topic Re: Response returning empty in Integration and Testing

Response returning empty

mepting0235 — Mon, 12 Oct 2015 15:30:18 GMT

We were using PHP SDK from https://github.com/AuthorizeNet/sdk-php.

It was working but then suddenly stop working. Our issue is that the response is returning empty. Any ideas?

Re: Response returning empty

leo22 — Mon, 12 Oct 2015 15:53:54 GMT

Having a similar issue haven't solved it, but check your authorize log file. It may have more info.

Re: Response returning empty

mepting0235 — Mon, 12 Oct 2015 16:09:41 GMT

Where can I find the authorize log file?

Re: Response returning empty

leo22 — Mon, 12 Oct 2015 16:16:43 GMT

You would need to set it before the authorize autoload.php file is included.

Set it by putting this: define("AUTHORIZENET_LOG_FILE", "/path/to/log_file_here");

Re: Response returning empty

jblount13 — Mon, 12 Oct 2015 16:43:15 GMT

Getting the same problem here since Friday as well. Auth.net log message is:

SSL certificate problem: unable to get local issuer certificate

I have tried to update ./lib/ssl/cert.pem from the GitHub project, as well as trying the big one from curl.haxx.se, neither one seems to work. I tried setting $VERIFY_PEER to false as well, but that apparently just shuts the whole connection down entirely. If I modify ./lib/shared/AuthorizeNetRequest.php to actually set CURLOPT_SSL_VERIFYPEER to false here, it does go through successfully. Obviously modifying the vendor code, and disabling the SSL verification, won't be ideal in the long term... likely fine in localhost/sandbox only, but I wouldn't want either one of those things in production.

Re: Response returning empty

mepting0235 — Mon, 12 Oct 2015 17:41:36 GMT

I'm receiving this error....

SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Re: Response returning empty

mepting0235 — Mon, 12 Oct 2015 18:10:18 GMT

It seems the issue is that cert.pem is a sha1 certificate

https://github.com/AuthorizeNet/sdk-php/blob/master/lib/ssl/cert.pem

Re: Response returning empty

mepting0235 — Mon, 12 Oct 2015 18:32:16 GMT

I put the system in live mode and it seems to be working.....

Re: Response returning empty

arunmishra — Tue, 13 Oct 2015 13:07:11 GMT

I have also same facing , please give me any idea how can resolve it.

Re: Response returning empty

sajicodea — Tue, 13 Oct 2015 13:40:00 GMT

If the issue is with .pem file is sha 1, then .pem file having sha 2 may resolve the issue. Anybody know how to create one?

Re: Response returning empty

rjrconsulting — Tue, 13 Oct 2015 15:30:46 GMT

I am also having this issue. Our environment did not chage, however we are recieving an empty response in sandbox mode. RIght now SSL verify peer is set to true, posting to https://apitest.authorize.net/xml/v1/request.api . If i set verify peer to false it works. But why on Friday did this just stop? Any ideas?

Re: Response returning empty

swdesign — Tue, 13 Oct 2015 23:50:11 GMT

We are having the same issue. Our page errors out because the response is empty. What can we do to fix this ASAP?

Our test in the sandbox works perfectly fine, but our live clients are having issues.

Re: Response returning empty

swdesign — Wed, 14 Oct 2015 13:44:47 GMT

Any word from Authorize.NET on this? This is a HUGE issue for us since it just started happening and is affecting PAYING clients.

Re: Response returning empty

RichardH — Wed, 14 Oct 2015 15:37:41 GMT

We're monitoring this thread but so far we're unable to duplicate the problem. No changes were made to our systems during this time period.

Can you connect to the domain from that server, using anything? What about traceroute? Were any modules updated on your system which could have effected the connection?

Re: Response returning empty

mepting0235 — Wed, 14 Oct 2015 16:32:10 GMT

When using the sandbox account I get this below. When switching back to the live a.net account it starts working.

SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed

Re: Response returning empty

leo22 — Wed, 14 Oct 2015 16:53:57 GMT

@RichardH I have the same situation as @mepting0235

We are using the php-sdk from github: https://github.com/AuthorizeNet/sdk-php

In sandbox mode whenever trying to communicate with Authorize we receive this response:

SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:ssl3_get_server_certificate:certificate verify failed

No changes were made to our system, this just stopped working on Friday the 9th

Is there an updated pem file that we need to use or should the one in the git repo be good?

Re: Response returning empty

sajicodea — Wed, 14 Oct 2015 17:13:16 GMT

Just downloaded PHP SDK from https://github.com/AuthorizeNet/sdk-php. It seems AIM is working fine. But when tried CIM (AuthorizeNetCIM) it is not working. Showing curl error "SSL certificate problem: unable to get local issuer certificate".

FYI : In both cases "AUTHORIZENET_SANDBOX" was set to true

Hope this helps!

Re: Response returning empty

mepting0235 — Wed, 14 Oct 2015 18:00:20 GMT

The AIM is working, but the ARB is not working for us. Thanks!

Re: Response returning empty

makdeb — Wed, 14 Oct 2015 18:56:55 GMT

Same problem here. Seems it has been appeared last week. The AIM requests is working, but the CIM requests and TD requests return empty responses. Problem is only in sandbox mode.

Re: Response returning empty

RichardH — Wed, 14 Oct 2015 19:31:49 GMT

When you are using the SDK, are you use the original methods or the new controller model?