topic Re: System Down? in Integration and Testing

System Down?

jruser — Tue, 19 Aug 2014 16:42:35 GMT

Is anybody else getting errors? CIM payments are failing with "[E00001] An error occurred during processing. Please try again." Also can't log in to the merchant interface.

I'm in the phone queue for support, but appears a long wait.

Re: System Down?

RichardH — Tue, 19 Aug 2014 16:49:48 GMT

We are aware of an issue that is currently affecting access to the Merchant Interface/transaction processing for some merchants. We are working to resolve the issue as quickly as possible and apologize for any inconvenience.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: System Down?

joaquinv — Tue, 19 Aug 2014 16:59:03 GMT

Re: System Down?

ralexander — Tue, 19 Aug 2014 16:59:22 GMT

All our transactions are failing. I cannot login to our account to use the customer support chat service!

On hold on the customer service line.

Re: System Down?

jruser — Tue, 19 Aug 2014 17:12:19 GMT

Looks like it is back up for us. Was down between 11:28 and 12:08. I finally hung up on the phone support, never got through.

EDIT: Spoke too soon. We had one go through, but failing again with a different message.

Re: System Down?

joaquinv — Tue, 19 Aug 2014 17:13:23 GMT

We're still down. :-) ETA?

Re: System Down?

kitaryan — Tue, 19 Aug 2014 17:39:45 GMT

Looks like I haven't been able to take transactions for 3 hours.

Re: System Down?

jruser — Tue, 19 Aug 2014 17:49:25 GMT

Ok, it looks like we are back up at 12:48. For real this time.

Re: System Down?

ralexander — Tue, 19 Aug 2014 18:08:15 GMT

We've been back online since 13:44 EDT

Re: System Down?

joaquinv — Tue, 19 Aug 2014 18:08:52 GMT

We are back online mak'in da money!

Re: System Down?

RichardH — Tue, 19 Aug 2014 19:23:58 GMT

The issue has been resolved. Transactions should now be processing normally and you should be able to access the Merchant Interface.

Please re-attempt any transactions that did not go through and contact support with any questions. Again, we apologize for the issue.

Richard