topic Re: getCustomerProfileIdsRequest timed out on production in Integration and Testing

getCustomerProfileIdsRequest timed out on production

jslacy — Tue, 26 May 2015 22:17:28 GMT

I need to retrieve my customer profile id's from my account. I created a php script that works fine on my sandbox account which only has a couple of customers. Although when I point the script to my production account which has several hundred customers loaded, the script times out after 30 seconds or so.

How can I avoid this problem?

After 30 seconds or so, the error message is as follows:

unable to connect to ssl://api.authorize.net:443 (Connection timed out)

Re: getCustomerProfileIdsRequest timed out on production

jslacy — Tue, 26 May 2015 22:22:04 GMT

Well I went ahead and tried the script from an http request rather than the https and it worked! I guess the problem is solved!

Re: getCustomerProfileIdsRequest timed out on production

jslacy — Tue, 26 May 2015 23:25:10 GMT

Well, it seems to be sporatic. It did work a couple of times on my production system, but the timeout issues are still appearing causing the script to fail.

Re: getCustomerProfileIdsRequest timed out on production

Christophe — Tue, 26 May 2015 23:30:58 GMT

CIM is down today.

In any case, try to not use http for transmitting critical information such as client data.

Re: getCustomerProfileIdsRequest timed out on production

wbr — Thu, 28 May 2015 00:27:17 GMT

Today, May 27, 2015, we are still seeing a 15% connection timeout rate with the CIM gateway. Of 800 transactions today, we have had over 115 timeout. That is not "All Systems Operational" in my book.

When can we expect Authorize.net CIM gateway to be fully functional again?