topic eChecks being declined in Integration and Testing

eChecks being declined

pgarvie — Tue, 20 Oct 2015 22:06:44 GMT

Since 19-Oct-2015 at 12:41:13 Pacific, all our eCheck transactions in the Sandbox are being declined. Prior to that the status was "Captured/Pending Settlement".

Tthe transaction detail of all of the declined transactions have a Transaction Status of "Declined (Card declined by issuer - Contact card issuer to determine reason.)"

The result message code is E00027 and the text is a generic "This transaction has been declined."

We are using a standard Wells Fargo checking account routing number, with an appropirately sized account number.

Any suggestions would be much appreciated.

Thanks.

Re: eChecks being declined

RichardH — Tue, 20 Oct 2015 22:13:50 GMT

Hello @pgarvie

As mentioned in the testing guide, sandbox accounts have a default monthly transaction limit of $5000. Transactions exceeding that limit will be declined. Use the contact us form to request an increase.

Richard

Re: eChecks being declined

pgarvie — Tue, 20 Oct 2015 23:13:37 GMT

Thanks for the quick response.

We've put in a request for an increase.