topic Re: authorize.net sent me here to see if I could get some help with this issue in Integration and Testing

authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 12:46:05 GMT

I have a shopping cart that sends all the required x fields to authorize.net, which works fine. Credit cards are validated correctly but the relay response won't work. The error I get from Authorize.net is "script timed out". This script collects the x values and updates a MySQL database to capture the invoice. When the script started timing out, I removed everything except to echo the x_cust_id, and nothing else.

I can run the relay script from the browser and it runs just fine.

Anyone have any suggestions why this timeout is happening on such a simple script? I've worked online with the Authorize.Net people and they don't have any suggestions.

Re: authorize.net sent me here to see if I could get some help with this issue

RaynorC1emen7 — Thu, 05 Jun 2014 14:07:05 GMT

Relay Response Basics and Troubleshooting

Have you try just a static screen first.

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 18:55:06 GMT

I have simple perl script that just reads all input paramenters, prints a header and prints one of the x variables. Here is the script:

http://iectraining.org/cgi-bin/CMS6.0/authorize_postback.cgi?x_cust_id=31

As you can see, there is no delay orr timeout involved.

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 18:59:20 GMT

Is that what you meant by a "static screen"?

Re: authorize.net sent me here to see if I could get some help with this issue

RaynorC1emen7 — Thu, 05 Jun 2014 19:38:33 GMT

static html page. no logic, no anything.

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 20:13:20 GMT

I create a page that is just a basic html page here:

http://iectraining.org/authorize_postback.html

I changed the x_relay_url to point to that page, and I changed the Relay Response in the authorize.net backend to point to that page.

I submitted a new transaction.

Same time error.

Re: authorize.net sent me here to see if I could get some help with this issue

RichardH — Thu, 05 Jun 2014 20:41:40 GMT

Hello @phils

I tried accessing your URL from my browser and it times out as well. The Relay Response URL must be available publicly, it won't work if it's behind a firewall or uses a port other than 80 or 443.

Richard

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 20:45:44 GMT

Are you saying that you can't access http://iectraining.org/authorize_postback.html? That is a plain html page in the root folder of the webserver, the same location where the default index.html file is.

Re: authorize.net sent me here to see if I could get some help with this issue

RichardH — Thu, 05 Jun 2014 20:49:46 GMT

That is correct. I cannot access either the specific URL you provided, nor the root.

After a bit, it returns: Network Error (tcp_error) A communication error occurred: "Operation timed out"

Richard

Re: authorize.net sent me here to see if I could get some help with this issue

RaynorC1emen7 — Thu, 05 Jun 2014 20:53:08 GMT

Richard, I was able to get to the page without issue.

phils, did the DNS(ip address)got update recently?

The only time I got a time out is if I add www in front of iectraining.org

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 20:54:33 GMT

No. It's been live for about 4 months.I have iec staff that has been accessing the backend building the training schedule for months with no problems.

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 21:01:10 GMT

I mis-spoke about that. The backend was using http://68.169.37.66/.

Is that accessible? The domain name didn't start resolving until the middle of last week.

Re: authorize.net sent me here to see if I could get some help with this issue

RaynorC1emen7 — Thu, 05 Jun 2014 21:09:29 GMT

Just try it with the http://68.169.37.66/authorize_postback.html

it work with the relay response.

Something is not updating.

Just try the name iectraining.org again, it failed

and look at my ipconfig /displaydns

it show the ip as 69.64.147.234

Re: authorize.net sent me here to see if I could get some help with this issue

phils — Thu, 05 Jun 2014 21:14:17 GMT

Oh my. I just tried submitting a new transaction with the url to set http://68.169.37.66/ instead of http://iectraining.org and it relayed back to me fine.

So this is a domain name resolution problem.

Sheesh. Thanks for all the help. I've been pulling my hair out over this.