topic Re: Error connecting to AuthorizeNet - CIM in Integration and Testing

Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 12:37:15 GMT

Hello,

We are having an issue where we can use our sandbox account but not our production account. We have the production account on test mode but we keep seeing "Error Connecting to AuthorizeNet", while the sandbox account works flawlessly. If we turn live mode on our production account it seems to return a response. Why is this? Shouldn't test mode work under our production account? We do have an SSL certificate installed. It does not make sense to me why the sandbox account would work and not our production account. Is there additional code required for production? If I need to post my code let me know...

Thanks

Joe

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 12:47:01 GMT

Are you using the SDKs? the testmode in there is kind of misleading, when it set on, it will use the authorize.net sandbox server.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 12:50:43 GMT

Yes we are using the SDKs but we have sandbox set to false along with test request...here is our config code:

<?php
// Adjust this to point to the Authorize.Net PHP SDK
require_once 'AuthorizeNet.php';

$METHOD_TO_USE = "AIM";
//$METHOD_TO_USE = "DIRECT_POST";         // Uncomment this line to test DPM


define("AUTHORIZENET_API_LOGIN_ID","");    // Add your API LOGIN ID
define("AUTHORIZENET_TRANSACTION_KEY",""); // Add your API transaction key


define("AUTHORIZENET_SANDBOX",false);       // Set to false to test against production
//define("TEST_REQUEST", "FALSE");           // You may want to set to true if testing against production

// You only need to adjust the two variables below if testing DPM
define("AUTHORIZENET_MD5_SETTING","");                // Add your MD5 Setting.
$site_root = "http://www.bswstore.com/"; // Add the URL to your site

if (AUTHORIZENET_API_LOGIN_ID == "") {
    die('Enter your merchant credentials in config.php!');
}

We have our id and key filled but removed for this post...

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 13:01:37 GMT

Is CIM enabled on the production account?

Is there a response reason code?

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 13:07:10 GMT

CIM is enabled on the account and no there is no error code, everything returns null.

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 13:25:29 GMT

From the source it look like it can't get an AIM response, you might want to debug it to see which CIM Exxxxx error it is getting.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 14:04:48 GMT

OK, where should I try to start debugging the response from? When I create the transaction?

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 14:26:13 GMT

You would want to see the raw response from the request.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 15:05:41 GMT

OK, I am doing the following...

$transaction = new AuthorizeNetTransaction;
		$transaction->amount = $finalCostAmount;
		$transaction->customerProfileId = $_SESSION['authnetCustID'];
		$transaction->customerPaymentProfileId = $_SESSION['defaultpaymentID'];	
		$transaction->cardCode = $cvc;
		
		$request = new AuthorizeNetCIM;
		$response = $request->createCustomerProfileTransaction("AuthCapture", $transaction);
		$transactionResponse = $response->getTransactionResponse();
		
		echo json_encode($transactionResponse);
		exit();

The customerprofileid and paymentid are set and working, I can get that far.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 15:10:41 GMT

OK I have gotten down to the following error:

E0009

The transaction cannot be processed because it is in test mode.

Why is this?

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 15:09:51 GMT

Login to the mechant account https://secure.authorize.net/ and see if testmode is on. If it is a new account, it probably set default to on.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 15:11:34 GMT

OK, so in order for us to do anything in test mode we need a sandbox account? Do we then just switch it over to our production account once we want to take it live?

Re: Error connecting to AuthorizeNet - CIM

RaynorC1emen7 — Mon, 29 Sep 2014 16:19:56 GMT

Correct, you can NOT create any test transaction(transactionID that are not zero) on a production account.

Re: Error connecting to AuthorizeNet - CIM

bswstore — Mon, 29 Sep 2014 19:11:34 GMT

OK that makes sense then, they do not mention that anywhere for a production account? Why do they even offer test mode then for it? Thanks again, cheers!