topic Re: Partial payments being declined in Integration and Testing

Partial payments being declined

pollyproof12 — Thu, 18 Sep 2014 22:58:33 GMT

My developer setup the partial authorization through sandbox. I tested and it works on his server. When he installed it on my server all transactions are being declined for insuffucient funds. I have have turned all of the CVV and AVS filters to allow to try and rule those out as problems. We can't figure out what is wrong on my end.

Re: Partial payments being declined

RaynorC1emen7 — Thu, 18 Sep 2014 23:41:09 GMT

live production account? sandbox test account?

Read credit card? test credit card?

You might need to have your developer look at what getting send to authorize.net, or at least both the response code and response reason code, transaction ID

Re: Partial payments being declined

pollyproof12 — Fri, 19 Sep 2014 03:09:31 GMT

We tested using the sandbox account and zipcodes to get specific responses. The partial payments went through. THe he installed the update onto my server where I tested with live accounts and real credit cards. I am using a visa e-gift card with a $20 dollar balance. The card is being declined every time.

Re: Partial payments being declined

RaynorC1emen7 — Fri, 19 Sep 2014 11:23:20 GMT

Can you try doing a regular auth_only transaction thru the mechant account virtual terminal? I wonder is the e-gift card that is getting declined.

Re: Partial payments being declined

pollyproof12 — Fri, 19 Sep 2014 21:37:54 GMT

Authorize.net is accepting the card

Re: Partial payments being declined

RaynorC1emen7 — Fri, 19 Sep 2014 22:53:32 GMT

Then something is not working on the program, your developer will have to look into it.

it is only decline when set to accept partial payment? Are you using the error trigger zip code on the live account

Re: Partial payments being declined

pollyproof12 — Fri, 19 Sep 2014 23:56:44 GMT

I think you might be right about the e-gift card. Seems weird though. I made a transaction less than the card balance and it said it still could not be completed. I will do further testing on my end with a physical card from a store and see what happens.