topic Limitations on cards that can be used with CIM? in Integration and Testing

Limitations on cards that can be used with CIM?

unitedu — Thu, 25 Feb 2016 22:42:36 GMT

We recently implemented CIM. We've had a lot of complaints of declines, and have found that they're H&R Block Mastercards, apparently some sort of prepaid or gift card. They're being declined when the test transaction is done to create a payment profile.

So are there limitation in what types of cards can be used with CIM?

Re: Limitations on cards that can be used with CIM?

RichardH — Fri, 26 Feb 2016 16:15:05 GMT

Hello @unitedu

Because these cards are not associated to an address the AVS check will fail. In this case, you'll need to uncheck the setings for U in the Merchant Interface.

Refer to this post for more details:

https://support.authorize.net/authkb/index?page=content&id=A516

Richard

Re: Limitations on cards that can be used with CIM?

unitedu — Fri, 26 Feb 2016 16:21:42 GMT

We actually don't use AVS at all, so that's not the problem.

Re: Limitations on cards that can be used with CIM?

Joy — Fri, 26 Feb 2016 21:00:39 GMT

Hi unitedu,

Can you please email developer@authorize.net and provide sample transaction IDs so we can check this for you.

Thanks,

Joy

Re: Limitations on cards that can be used with CIM?

unitedu — Fri, 26 Feb 2016 22:57:10 GMT

An e-mail has been sent. Thanks.