topic Re: CIM down again in Integration and Testing

CIM down again

Christophe — Sun, 24 Jan 2016 13:23:43 GMT

Intermittent errors happening on CIM requests:

[E00001] An error occurred during processing.

started occuring Jan 24 after midnight EST

Please investigate

Re: CIM down again

npiasecki — Sun, 24 Jan 2016 14:12:00 GMT

I can confirm this as well, appears to be happening sporadically. Happened again just 5 minutes ago as I was running through orders

Re: CIM down again

RichardH — Mon, 25 Jan 2016 16:44:27 GMT

Hello @npiasecki @Christophe

I noticed this report today. For fastest service, please report any potential outages by phone to customer support. They are available 24x7 to assist and can immediately escalate potential issues to our support specialists.

Richard

Re: CIM down again

npiasecki — Fri, 29 Jan 2016 17:35:28 GMT

Since we're now on the second outage this week, and one of many since the CyberSource acquisition, is there any actual plan in place at Authorize.Net to improve uptime?

The outages happen so often that we added a feature for it. Our e-commerce platform has a "Authorize.Net Outage" e-mail that we can send to customers with one click to request payment when the system is unable to store a credit card in CIM due to an outage.

What is it going to take to get the ship sailing?