topic Re: CIM Outages in Integration and Testing

CIM Outages

npiasecki — Fri, 10 Oct 2014 17:43:07 GMT

Since I've started keeping track, the production environment for CIM has gone down

1. June 2nd
2. July 9th
3. July 28th
4. August 19th
5. September 18th

6. October 9th

I would love for someone at Authorize.Net to go sign up for https://www.statuspage.io/ so I can stop wasting one of my Pingdom checks; even better, I would love someone to explain why the service keeps going down; and supremely, I would prefer the service to simply stay up. I'm not sure why quality has tanked in 2014, but this is getting absurd.

Re: CIM Outages

npiasecki — Fri, 10 Oct 2014 21:17:16 GMT

Apparently the only people who work at Authorize.Net are in Customer Support. If they do not have an answer to the question, then the question cannot be answered.

If there is anyone who can offer an explanation for these outages in support ticket 1-95739021, I would appreciate it. The ticket has been open since September 19th.

Re: CIM Outages

RichardH — Fri, 10 Oct 2014 21:40:31 GMT

Hello @npiasecki

Last night’s issues were the result of a networking change that has since been resolved. We sincerely apologize for the disruption to your transactions and to your business. We understand your frustrations and our teams are working to make sure this does not happen again.

Richard

Re: CIM Outages

npiasecki — Fri, 10 Oct 2014 21:56:20 GMT

Yes, I've heard that six times now for six outages. Authorize.Net going down used to be an annual event, not monthly. What changed?

Re: CIM Outages

npiasecki — Sat, 11 Oct 2014 00:15:25 GMT

Hello Nicholas,

Thank you for your reply.

Unfortunately, we have provided you with all of the information we are able to provide you regarding the incident from September.

We will be closing this ticket as a resolved case and we apologize for any inconvenience this may have caused.

Regards,
Marissa R.
Customer Support

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I wish my job was so easy. Problems? What problems?

Re: CIM Outages

npiasecki — Sat, 11 Oct 2014 00:21:21 GMT

I give up.