topic Re: Users are kicked out of the lms platform after they purchase a course via authorize.net in Integration and Testing

Users are kicked out of the lms platform after they purchase a course via authorize.net

nitoko — Wed, 10 Feb 2016 07:45:22 GMT

This is what happens: When a user in our client's platform purchases a course and uses authorize.net as a payment method, they get kicked out of the platform, and when they log in, the platform shows them that they have purchased the course successfully.

This is what we discovered:

We are sending the proper relay url, and authorize keeps returning the to the default one set on their side. That is why it appears that the user is not logged in, because the user is redirected to the original domain instead (the client uses a custom domain) of the custom one and he is not logged in the original one . This is a known issue I have tested by changing the Default Relay Response URL to the desired one and it works, but it will only redirect to it, and not to the one we send.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Wed, 10 Feb 2016 12:43:37 GMT

Are using the SDKs? which language? how are you sending the URL?

ithe the relay url you sending in the "Response/Receipt URLs" list?

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Wed, 10 Feb 2016 15:42:37 GMT

We are using YII framework and the programming language is PHP. I should have some more updates for you soon.

~PM

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

nitoko — Thu, 11 Feb 2016 07:41:55 GMT

Hello
Thank you for the quick reply .
To answer your questions .
1.No we are not using SDK.
2.The language is PHP .
3.We are sending the URL with a form submitted to Authorize . These are the values we send - http://prntscr.com/9z9hh6.
4.Yes the URL is in the Response/Receipt URLs list . But it is not set as default.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Thu, 11 Feb 2016 12:50:28 GMT

What form field name are you using for the relay response url? sound like it didn't watch what authorize.net is looking for.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

nitoko — Fri, 12 Feb 2016 07:50:58 GMT

We are using the x_Relay_URL name for the relay response url - http://prntscr.com/9z9hh6. Please see the screenshot.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Fri, 12 Feb 2016 13:13:01 GMT

Oop. didn't see the screenshot on your earlier post

Did it ever work before? I did see you are passing receipt link info even those you are not using it.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RBurke82 — Thu, 18 Feb 2016 16:04:58 GMT

Yes, it worked prior to Authorize.net's update. When that update occurred, our LMS (Docebo) instructed us to add an additional response URL. It has not worked since.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Thu, 18 Feb 2016 16:56:36 GMT

Might be is the same issue.

https://community.developer.authorize.net/t5/Integration-and-Testing/Problems-with-Relay-Response-URL-SIM-getting-translated-to-all/td-p/52099/page/3

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Wed, 24 Feb 2016 22:19:59 GMT

@RaynorC1emen7 wrote:
Might be is the same issue.
https://community.developer.authorize.net/t5/Integration-and-Testing/Problems-with-Relay-Response-URL-SIM-getting-translated-to-all/td-p/52099/page/3

Client has tested and this did not resolve the issue.

~Docebo L&S

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Thu, 25 Feb 2016 02:23:59 GMT

Can you duplicate the issue on your test/sandbox account?

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Thu, 25 Feb 2016 21:46:53 GMT

Yes. This issue has been occurring for 5 months and we have yet to make any headway with Authorize. Prior to the updates made to your Response URL this issue was not occurring. The clients default response URL and additional response URL are properly defined.

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RaynorC1emen7 — Thu, 25 Feb 2016 21:54:42 GMT

So it the same issus as the OP where it work if it go to the default relay response url but not when it passing in as param?

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Mon, 07 Mar 2016 21:50:11 GMT

We are all working to resolve the issues of a Docebo client.

"This is what happens: When a user in our client's platform purchases a course and uses authorize.net as a payment method, they get kicked out of the platform, and when they log in, the platform shows them that they have purchased the course successfully.

This is what we discovered:

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RichardH — Tue, 08 Mar 2016 02:05:55 GMT

Hello @DoceboHelp

From your description, the transaction is completing successfully, but the relay response is not.

It would really help to have more specifics for each of the elements:

Are you using a whitelist to block access? See this post for our server IP addresses.
What is the full URL with parameters configured in your relay response? We'll examine it for length, URL encoding, supported characters, etc.
Could you specifythe "original" and "custom" domain urls?

Richard

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Tue, 29 Mar 2016 14:07:12 GMT

Are you using a whitelist to block access?

---No

What is the full URL with parameters configured in your relay response? We'll examine it for length, URL encoding, supported characters, etc.

---(https://congauniversity.docebosaas.com/lms/index.php?r=cart/authnetRelayResponse - original domain ,https://congau.congasphere.com/lms/index.php?r=cart/authnetRelayResponse - custom domain )

Could you specify the "original" and "custom" domain urls?

--- (https://congauniversity.docebosaas.com -original ,
https://congau.congasphere.com - custom )

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

RichardH — Tue, 29 Mar 2016 17:59:52 GMT

Hello @DoceboHelp

We don't recommend using parameterized URLs. That said, you might try URL encoding the slash in your parameter and see if that works. https://congau.congasphere.com/lms/index.php?r=cart%2fauthnetRelayResponse

Richard

Re: Users are kicked out of the lms platform after they purchase a course via authorize.net

DoceboHelp — Thu, 07 Apr 2016 08:48:28 GMT

Checking with the client. Thank you for the suggestion.

~Docebo Support