topic Re: Blank response from Authorize.Net callback in Integration and Testing

Blank response from Authorize.Net callback

rbsorensen7456 — Tue, 30 Jun 2015 20:29:40 GMT

I have an ASPX-based web site that is using the SIM method of interacting with Authorize.Net (gathering info, launching the Authorize.Net payment page, and then getting a callback with the result of the transaction).

My problem is that the there are no query parameters retuned in the callback reponse (e.g. "x_response_code", "x_response_reason_text", etc) so I don't know if the transaction succeeded or failed.

This used to work when the system was in test mode, but I have not gotten this to work after going into production mode.

Why?

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Tue, 30 Jun 2015 22:55:46 GMT

So it getting to the relay response page but no values?

When you said test mode, did you mean test account? and now you using a production account?

Are you using the SDKs or your own coding?

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Thu, 02 Jul 2015 01:38:48 GMT

Yes, a message is reaching the relay response page.

The first thing I do on the relay response page is log the incoming query strings and html page contents. Both of these are totally blank.

This was working at one point under a test account, but now that it is running in production, the result is blank.

I'm not sure what SDKs you are referring to, but the site is my code

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Thu, 02 Jul 2015 01:49:16 GMT

relay response don't use query string, it a form post to your relay reponse url.

Re: Blank response from Authorize.Net callback

Lilith — Thu, 02 Jul 2015 22:09:59 GMT

@rbsorensen7456, by "html page contents" I presume you mean the HTTP body that follows the initial headers, correct?

You can verify that we're sending Relay Response data by using our Data Validation URL:

http://developer.authorize.net/tools/datavalidation/

In Production, for Relay Response connections, we recently enabled TLS 1.1 and 1.2, but have not yet disabled TLS 1.0--so as long as your server accepts some flavor of TLS you should be able to receive Relay Response data from us.

It might be helpful if you used Microsoft Network Monitor or Wireshark to analyze your network traffic when receiving a Relay Response connection from us.

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Sat, 11 Jul 2015 15:50:10 GMT

Yes, I am referring to the html message that you send to the callback URL, which, of course, is a page in the web site.

I have tried to get Wireshark or some other protocol analysis tool installed, but in this case the message goes directly to the web site and not to the user's browser. Therefore the tool needs to be installed on the hosting web server machine in order to trap the callback message. This site is being hosted on GoDaddy on their shared servers, and they do not allow any software to be installed. Furthermore, I would not be allowed any RDP-type access to their server to configure and run the tool, and examine the results.

So this needs to be analysed from the Authorize.net side. Authorize.net is sending the message, so you should have tools available to examine what you are sending.

I looked at your data validation tool from the link you sent, but I am not sure how to implement it. What specifically do I add or change in the configuration?

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Sat, 11 Jul 2015 19:49:07 GMT

I looked at your data validation tool from the link you sent, but I am not sure how to implement it. What specifically do I add or change in the configuration?

Change the relay response url to that

http://developer.authorize.net/tools/datavalidation/

to see if the response is blank

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Sun, 12 Jul 2015 18:22:50 GMT

I tried setting the relay response url to the value in the instruction page...

https://developer.authorize.net/tools/paramdump/index.php

But I get the error, "The URL is invalid" when I click the Submit button.

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Sun, 12 Jul 2015 19:30:45 GMT

Add it to the valid relay response url on the merchant account

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Thu, 16 Jul 2015 04:38:29 GMT

OK, I did that and ran thorough another transaction, but nothing else was shown in the browser window,

Is there a log page within the account where these results can be viewed?

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Thu, 16 Jul 2015 11:10:35 GMT

OK, I did that and ran thorough another transaction, but nothing else was shown in the browser window,

So after you pass the datavalidation page as the relay response url, and go thru the CC entry screen, the broswer address bar still show https://???.authorize.net and it is blank?

Is there a log page within the account where these results can be viewed?

You can see the transaction on thru the merchant account.

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Fri, 17 Jul 2015 02:54:37 GMT

I can see that the transaction was declined (because a dummy credit card was used), but this is not helping me resolve the problem. Here is a more complete description of te architecture and where things are going wrong...

1. A new user enter the haccp360 web site and clicks on the registration link.

2. A registration page is displayed to accept the user's name, address, etc.

3. The user submits the registration page and is then shown a payment confirmation page.

4. If confirmed, the web site then navigates to the Authorize.Net payment page where they enter their credit card details.

5. After clicking OK or cancel on the payment page, Authorize.Net sends a message to the site's callback page. This is the message which is blank, so the site logic does not know how to proceed with the user.

6. Depending on the callback response (whether the transaction was accepted or declined) the site will send a confirmation to the user, but this logic needs to have an indication of what happened.

The support that I have received from Authorize.Net on this problem, which has been ongoing now for weeks, has been a disaster. They should be able to trap and log the callback messages they are sending, but apparently not. I very much want to dump this service.

