topic Re: Sandbox environment is down? in Integration and Testing

Sandbox environment is down?

procorem — Sun, 02 Mar 2014 23:57:40 GMT

I have been unsuccessfully attempting to log into the sandbox environment for the past few days.

Sometimes it comes up for a few minutes, then goes to an error page after I click any links.

Just a minute ago I was able to log in, then tried to go to the Recurring Billing link and I get an error page.

Is anyone else having these issues?

Trying to navigate to this URL:

https://sandbox.authorize.net/

I receive this error:

Error
An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.

Re: Sandbox environment is down?

RaynorC1emen7 — Mon, 03 Mar 2014 01:04:59 GMT

Just login, and the recurring billing link works

Re: Sandbox environment is down?

procorem — Mon, 03 Mar 2014 04:23:41 GMT

This getting really annoying.

On the rare chance that we do successfully log into the sandbox account, and actually make it to a CIM customer profile that previously had data we see this:

Re: Sandbox environment is down?

procorem — Mon, 03 Mar 2014 04:33:41 GMT

We thought Authorize.NET was stable and reliable, but this is giving us second thoughts.

We were planning on going live tomorrow.

9 times out of 10, this is the screen we get attempting to navigate to the sandbox URL:

Re: Sandbox environment is down?

fvanleeuwen — Mon, 03 Mar 2014 14:32:48 GMT

Sandbox was down for me too. But, the live accounts have never been down for us and we have approx. 20 accounts.

Don't worry about that.

Re: Sandbox environment is down?

RichardH — Mon, 03 Mar 2014 16:18:34 GMT

Hello

I've reported the sandbox issue to our network operations team..

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: Sandbox environment is down?

RichardH — Mon, 03 Mar 2014 18:07:16 GMT

Hello everyone,

The issues with the sandbox should now be corrected. Please let us know if you have any additional issues.

Richard

Re: Sandbox environment is down?

nrezane — Thu, 11 Sep 2014 07:40:47 GMT

Sorry for putting this topic again. I am experiencing this one right now how to fix this?

Re: Sandbox environment is down?

Joy — Thu, 11 Sep 2014 19:36:29 GMT

Hi nrezane,

Can you please confirm if you are still experiencing this issue?

Thanks,

Joy

Re: Sandbox environment is down?

nrezane — Fri, 12 Sep 2014 10:56:29 GMT

I am not experiencing this issue anymore.

Re: Sandbox environment is down?

gimbel0893 — Sat, 13 Sep 2014 04:07:33 GMT

I'm getting it now:

An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.

Re: Sandbox environment is down?

jdavidbakr-devc — Tue, 23 Sep 2014 01:53:43 GMT

I'm having this issue now as well

Re: Sandbox environment is down?

nicholizard — Tue, 23 Sep 2014 21:17:03 GMT

I'm having this problem too.

Re: Sandbox environment is down?

RichardH — Tue, 23 Sep 2014 22:07:38 GMT

Hello @jdavidbakr-devc , @nicholizard :

Could you provide a bit more detail on what is failing? For example, which API call is failing, is it consistent or periodic?

Richard

Re: Sandbox environment is down?

nicholizard — Tue, 23 Sep 2014 22:15:23 GMT

Hi Richard,

The API calls seem to be working just fine for me. The issue is with the actual sandbox website. Sometimes I am able to log in without receiving the error, but always when trying to view CIM information or performing a search the site will hang for a while and then I will receive the following error:

Error

An unanticipated error occurred while processing this request. Please click your browser’s Back button to return to the previous page.

It looks like the same error as the one that started this thread is back.

Re: Sandbox environment is down?

MikeL — Wed, 24 Sep 2014 12:38:36 GMT

The sandbox has been down going on three days now. I've emailed developer@authorize.net with no response and customer service apparently cannot help, as they direct me to the developer email.

I'm getting the same error as show in earlier posts here. My development is stalled now.

Help?

Re: Sandbox environment is down?

RichardH — Wed, 24 Sep 2014 13:29:28 GMT

I have escalated this issue to our operations team for resolution.

Richard

Re: Sandbox environment is down?

RichardH — Wed, 24 Sep 2014 14:46:06 GMT

If you were experiencing this problem, please try again and let us know if the issue is resolved.

Richard

Re: Sandbox environment is down?

MikeL — Wed, 24 Sep 2014 16:01:02 GMT

It is working for me now.

Thank you.

Re: Sandbox environment is down?

nicholizard — Wed, 24 Sep 2014 20:09:29 GMT

The site is working for me properly as well. Thank you for the prompt response!