topic General error of cycle transaction in Integration and Testing

General error of cycle transaction

gldev018 — Thu, 03 Sep 2015 02:40:44 GMT

Hello

I have some info about the subscription:

- status is active

- staus of new cycle transaction is "General Error"

- An email notice with the reason is "Card is expired"

Questions are:

- Why the subscription is expired, but status still in active? (So I did not get from GetListSubScriptionExpiryInMonth API on AN before)

- what does mean "General error" of cycle transaction?

- So How can i get the cycle transaction from API? (because the transaction was error that has not transactionID)

Thanks

Re: General error of cycle transaction

Joy — Fri, 11 Sep 2015 23:18:22 GMT

Hi gldev018,

The "Active" status indicates that the subscription has not been cancelled. A cancelled subscription cannot be re-activated, but a subscription where the card has expired can continue processing as soon as the card details have been updated.

The "general error" message occurs when the billing cycle comes up but a transaction cannot be attempted due to invalid data, such as an expiration date in the past.

Thanks,

Joy