topic Re: Visa Account Updater Support in Integration and Testing

Visa Account Updater Support

4eyes — Fri, 14 Aug 2015 15:15:22 GMT

Does authorize.net particpate in Visa Account Updater and similiar programs from the other card brands?

Re: Visa Account Updater Support

RichardH — Fri, 14 Aug 2015 15:21:41 GMT

We do not currently support account updater for any of the card brands. However, other developers have made similar requests and we're working to deliver this service. You can check progress by subscribing to this idea: http://community.developer.authorize.net/t5/Ideas/Account-Updater/idi-p/48277

Richard

Re: Visa Account Updater Support

billing-FSHC — Tue, 18 Aug 2015 14:49:46 GMT

I have found several instances (lately) where a subscriber's card number is changed on the website, but we did not make the change. Turns out, these are valid card numbers for our customers (because I've check with them), however... the expiration date on the website remains that of the old card, so the next scheduled payment still results in a "General Error". This only happens when a card is going to expire before the next scheduled billing and it's only happening to select subscribers. I don't know how or why this is happening, and online support has no idea, and has even told me that it's not possible for anyone other than our staff to make a change to a subscriber's account. (They think this is correct, but it's clearly not). Someone in IT needs to figure out what is happening, and get the support staff up to speed. It is very confusing, because my customer's have not given us a different card number, and yet...there it is. Also, it's always changed to a Visa card number, even if the customer was previously using a different card (MC, Amex).

Re: Visa Account Updater Support

RichardH — Tue, 18 Aug 2015 15:26:04 GMT

Hello @billing-FSHC

Since this is your production account, the more detail you can provide CS the better. You can also ask for escalation to a product support specialist but they will want those details to try to further troubleshoot your report.

Richard

Re: Visa Account Updater Support

billing-FSHC — Tue, 18 Aug 2015 15:56:25 GMT

Thank you for your response! I was curious to see if anyone else had reported the phenomenon I described, so I did an internet search and found this community. I manage billing for a health club, and am not sufficiently educated to get into a highly technical IT discussion. (Maybe I'm not even supposed to be posting here). Since I was basically dismissed by live merchant support, I thought I might find an answer this way. I have a list of subscribers, ID#s, card#s, dates, etc. that I can provide to a product support specialist, if you think that would be the best route. Coincidentally, Authorize.net has (since before the 1st of August) suddenly stopped sending us emails ("Credit Card Expiration Notice") notifiying of ARB subscriptions with cards expiring before the next scheduled payment. Also, when I go into Recurring Billing / Expiring Credit Cards (in lieu of getting the emails), it says "0" cards are expiring (there are actually 14). I was told by live support that this is a known issue. (But not the new card#s showing up. I'm imagining that. Lol.) I'm wondering if it both issues could be related to an attempt at interfacing with auto-update feature? What do you think? If this is not the correct forum for these questions, my apologies!

Re: Visa Account Updater Support

RichardH — Tue, 18 Aug 2015 16:27:34 GMT

I understand your concern. Unfortunately, we don't have access to your production account, you'll need to contact customer service to further troubleshoot this issue.

Richard

Re: Visa Account Updater Support

fcabrera1210 — Wed, 30 Sep 2015 18:24:04 GMT

Any updates on the Account Updater feature implementation?

Thanks