topic Re: Production Mode does not work in Integration and Testing

Production Mode does not work

jsw32821 — Wed, 30 Mar 2016 04:27:06 GMT

Hi,

I am using the C# - SDK sample code with few adjust to integrate in a customer's website. Code works very well in Sandbox, using my developer credentials. Then, when I turn the environment to Production put my Customer's credentials and live customer's portal set to Test Mode, the code does not work and returns a error message saying there was some error trying to process the transaction. Message comes without any error number.

I spent several hours on internet trying to get an answer but unfortunatly I did not find answer.
Also I called Authorize.net but they could not offere me any help without a error number.

Code below shows where in the code I made changes to production server.

public static class AuthorizeNetHelper
    {
        static AuthorizeNetHelper()
        {
            ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = Properties.Settings.Default.RunningInProductionEnvironment ? AuthorizeNet.Environment.PRODUCTION : AuthorizeNet.Environment.SANDBOX;
        }

        public static createTransactionResponse ChargeCreditCard(creditCardType creditCard, customerAddressType billingAddress, string description, decimal amount)
        {
            ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = AuthorizeNet.Environment.PRODUCTION;

and I put this on web.config

<setting name="AuthorizeNetApiLoginId" serializeAs="String">
        <value>I put customer's LoginId here</value>
      </setting>
      <setting name="AuthorizeNetApiTransactionKey" serializeAs="String">
        <value>I put customer's TransactionKey here</value>
      </setting>
      <setting name="RunningInProductionEnvironment" serializeAs="String">
        <value>True</value>

I wonder if someone could help with this issue.

Thank you in advance.

Re: Production Mode does not work

RaynorC1emen7 — Wed, 30 Mar 2016 11:47:19 GMT

Can you run in debug to see the raw response?

Re: Production Mode does not work

jsw32821 — Thu, 31 Mar 2016 04:02:03 GMT

response = null

Thank you ,

Re: Production Mode does not work

RaynorC1emen7 — Thu, 31 Mar 2016 12:41:11 GMT

download the source from Github

read about debugging dll

https://msdn.microsoft.com/en-us/library/605a12zt.aspx

Re: Production Mode does not work

jsw32821 — Fri, 01 Apr 2016 00:00:23 GMT

Hi,

I amalready using the git hub source code with minimum changes and everything works perfect on sandbox.
For me seems that the same code does not works on production mode because can not reach production server.

Should I put the production server url somewhere in the code? If so, where?

thank you,

Re: Production Mode does not work

RaynorC1emen7 — Fri, 01 Apr 2016 00:44:43 GMT

Shouldn't need to change it

the url is under the api endpoint table here.

http://developer.authorize.net/api/reference/

Re: Production Mode does not work

jsw32821 — Tue, 05 Apr 2016 06:04:13 GMT

I checked all documentation and all required fields are present in the code. Also, I put it back to sandbox and everything works fine. I am even receiveing the auto-receipt issue by authorizenet.

But, when I turn back to Production, no success.

PS. : I realized that in Sandbox even not informing the address, the system process and return an approved transaction. But on auto-receipt there's an information saying address has been verified ( see below).

============== RESULTS ==============
Response : This transaction has been approved.
Auth Code : DDR8MD
Transaction ID : 2154349550
Address Verification : Street Address: Match -- First 5 Digits of Zip: Match

Re: Production Mode does not work

RaynorC1emen7 — Tue, 05 Apr 2016 12:04:20 GMT

So it did get the transaction in production?

Another thing is to raise an issue on Github for the SDK, see if the developer have more insight

Re: Production Mode does not work

jsw32821 — Tue, 05 Apr 2016 16:03:57 GMT

Unfortunately, no.

Receipt shown was issued when using Sandbox.

I am really upset with this, mainly because I sold the ideia about Authorize.net to my customer and now isn't working. I guess I will move to PayPal or other provider.

I just do not understand why I a sdk code provided for Authorize, that works in sandbox, simply does not works in production, since the only change is set environment to Production.

Thank you for your help.

Re: Production Mode does not work

RichardH — Tue, 05 Apr 2016 18:05:44 GMT

@jsw32821 Is your production gateway still in test mode? It may also help to see your entire request in XML with any sensitive information removed.

Richard

Re: Production Mode does not work

jsw32821 — Tue, 05 Apr 2016 20:34:42 GMT

Hi,

Production Gateway is still in Test Mode. and All sensitive credential are in the webconfig file.

