topic Re: Merchant Email Receipt in Integration and Testing

Merchant Email Receipt

alanjpeterson — Mon, 24 Aug 2015 23:22:01 GMT

I currently integrating Authorize.net with Woocommerce. When a customer places an order, they get a Merchant Email Receipt from Authorize.net. I logged into Authorize.net and unchecked the transaction receipt button, but the email is still getting sent. Any ideas? Thanks.

Re: Merchant Email Receipt

RaynorC1emen7 — Tue, 25 Aug 2015 11:35:21 GMT

What on the email? are you sure it from authorize.net?

Re: Merchant Email Receipt

alanjpeterson — Tue, 25 Aug 2015 19:57:45 GMT

The email looks like this

Auto-Receipt <noreply@mail.authorize.net>

3:32 PM (21 hours ago)

to me

Order Receipt Loon Outdoors

Order Information

Description:

Loon Outdoors Order #4270

Invoice Number:	4270
Customer ID:	325

Billing Information
Alan Peterson
Ashland, OR 97520
US

Shipping Information

Alan Peterson
Ashland, OR 97520
US

Shipping:		10.00 (USD)
Tax:		0.00 (USD)
Total:		30.00 (USD)

Payment Information

Date/Time:	24-Aug-2015 15:32:20 PDT
Transaction ID:
Payment Method:	MasterCard xxxx7577
Transaction Type:	Purchase
Auth Code:

Merchant Contact Information

Loon Outdoors

Ashland, OR 97520

Thank you for Using Loon Outdoors

Re: Merchant Email Receipt

RichardH — Tue, 25 Aug 2015 20:22:05 GMT

Hello @alanjpeterson

Are you able to duplicate this in the sandbox? If this is occuring in your production account, I would recommend contacting customer support. They have better access to production accounts.

Richard