topic Re: Authorize.Net ARB Client Emails in Integration and Testing

Authorize.Net ARB Client Emails

soundcommerce — Mon, 22 Mar 2010 20:17:19 GMT

Does anyone have a running list of ARB Client notification emails sent after an order is approved or declined?

Thanks!

Re: Authorize.Net ARB Client Emails

Michelle — Tue, 23 Mar 2010 20:50:23 GMT

Hey Hasan,

When you say client, do you mean your merchant? If so, once each scheduled transaction in a subscription has been submitted, the merchant will receive an email from the payment gateway indicating the transaction status.

They can also configure their account in the Merchant Interface to receive the following ARB emails:

Daily Transaction Summary.
Failed Transaction Notice
Subscription Due for Expiration
Credit Card Expiration
Subscription Suspension
Subscription Termination
Subscription Expiration

More info on these emails can be found in the ARB guide here. Is that what you were looking for?

Michelle

Developer Community Manager

Re: Authorize.Net ARB Client Emails

soundcommerce — Tue, 23 Mar 2010 20:52:25 GMT

Hello Michelle,

This is in reference to all ARB response emails sent to the Merchant's client or buyer.

Thanks!

Re: Authorize.Net ARB Client Emails

Michelle — Tue, 23 Mar 2010 21:07:10 GMT

Oh gotcha. For a merchant's customers, once a payment in a subscription is approved, if the merchant has configured the appropriate settings in the Merchant Interface, the customer would receive an email receipt. If the payment declines, no customer notification is sent. At that point, the merchant needs to contact the customer to let them know about the decline.

Other than that, there are no other emails that get sent to the customer from Authorize.Net for ARB transactions.

To check to see if an account is configured to send customer emails for ARB transactions, log into the Merchant Interface, click Account from the main toolbar, then Email Receipt under the Transaction Format Settings section. If the box next to Email customer for each successfully authorized ARB transaction is checked, the customer will receive an email after each approved payment is submitted.

Thanks,

Michelle

Re: Authorize.Net ARB Client Emails

soundcommerce — Wed, 24 Mar 2010 00:13:23 GMT

Thank you very much Michelle. Do you have an example of this approval email?

Re: Authorize.Net ARB Client Emails

Michelle — Mon, 29 Mar 2010 17:37:09 GMT

Sure. It's just like any other approval email so it'll look something like this:

Example of a Customer Receipt:

Subject: <Business Name> Customer Receipt/Purchase Confirmation

========= GENERAL INFORMATION =========

Merchant :

Date/Time :

Transaction ID :

========= ORDER INFORMATION =========

Invoice :

Description :

Amount :

Payment Method :

Item : *

Description : *

Quantity : *

Unit Price : *

======== BILLING INFORMATION ========

Customer ID :

First Name :

Last Name :

Company :

Address :

City :

State/Province :

Zip Code :

Country :

Phone :

Fax :

E-Mail :

======= SHIPPING INFORMATION ========

First Name :

Last Name :

Company :

Address :

City :

State/Province :

Zip Code :

Country :

* These four items are only available if the merchant is using Simple Checkout or Itemized Order Information as outlined the AIM Implementation Guide. Please also note that these items are not available on the merchant's version of an email receipt.

Re: Authorize.Net ARB Client Emails

soundcommerce — Mon, 29 Mar 2010 18:41:52 GMT

Thank you Michelle!

Is subscription information included in this email? How would the customer know what interval length or subscription name they signed up for?

Re: Authorize.Net ARB Client Emails

Michelle — Fri, 02 Apr 2010 23:11:11 GMT

Hey Hasan,

No, subscription info is not included in the email. The payment gateway does not send a different email for regular transactions vs. ARB transactions. If the merchant would like the customer to know the interval length or other subscription info, they would need to do that on their end.

Thanks,
Michelle

Re: Authorize.Net ARB Client Emails

soundcommerce — Sat, 03 Apr 2010 15:42:55 GMT

Thank you Michelle!

Re: Authorize.Net ARB Client Emails

manish786 — Fri, 31 May 2013 12:55:37 GMT

Hi Sir ,

Please provide me the the details for the question mentioned below:

I'm using sandbox account,

1) First I'm authorizing the order while authorizing an order, Merchant and customer both are getting an email notification but didn't get shipping address and For getting shipping address in email should I need to create CustomerShippingAddressId or I will get shipping address in email notifications without creating CustomerShippingAddressId?

2) How Can I get email notification while capturing the authorized transaction using ProfileTransPriorAuthCaptureType()?

Re: Authorize.Net ARB Client Emails

ghazihur — Wed, 19 May 2021 11:04:53 GMT

Hi all
I am using ARB Monthly subscribe payment by Authorized.Net, I want to send email to my customer
from my system when monthly payment was scucees deduct from customer account. How can I send mail from my system not from Authrozed.Net
please help me in this .

Thanks
Regards
Ghazi Hur