ShippingProfileID' => 1212,
    'statusCode' => 'Error',
    'code' => 'E00040',
    'statusDescription' => 'Customer Shipping Address ID not found.',
    'CcAvsStatus' => 'N/A',
    'CcCidStatus' => 'P',
  ),
)

Re: Gateway error code E00040: Customer Shipping Address ID not found

RaynorC1emen7 — Tue, 29 Apr 2014 19:13:52 GMT

Can you login to the authorize.net account and see if the shipping address id is valid for that customer profile id?

Re: Gateway error code E00040: Customer Shipping Address ID not found

MarkP111 — Tue, 29 Apr 2014 19:41:14 GMT

Hey, thank you so much for responding. I'm a little lost on where to search for that. Sorry.

Re: Gateway error code E00040: Customer Shipping Address ID not found

RaynorC1emen7 — Tue, 29 Apr 2014 19:44:52 GMT

https://secure.authorize.net/

or thru the API getCustomerProfile with your customerpofileID

Re: Gateway error code E00040: Customer Shipping Address ID not found

MarkP111 — Tue, 29 Apr 2014 19:47:49 GMT

Ok, thanks for the help. I found the CIM and looked up the shipping profile ID. The output of Magento does not match the shipping profile ID in CIM. Any idea how to make them match?

Re: Gateway error code E00040: Customer Shipping Address ID not found

RaynorC1emen7 — Tue, 29 Apr 2014 19:50:24 GMT

Since you can't change the shipping address id on authorize.net, you would change it on magento.

Re: Gateway error code E00040: Customer Shipping Address ID not found

MarkP111 — Tue, 29 Apr 2014 20:16:03 GMT

Ok, I'm assuming you don't know how to do this in magento? Because I can't seem to find how to do this anywhere on the web.

Re: Gateway error code E00040: Customer Shipping Address ID not found

RaynorC1emen7 — Tue, 29 Apr 2014 20:28:17 GMT

sorry, only know authorize.net, they don't have forum or support?

Re: Gateway error code E00040: Customer Shipping Address ID not found

MarkP111 — Tue, 29 Apr 2014 20:29:51 GMT

They do have a forum. I'll go check there. My developer thought that it was an issue on Authorize.net's side. Guess not. Thanks for the help!