topic Re: Credit Card chargebacks? in Integration and Testing

Credit Card chargebacks?

rreynier — Mon, 24 Nov 2014 21:17:39 GMT

Is there a way to see if a credit card was charged back through the transaction details api?

Re: Credit Card chargebacks?

RichardH — Mon, 24 Nov 2014 21:32:36 GMT

If you look at http://developer.authorize.net/api/reference/#transaction-reporting-get-transaction-details, you will see a field for transactionStatus.

Richard

Re: Credit Card chargebacks?

rreynier — Mon, 24 Nov 2014 22:44:50 GMT

I have been using the transactionStatus quiet a ton. The question is just regarding chargebacks and how they are currently handled. I found the following thread:

http://community.developer.authorize.net/t5/Integration-and-Testing/Getting-transaction-details/m-p/14198/highlight/true#M8382

One of the responses in that thread:

Legacy Statuses:

These transaction statuses relate to services that we have not offered for over 3 years. Because an Authorize.Net merchant account stores only 2-3 years of history, you will not see these statuses actually returned in any normal operation.

pendingFinalSettlement
pendingSettlement
updatingSettlement
chargeback
chargebackReversal
authorizedPendingRelease

In other words, "chargeback" is no longer a transaction status we can get. So my question is, how does Authorize.net handle credit card chargebacks?

Re: Credit Card chargebacks?

RichardH — Wed, 26 Nov 2014 19:49:00 GMT

Hello @rreynier

After some more digging, I confirmed that chargeback is in fact a deprecated transaction status. I reported this to our documentation team and they plan to include this in the next update.

As for your chargebacks, you will need to work with your Merchant Service Provider for information on chargebacks. They are the organization that will be able to assist you with credit card deposits, and general decline inquiries.

Richard