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Fri, 17 Jul 2015 11:17:03 GMT

Is that the relay response or the silent post? If it is relay response. it the url using SSL?

On you original post

This used to work when the system was in test mode, but I have not gotten this to work after going into production mode.

Is that a test account or production account?

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Sun, 19 Jul 2015 15:00:05 GMT

To answer your questions...

1. Is that the relay response or the silent post? If it is relay response. it the url using SSL?

>>> It is the relay response message, and it is not ssl. There is no site certificate involved, which is why we are using the SIM/DPM method.

2. Is that a test account or production account?

>>> It worked under a test/sandbox account, but does not and has never worked correctly on the production account

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Sun, 19 Jul 2015 19:38:26 GMT

Did you try the http://developer.authorize.net/tools/datavalidation/ as your relay response url (after adding it to your valid relay response url)?
What your relay response url do? it is exact the same as the one that work with a test account?

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Sat, 25 Jul 2015 16:13:11 GMT

When I use the alternative data validation url as indicated in your article, a parameter page is displayed instead of the payment screen (contents shown below).

However, that doesn't help me, because what I need to see in the callback response contents from Authorize.net, NOT the contents of the payment processing page.

In your message you suggest that I should use an alternative callback url, but there is nothing in the http://developer.authorize.net/tools/datavalidation/ link to indicate what the callback url should be.

Here is what was returned...

REQUEST_METHOD:	POST
HTTP_REFERER:	http://haccp360.com/PageRegister/RegisterCheckout.aspx

Field Name Field Value

ctl00_ctlScriptManager_TSM	;;System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35:en-US:1453655a-6b8d-49b1-94c2-f77a352f5241:ea597d4b:b25378d2;Telerik.Web.UI, Version=2012.2.912.40, Culture=neutral, PublicKeyToken=121fae78165ba3d4:en-US:6aabe639-e731-432d-8e00-1a2e36f6eee0:16e4e7cd:f7645509:ed16cbdc
__EVENTTARGET
__EVENTARGUMENT
__VIEWSTATE	/wEPDwUJLTU0NjIwMjY5ZGQFbic5b1au2oslR51xTMpyAxrrSiNvDfmSUeyk0dey/A==
__VIEWSTATEGENERATOR	254AB7CD
__PREVIOUSPAGE	D6ftknk0GPe9YxnaQm1rlqIUNrPsk2dEBhpvp0tR_a6bWC_ZICdVFVVYSBrFkJ1Z-9nzFmp6qGiwzj8rVQMSxf7WT7O6ubSwKyQjZeIzLb43E1_cHOblSxNtG5C4auU00
__EVENTVALIDATION	/wEdAARPqvb7ueOVhim1EypXnYxyTVXNg6oFYviez/sXS+vo+EZqXMWL6R6ZYQILSINaMPF3YtOKoE1Cf7mv53kjGNURjtmAngpfnAde94QWWT5EE1y0jLhr/d+OUVyANGMDp1E=
x_relay_response	TRUE
x_show_form	PAYMENT_FORM
x_invoice_num	213
x_amount	174.99
x_description	Registration Fee for test12 test12
x_company	test12
x_ship_to_company	test12
x_first_name	test12
x_ship_to_first_name	test12
x_last_name	test12
x_ship_to_last_name	test12
x_address	test12
x_ship_to_address	test12
x_city	test12
x_ship_to_city	test12
x_state	KS
x_ship_to_state	KS
x_zip	11111
x_ship_to_zip	11111
x_country	AZE
x_ship_to_country	AZE
x_email	rich@westernesse.com
x_phone
x_cancel_url	http://www.haccp360.com/PageRegister/RegisterCallback.aspx
x_relay_url	http://www.haccp360.com/PageRegister/RegisterCallback.aspx
x_receipt_link_url	http://www.haccp360.com/PageRegister/RegisterCallback.aspx
x_login	4C7B2Zyfq
x_test_request	FALSE
x_fp_sequence	714
x_fp_timestamp	1437840168
x_fp_hash	2bc9bc8b42be0f9260c423d3b1a0e613
x_version	3.1
ctl00$ctlContentBody$btnPay	Proceed to Payment Screen

Re: Blank response from Authorize.Net callback

rbsorensen7456 — Sat, 25 Jul 2015 23:49:46 GMT

Bottom line - what I really need is the ability to view a log maintained by Authorize.net of the contents of the Relay Response messages that have been sent.

Re: Blank response from Authorize.Net callback

RaynorC1emen7 — Sun, 26 Jul 2015 12:07:21 GMT

Just want to make sure it not your account that is having issue, not returning any response.

It look like you posting the data to the /datavalidation/ page.

What we need change the relay response url to https://developer.authorize.net/tools/paramdump/index.php to see if it might be an account issue that it not post any data.

does the code still work in the sandbox with the test account?