Latency creating a CIM customer profile on Sandbox

jquintero — Thu, 12 May 2016 13:45:02 GMT

In order to display the payment profiles hosted page we first create the customer profile right before displaying the page. The account is then retrieved by our proxy page however we are getting a "Record is not found" error when trying to retrieve the customer profile because the account takes about 10 seconds to be ready for use. I confirmed this by logging into my Authorize account and searching for the profile in the CIM Manager immediately after creating it. Only after about 10 seconds does the account appear. If I then refresh the hosted page then the customer account is retrieved correctly and page is rendered without error. We have never experienced this latency before, is this related to yesterday's maintenance window?

Re: Latency creating a CIM customer profile on Sandbox

RichardH — Thu, 12 May 2016 14:43:05 GMT

Hello @jquintero

We are aware of this issue and our product team is working on a solution. I would recommend subscribing to the thread below. When the problem is corrected, that is where we'll notify everyone.

https://community.developer.authorize.net/t5/Integration-and-Testing/I-get-the-error-The-record-can-not-be-found/td-p/54543

Richard

topic Latency creating a CIM customer profile on Sandbox in Integration and Testing

Latency creating a CIM customer profile on Sandbox

Re: Latency creating a CIM customer profile on Sandbox