topic Re: Batch are not getting Settled in Integration and Testing

Batch are not getting Settled

oscar87 — Fri, 03 Oct 2014 14:19:48 GMT

Hi,

I am not sure what happend but my batches are not getting automatically settled by Authorize.net starting 09/30/2014.

What do I need to do to get the batches settled? It's critical I get the batches settle so I can continue testing my integration with the Recurring Billing API

Thanks

Re: Batch are not getting Settled

RichardH — Fri, 03 Oct 2014 15:55:14 GMT

Hello @oscar87

We are aware of reports that some sandbox accounts are not settling.

I'd recommend subscribing to this topic so that you'll be alerted via email when there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: Batch are not getting Settled

RichardH — Fri, 03 Oct 2014 20:33:27 GMT

Batch settlement in the sandbox should now be working for everyone. We're sorry for any inconvenience.

Please let us know if it's working for you.

Richard

Re: Batch are not getting Settled

oscar87 — Mon, 06 Oct 2014 12:07:52 GMT

I still do not see any batches been settled after 09/29/2014. Please Help

Re: Batch are not getting Settled

RichardH — Tue, 07 Oct 2014 15:01:59 GMT

Hello @oscar87

We are still investigating why some sandbox accounts are not settling.

Richard

Re: Batch are not getting Settled

oscar87 — Tue, 07 Oct 2014 15:19:04 GMT

Its critical for me to finish testing the Recurring Billing API integration so I can get my client ready for production.

Re: Batch are not getting Settled

wmpdeveloper — Tue, 07 Oct 2014 19:09:10 GMT

Hi,

The last successfully settled back in my sandbox account was September 30th. We sent an email to Authorize.Net developer support, where they assured us the issue was resolved.

Please advise when batch payments would be settled in the sandbox environment. It is imperative this issue is resolved as quickly as possible.

Re: Batch are not getting Settled

jshirley — Tue, 07 Oct 2014 19:54:30 GMT

The settling has also stopped since the 29th of September on my account, which is impeding our QA.

I've notified support, but still waiting for these charges to be settled.

Re: Batch are not getting Settled

oscar87 — Wed, 08 Oct 2014 12:01:44 GMT

I am sorry but I still do not see the batches been settled. Authoriz.net please let us know when it will be solved?? It has not worked since 09/29/2014 for me.

Not sure what I need to tell my client that Authorize.net cannot fix the issue.

Re: Batch are not getting Settled

RichardH — Wed, 08 Oct 2014 16:06:58 GMT

Hello everyone,

We've found the cause and are now testing a solution for this problem. I'll update the thread when we have more information.

Richard

Re: Batch are not getting Settled

RichardH — Wed, 08 Oct 2014 20:15:01 GMT

The issue preventing some sandbox transactions from settling was corrected and they should settle at the next transaction cut off time configured in the sandbox merchant interface.

We would greatly appreciate if you would confirm if settlement is occuring or if you still see issues. We apologize for the inconvenience.

Richard

Re: Batch are not getting Settled

degre — Thu, 09 Oct 2014 07:40:40 GMT

Still not works on our side. Our settlement scheduled for couple of hours later than your message. But we still seeing all your transactions starting from october with pending status.

Re: Batch are not getting Settled

jshirley — Thu, 09 Oct 2014 12:37:37 GMT

None of my transactions have settled. After my first Transaction Cut-Off time was missed I set it for 1am today, yet I still have all transactions since September 29th unsettled.

Re: Batch are not getting Settled

RichardH — Thu, 09 Oct 2014 14:59:58 GMT

I've contacted Ops again and escalated this issue. When I have more information, I'll post here.

Richard

Re: Batch are not getting Settled

RichardH — Thu, 09 Oct 2014 20:49:37 GMT

The settlement process is running and the backlog of outstanding transactions should complete by this evening. We apologize for the inconvenience.

Richard

Re: Batch are not getting Settled

RichardH — Fri, 10 Oct 2014 00:06:06 GMT

Settlement should be complete for those accounts affected. Please confirm if your transactions are settled.

Richard

Re: Batch are not getting Settled

degre — Fri, 10 Oct 2014 15:15:12 GMT

Thanks! Works for us.

Re: Batch are not getting Settled

RichardH — Mon, 27 Oct 2014 17:11:08 GMT