I am using the GitHub Sample code for C# ( biblioteca .NET) with few changes to send a TransactioRequest this way:

var request = new createTransactionRequest { transactionRequest = transactionRequest };

Below is the full code I am using:

AuthorizeNetHelper.cs

using AuthorizeNet.Api.Contracts.V1;
using AuthorizeNet.Api.Controllers;
using AuthorizeNet.Api.Controllers.Bases;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Web;

namespace Booking.Infrastructure.Helpers
{
    public static class AuthorizeNetHelper
    {
        static AuthorizeNetHelper()
        {
            ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = Properties.Settings.Default.RunningInProductionEnvironment ? AuthorizeNet.Environment.PRODUCTION : AuthorizeNet.Environment.SANDBOX;
        }

        public static createTransactionResponse ChargeCreditCard(creditCardType creditCard, customerAddressType billingAddress, string description, decimal amount)
        {
            ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = AuthorizeNet.Environment.SANDBOX;

            ApiOperationBase<ANetApiRequest, ANetApiResponse>.MerchantAuthentication = new merchantAuthenticationType
            {
                name = Properties.Settings.Default.AuthorizeNetApiLoginId,
                ItemElementName = ItemChoiceType.transactionKey,
                Item = Properties.Settings.Default.AuthorizeNetApiTransactionKey
            };

            var transactionRequest = new transactionRequestType
            {
                transactionType = transactionTypeEnum.authCaptureTransaction.ToString(),
                amount = amount,
                payment = new paymentType { Item = creditCard },
                billTo = billingAddress,
                lineItems = new lineItemType[]
                {
                    new lineItemType
                    {
                        itemId = "1",
                        name = description.Substring(0, description.Length > 31 ? 31 : description.Length),
                        quantity = 1,
                        unitPrice = amount
                    }
                }
            };

            var request = new createTransactionRequest { transactionRequest = transactionRequest };

            var controller = new createTransactionController(request);
            controller.Execute();

            var response = controller.GetApiResponse();

            return response;//.messages.resultCode == messageTypeEnum.Ok;
        }

        public static string GenerateExp(int month, int year)
        {
            return (new DateTime(year, month, 1)).ToString("MMyy");
        }
    }
}

Here is code on Controller

case PaymentMethod.CreditCard:
                        {
                            var creditCard = new AuthorizeNet.Api.Contracts.V1.creditCardType
                            {
                                cardNumber = viewModel.CCNumber,
                                expirationDate = AuthorizeNetHelper.GenerateExp(viewModel.CCExpMonth, viewModel.CCExpYear),
                                cardCode = viewModel.CCCode
                            };

                            var billingAddress = new AuthorizeNet.Api.Contracts.V1.customerAddressType();

                            if (!string.IsNullOrEmpty(viewModel.CCFirstName))
                                billingAddress.firstName = viewModel.CCFirstName;

                            if (!string.IsNullOrEmpty(viewModel.CCLastName))
                                billingAddress.lastName = viewModel.CCLastName;

                            if (!string.IsNullOrEmpty(viewModel.CCAddress))
                                billingAddress.address = viewModel.CCAddress;

                            if (!string.IsNullOrEmpty(viewModel.CCCity))
                                billingAddress.city = viewModel.CCCity;

                            if (!string.IsNullOrEmpty(viewModel.CCState))
                                billingAddress.state = viewModel.CCState;

                            if (!string.IsNullOrEmpty(viewModel.CCZipCode))
                                billingAddress.zip = viewModel.CCZipCode;

                            if (!string.IsNullOrEmpty(viewModel.CCCountry))
                                billingAddress.country = viewModel.CCCountry;

                            var description = string.Format("Reservation {0}", reservation.ReservationNr);

                            var response = AuthorizeNetHelper.ChargeCreditCard(creditCard, billingAddress, description, paymentTotal);

In my sandbox account everything works fine. In production with customer's real credentials does not.

The only change I made was replace this line

ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = AuthorizeNet.Environment.SANDBOX;

with that

ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = AuthorizeNet.Environment.PRODUCTION;

Thank you for your help,

Re: Production Mode does not work

RichardH — Tue, 05 Apr 2016 22:59:26 GMT

@jsw32821 could you please try again. There was some fine-tuning done to our production servers today that may improve your results.

Richard

Re: Production Mode does not work

jsw32821 — Wed, 06 Apr 2016 01:17:18 GMT

Tested and... worked fine in Production server.

Thank you very much.

Have a great evening.