topic Re: Sandbox down? in Integration and Testing

Re: Sandbox down?

scotthpa — Mon, 30 Nov 2015 19:02:22 GMT

I have exactly the same issue. Simply [error]=1 and nothing else. However this is only on Windows 10. The exact same code works on my iMac without problem.

I've turned off virus checkers and firewalls without any success. The script is obviously not talking to the sandbox.

Does anyone else have issues with Windows 10?

Re: Sandbox down?

RichardH — Tue, 01 Dec 2015 23:46:55 GMT

Hello @scotthpa

Are you still experiencing this problem? If you found a solution, feel free to share so others can benefit.

Richard

Re: Sandbox down?

scotthpa — Wed, 02 Dec 2015 06:05:51 GMT

Yes I am. Windows 10 seems to be blocking it somehow. To repeat, exactly the same script works on my iMac running the latest OS X with and without SSL.

By the way, in order to make debugging easier, I created a barebones script that fills in test values and, after creating the AIM object, I will those values in and call: $response = $sale->authorizeOnly(); // where $sale is the AuthorizeNetAIM object.

Re: Sandbox down?

RichardH — Wed, 02 Dec 2015 14:38:45 GMT

Hello @scotthpa

Can you provide a log of the entire response from the gateway?

Richard

Re: Sandbox down?

scotthpa — Thu, 03 Dec 2015 10:10:40 GMT

Hi Richard,

Unfortunately, I can't send the response to you now. I'm at the office and away from the Windows 10 box. Another guy posted the gateway response and, as I said in the first post, it was identical to mine. That is it had only error = 1 and all other fields were empty. I will send that to you this evening if you wish. but it will be identical to the one already posted.

Or do you mean another log that I don't know about? I will try to leave earlier today and get whatever information you require to you because I really need to have this solved ASAP.

For your information, I am on Central European Time and resident in Switzerland.

Regards,

Scott

Re: Sandbox down?

scotthpa — Fri, 04 Dec 2015 17:18:33 GMT

Hello Richard, are you there?

Re: Sandbox down?

RichardH — Fri, 04 Dec 2015 17:36:43 GMT

@scotthpa Are you using the PHP SDK? If so, we would suggest turning up the PHP error reporting level error_reporting(E_ALL); as documented here:

http://php.net/manual/en/function.error-reporting.php

Richard

Re: Sandbox down?

scotthpa — Fri, 04 Dec 2015 20:29:52 GMT

Hi Richard,

I did that from the beginning. Not even one little warning or notice.

Do you have a test script that I could run?

Thanks,

Scott

Re: Sandbox down?

scotthpa — Sat, 05 Dec 2015 05:21:42 GMT

OK, here is the "response" after the call:

AuthorizeNetAIM_Response Object
(
    [_response_array:AuthorizeNetAIM_Response:private] => Array
        (
        )

    [approved] => 
    [declined] => 
    [error] => 1
    [held] => 
    [response_code] => 
    [response_subcode] => 
    [response_reason_code] => 
    [response_reason_text] => 
    [authorization_code] => 
    [avs_response] => 
    [transaction_id] => 
    [invoice_number] => 
    [description] => 
    [amount] => 
    [method] => 
    [transaction_type] => 
    [customer_id] => 
    [first_name] => 
    [last_name] => 
    [company] => 
    [address] => 
    [city] => 
    [state] => 
    [zip_code] => 
    [country] => 
    [phone] => 
    [fax] => 
    [email_address] => 
    [ship_to_first_name] => 
    [ship_to_last_name] => 
    [ship_to_company] => 
    [ship_to_address] => 
    [ship_to_city] => 
    [ship_to_state] => 
    [ship_to_zip_code] => 
    [ship_to_country] => 
    [tax] => 
    [duty] => 
    [freight] => 
    [tax_exempt] => 
    [purchase_order_number] => 
    [md5_hash] => 
    [card_code_response] => 
    [cavv_response] => 
    [account_number] => 
    [card_type] => 
    [split_tender_id] => 
    [requested_amount] => 
    [balance_on_card] => 
    [response] => 
    [error_message] => Error connecting to AuthorizeNet
)

Re: Sandbox down?

scotthpa — Sat, 05 Dec 2015 11:02:48 GMT

Richard. I've been studying the Authorize.net PHP classes and saw in AuthorizeNetRequest.php:

abstract class AuthorizeNetRequest
{

    protected $_api_login;
    protected $_transaction_key;
    protected $_post_string;
    public $VERIFY_PEER = true; // Set to false if getting connection errors.

...

I then set $VERIFY_PEER=false based on the comment. It then connected and worked. Now the question is, why is it different that on the Mac, and secondly what are the implecations of this being set to false?

Re: Sandbox down?

scotthpa — Wed, 09 Dec 2015 17:07:03 GMT

Richard, can you please answer my question in my last post? Perhaps we can close this issue.

Re: Sandbox down?

RichardH — Wed, 09 Dec 2015 19:32:07 GMT

We don't recommend setting Verify Peer to false as it removes some security features for your secure connection through SSL/TLS.

Richard

Re: Sandbox down?

scotthpa — Thu, 10 Dec 2015 05:44:03 GMT

then please help me find a solution. Do you have a log-rich test script?

Re: Sandbox down?

RichardH — Thu, 10 Dec 2015 16:04:20 GMT

@scotthpa, I've escalated your issue with our API Team. When I have more information, I'll post here.

Richard

Re: Sandbox down?

scotthpa — Tue, 22 Dec 2015 07:15:25 GMT

Richard, please ping the API team again. I think lots of people are looking for an answer to this.

Re: Sandbox down?

RichardH — Tue, 22 Dec 2015 19:24:57 GMT

Hello @scotthpa

We've so far been unable to duplicate your issue. Our developers installed our latest sdk on a Windows 10 machine and were able to successfully complete transaction requests to our sandbox.

There must be something specific to your configuration, possibly your security certificates preventing a connection.

Richard